US Post Office

16605 E Ave of the Fountains, Fountain Hills, AZ 85268, USA

Location

Photos 1

Reviews 11

Jutah Clement

This post office is shameful. Our courier, Alma, makes her own rules, lies, and even steals our mail! Thats right, I said "STEALS". My husband and I just came back from vacation and Alma took it upon herself to go inside our mail box and throw away all our mail! Of course she did not even leave a note in our box, I had to ask her myself and she said my mail was pulled out and thrown away because there was too much! I also paid $20 to use my apartment complexs parcel pending mail box. Today is the 2nd time she has not delivered my package to the parcel pending box because Alma claims that I have not paid for the service!! i spoke with my leasing office today and they confirmed she had come earlier with our package and Alma did not even ask if we had paid or not she just decided on her own to take our package back to the post office. the funny thing is that she has delivered to our parcel pending box before, but since we went on vacation she now thinks that we never paid to use the service! Wonderful Employee! Finally, On top of stealing my personal mail out of my personal mailbox and not delivering my packages after I pay extra for a service so also provided me with some false information! When I moved in Alma told me I had to sign up for the parcel pending service because she is too lazy to deliver packages to residents doorsteps! She doesnt want to have to go up stairs so she tells residents she will return their packages back to the sender if we do not pay for the parcel pending service. She also told me that if I pay for the service I get my money back when I move out... I just spoke with the leasing office at my apartment and they say that is completely false!!! She is lying to residents, stealing, and threatening to send packages back if we do not sign up for a service. Someone please look into this horrible post office, they are not doing their public service justly!!! I also spoke to the supervisor at the fountain hills location and she had nothing to say and didnt even say sorry or mention that this would not happen again! Horrible service, and 2 incredibly rude people.

Karen Kelly

This post office is a joke!! For unknown reasons they were unable to forward my mail after several attempts and filling out numerous address change forms. Finally I was told that I would have to come in and get my mail until I made address change with all my bills, etc. I didnt mind coming in once a week even though I moved from Fountain Hills. However, today I just learned that now my mail is being forwarded to the new addressee and/or they are not holding it for me anymore. The agent that told me this was very rude and argumentative and seems to be on some kind of a power trip. Even after I told him I was working with a supervisor there on this situation previously, he basically said "she was just a fill-in and in wasnt important enough" and eluded to the fact that is why my mail wasnt forwarded. Really?? Dont even try to call there because they dont answer the phone. UGGGH!!!!

PAULA CARTER

I had the worse experience. I didnt say anything about the last two but after this one well i feel like its time. On tuesday the 30th mailman logged my package was deliver at 3:30pm. Well it wasnt hear. I called and this CLOWN name Bob answer the phone but he wasn"t trying to help me. I ask to speak to a supervisor or manager and he replyed i am the supervisor.. i knew i was in trouble then, so i hung up. I called back today the 2nd of june while at work and was told he deliverd it today. The lady on the phone said it dont make any sense that he got tuesday and today status deliver with the same package. It tells he lied on tuesday..he dont need his job if thats what there doing with our packages. Liar, liar his big pants was really flamed!

Brandon Wise

Bob the morning manager sounds like a miserable man and has no customer support skills. I called to ask if he could have someone open our box because the book was larger than the door. They decided to fold all our mail and Christmas cards in half to fit around the book. Government quality work

Wayne Friedling

Charlene should not be allowed to interact with the public. She is rude, inconsiderate and just mean. Not a good representative of the US Post Office. Many bad experiences with her.

Kevin Brown

The staff are friendly and helpful. But use the self service if at all possible. Loads of Snowbirds use the manned counters for normal transactions and they take forever!

Richard Pariseau

Had my mail held for 10 days, had friend call to say pkgs and Mail hanging out of me mailbox. Horrible service and attitudes when you call. Avoid the USPS at all costs!

Robert Lees

Always have had a great experience here... wonderful staff; very helpful; very professional...Thanks so much

john b

Mail constantly lost or delivered to wrong address.

Nate Thorne

Its the post office.

Robert Alvarez

Slow