Firestone Complete Auto Care

70 E Guadalupe Rd, Gilbert, AZ 85234, USA

Address:	70 E Guadalupe Rd, Gilbert, AZ 85234, USA
Phone:	+1 480-845-6407
Site:	firestonecompleteautocare.com
Rating:	4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 17

Reviews 9

Benjamin Whitt

Took my 2012 Honda Civic in for an alignment after experiencing rocking in my steering wheel and front end vibration that I had explained prior to coming in. (Shame on me for not taking it to my mechanic first.) Firestone did a basic inspection and provided the alignment and advised me of wear on both front tires but failed to catch a large rip l, exposing the wire belting inside, in the front passenger side tire which was the tire I had explained that was giving me issues. The alignment fixed nothing because the alignment wasnt the issue to begin with and had I been notified of the rip in my tire I couldve resolved the issue by purchasing a tire instead of an alignment and THEN a tire from another location after getting a second look from my mechanics at Automotive Performance and Repair in Gilbert. When brought to the attention of Firestone I was provided a simply apology and they advised it mustve been an honest mistake and that could be true enough, but it couldve been a costly mistake that may have caused massive damage to my own car let alone another had this rip become a blow out and lead to loss of control of my vehicle at highway speeds. Ive had issues with Firestone in Tempe on Baseline but never this location until today. Honest mistake or not, this is something I see as unacceptable oversight for a business specializing in wheels/tires.

Phil Padilla

Took my car in for an oil change and brake pad/rotor maintenance. Ive been going here for years and its been documented on my account that the drivers side window motor doesnt work and the window doesnt roll down. They call me telling me my window is stuck because the tech put it down for some reason and then tried to give me a quote to have it fixed. I refused and now my window is jimmy rigged up with nothing but cardboard between the window and door panel. When I open and close the door, the window comes crashing down and when I push it back up, it does not seal properly. I just think they have some nerve breaking my window, trying to quote me to fix it, and the rigging it like that. I miss the old manager, Israel. And my girlfriend took her car in five times because the battery kept dying and the electrical accessories were acting up. Each time they just replaced it without any diagnostics. After the fifth time, we were fed up and took it to a dealership and come to find out, there was a crack in the engine amongst other issues with the car they overlooked. Safe to say, we no longer use their services. The new management and crop of techs are awful.

Dan Crowley

While they did a great job helping me get a couple tires at a great price, they managed to put the two existing tires on my car backwards. Those tires are directional and have a nice big arrow pointing in the direction the tire should spin while driving forward. When directional tires are put on in reverse it is possible for the tire to shred apart. I drove for a month before I noticed this problem. So today, 19NOV12, I came back in so they can make it right. The manager, instead of taking the car in right away, told me I would have to wait an hour and a half just to flip the tires around. I had to raise my voice to in front of other customers before he took me seriously. He tried to tell me that the two customers that are waiting were more important than my safety concerns due to their error. I WILL NOT be coming back!

Erica Edelstein

I came here for an oil change, brakes, and diagnostic. I have been to two mechanics in the past who couldnt figure out what was wrong with my car and these guys figured it out and fixed it right away and for a reasonable price. This is the first time in months my car has started on the first try and I am SO happy. The people here are really honest and up front about what you do and do not need. They do not attempt to up sell you on things you dont need. They could easily have done my brakes even though it turned out I did not need them done, but they told me it was not necessary and saved me time and money. Great customer service doesnt begin to sum up my experience here. I made the mistake of going to other places in the past, but I will always go with Firestone now.

Amanda D e Nardo

Awful. I had an APPOINTMENT for 12:00 and was there at 12:03. They told me it was going to be a couple of hours and to come back then and I came back around 1:00 just to check up on it. The most that was done to my car was a drape put on my seat. We waited in the shop until 2:00 just watching them sit down on their phones and when we asked what was going on theh jumped up and said "we thought you guys were taking off for a couple of hours". Terrible service. I highly do not recommend this place. It is now almost 3:00 and they have not done anything remotely close to trying to solve the problem I told them that is wrong with my car.

Anonymous User

Spent $263 replacing 2 belts plus balancing and mounting two new tires I provided. Car was returned with new tire color still on tires. Sent car back and was told that the tire color had been on tires too long so color was now permanent.COME ON GUYS! This is Firestone, tires are your business! You charged me $8 for shop supplies, SOS pads dont cost that much! Tire cleaning 101 would say use one pad for each stubborn tire and keep the customer happy! Basic lack of tire cleaning knowledge at a business that specializes in tires makes a guy wonder about the wisdom of doing business there again. My decision is NO!

Rebecca Westfall

This location is a scam. They will rip you off for every penny they can squeeze from you. If they tell you they can fix something. I promise you they are lying. They tore my AC apart and said they could fix it. $1400 later they gave the car back to me with no AC fixed. In the middle of July during the hottest summer on record. Absolute scumbags. They dont care about you at all. ESPECIALLY if you are a women. I was talked down to and as though I was an idiot. As soon as boyfriend talked to them, COMPLETE tone change. Unbelievable. NEVER GO HERE. You are better off ANYWHERE else.

robbb w.

Best tire shop Ive ever been to, and Ive been To hundreds. Jerrod is the new store manager, and Wow amazing customer service. They thrive off their customers satisfaction and from what I saw in their shop. They dont cut corners and they do a great job!!! The store was clean and the bathroom was tooooo. Free bottle of water, cable tv, soda machine, comfy chairs, and when they called my name, I kinda didnt wanna leave. Call Jerrod at Firestone, You wont be disappointed!!!! CALL NOW

Luke Larson

I was having my vehicles serviced at a different Firestone, but this is my new spot. Ive been sitting here waiting for my car to be finished and I keep seeing them treat their customers extremely well. A shout out to Israel too. Great service, fair price, and I know if something isnt right, he will fix it. I cant say enough good about this place and the service manager. Id tell my own Gramma to come here.