US Post Office
| Address: | 123 W Chandler Heights Rd, Chandler, AZ 85248, USA |
| Phone: | +1 480-802-4811 |
| Site: | usps.com |
| Rating: | 1.9 |
| Working: | 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–1:30PM Closed |
Location
Photos 1
Reviews 6
WI
William Brooks
AVOID THIS POST OFFICE BRANCH AT ALL COSTS!!!!!! Tried to have a package delivered on June 26. Inside this was a VERY important document, a healthcare providers license to practice. Because there was some time sensitive applications requiring this document, expedited, 2-day priority shipment was PURCHASED. Im not sure who they have working there but they put a scanned barcode with instructions to send from Chandler back to the senders address in Chandler (uhh, how does that make any sense?) when it was supposed to go to Texas. After days of not receiving the package, some phone calls were made and the post office realized they made this mistake. Many customer service agents gave their 2 cents as to what would happen from this point in order to locate and properly deliver the letter. Every single one of them had their own claim as to what would happen, making me lose trust in who I was speaking with. I, then, had the pleasure of being introduced to the offices "supervisor," Candice. She was terribly unprofessional, rude and offered not one bit of help. We were put in contact with a supervisor for many branches and when he heard of the situation, he recommended that we file a complaint with the Better Business Bureau regarding our customer service experience with Ms. Candice. In addition, getting a hold of ANYONE at the post office is a nightmare. You frequently call, are placed on hold for a very lengthy time (I spent 5 hours on my Saturday off!) to be turned to agents that are not able to offer any assistance. Days later, still without a package, I contact this branch, again wait on hold for an hour, am told by Candice they havent seen the "trackable" package since June 30 and it is probably lost. Taking her lead, I requested a duplicate copy of my license that night (incurred a $32 fee to do this) to find out the next day they had located the package in Texas. I waited on hold to speak with Candice for 45 minutes, asked for a refund on what was paid to have this shipment "expedited" and reimbursement for my license fees. She quickly snapped at me telling me that only the shipping fees could be refunded but I would have to come in to the store for that to happen and hung up the phone before any more discussion could be had. My time is extremely valuable and spending hours on hold to even speak with someone but then to be treated with a nasty attitude and being hung up on is UNACCEPTABLE! All along this process, they had made serious mistakes and somehow, youre spoken to and treated as if you have done something wrong, not them. There are some serious management issues going on at this place and communication amongst their employees does not exist. When this branch messes up your stuff, which as you can see from the vast array of similar reviews, be prepared to spend hours, days, hell, probably even weeks, trying to fix their issue for them. And also be prepared to receive some of the worst customer service youve ever seen. Yeah, its that bad. Save yourself your time, stress and headaches and go to one of the competent branches in Chandler. After this incident, I looked at others and they have much better online feedback. Trust me--you have been forewarned.
MO
Monica Secore-Erbland
This is one of the worst places I have ever been to. I was told by my pharmacy, on 11/5/2016, that my husbands prescription was delivered at my front door on Oct. 31st. We did not receive it. We went to the PO, they could not help us. Got a call back from the pharmacy and was given a tracking number and was told, that they were told that it was delivered to the wrong address. So we head back to the PO and the supervisor spoke to us after a 15 minute wait. I have never dealt with such an ignorant, arrogant, person (and I use that term lightly). The prescription was sent to a wrong address, in a mailbox that has a drop in it and a lock on the box. The "supervisor" knew this the day before and we had to go out of our way to find out what they were going to do about it. They acted it like it was just a pack of gum that they lost, not my husbands life on the line~ If we ever have to mail a package i will not use this office.NO WONDER THE POST OFFICE IS LOSING MONEY~YOU HAVE EMPLOYEES THAT DONT GIVE A DAMN! I HAVE TO GIVE THEM ONE STAR IF I WANT THIS POSTED~I THINK THEY RATED A BIG FAT ZERO!
MI
michelle
My mailperson CONSTANTLY delivers mail to the wrong address. They have "lost" several of my packages and have yet to make me whole. SO sad and disappointed. I am currently planning my wedding and I am missing my wedding invitations and several articles of clothing because we have to special order my fiancees "tall" clothes. I feel so helpless in this situation as this woman is still allowed to deliver mail..she has ONE JOB..deliver the mail to its recipients.... I have asked several people at the post office who is responsible for paying me back and everyone dances around the question and tells me they will "call me back" I have filed several formal complaints and have gotten nowhere...I have no option going forward but to stand outside everyday and WATCH her unload the mail and packages to ensure I get all that belongs to me or ship everything where a signature is required....what a nightmare.... :(
JO
Jolene Kolsrud
Im not asking much, just delivery OUR MAIL!!!!!! Put the RIGHT mail in the RIGHT mail box!!! Just do your job right!! Ive never in my life lived in an area that mailman CONSTANTLY loses our mail. We order a water filter on Amazon that was supposed to be delivered on Wednesday, and today is Friday, we still havent received it. The reason they give us is INCORRECT ADDRESS. Are you kidding me??? We have to have the water filter before our granite counter top to be put in tomorrow. Now Im crossing my fingers and hoping for the THIRD time that the mailman knows how to find our house with a correct address. I wish theres a no star option because thats how bad they do their job. Its like they just dont care if you get your mail or not.
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Anonymous User
Well Michelle are you sure it was Glen you had wait on you because I have never gone in to the post office and had a bad experience with Glen. In fact he goes out of his way every time I step through the doors for myself and my family. I have been going to this post office for over 11 years now and have seen Glen on several occasions exceed his duties to help customers. The only person I have been dissatisfied with is the manager at this particular location. All in all my experience is always great. Sometimes the lines can be a bit lengthy, but sometimes that is to be expected. Hope your next trip is better than your last :o)
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luis quevedo
The WORST, "CANDICE" has no customer service whats so ever, please change your attitude or dont even work at the Post office lady!! I called asking about a shipment that was never delivered. They told me they did not have my package. My package was at the Post office on Colorado st in Chandler. I asked "Candice" if she can kindly transfer me, she said she would not, i would have to find the number on there website, i asked why she could not give the number (IM PRETTY SURE THEY HAVE IT) and she said she had NO time and repeated to look it up my self. I completely understand if they are busy. But please next time be more polite!