Pep Boys Auto Parts & Service

660 N Dysart Rd, Goodyear, AZ 85338, USA

Address:	660 N Dysart Rd, Goodyear, AZ 85338, USA
Phone:	+1 623-293-9601
Site:	storelocator.pepboys.com
Rating:	3.2
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 9AM–6PM

Location

Photos 78

Reviews 6

Anonymous User

Had a bunch of car trouble today... Went to OReillys got a battery replacement and replaced the cable terminals, car wouldnt start. Went back in asked for some help, the kid who helped me came outside said "aww man that sucks" then got hopped in his car and drove off. The other guys at the shop just lazily scratched their heads and tried selling me a new starter, or alternator, they "couldnt say for sure" I would just have to throw one in there and see if that was the problem... Generally, I dont fork over hundreds of dollars on a "couldnt say for sure", and today was no different. Finally after not much help past getting OReilly to test the new battery they gave me to tell me "Yup its a good battery". I say F this, and get my car towed to Pep Boys. Based on my description of the problem, they assume it could be the starter, which would cost me $170 and I basically hand my card to them to charge it. They stopped me and said they could diagnose the problem and tell me exactly what the problem was, I asked how much that would cost and Nick said "I could charge you but Ill do it for free". Now this was a huge opportunity to get some money out of me, im already willing to pay for the new starter... One of their mechanics Nelson, comes out, takes one look before a diagnostic check and says, "let me save you some money man, change these battery terminals"... Went inside, picked out some new terminals, and BAM! Fired up, and only cost 6 bucks! They ran the diagnostic test afterword just to see how the starter and alternator were running afterwords and it was all perfect. It seems the terminals that were sold to me by OReilly were just junk terminals and didnt have proper conduction! They almost lead to a $170.00 bump in sales for OReilly. I wonder how often this happens... The dudes over at Pep Boys are straight forward and helpful, they arent just salesmen, they help you figure out whats wrong with your car and get you back on the road. I highly recommend this Pep Boys!

Anonymous User

I recently took my car to the Pep Boys Auto Repair shop on Dysart Road in Avondale, AZ. The problem with my car was the clutch pedal. It apparently snapped while I was on the freeway. When I took the car to Pep Boys, they completed the diagnosis and told me the total cost would be over $1700. It didnt seem correct so I asked them to fax me a copy of the work order so I could confirm coverage under my extended warranty. When I received the work order, the cost of labor increased from the normal $85 rate to $105 per hour. I the contacted another auto repair shop for a second opinion and instantly the owner of the shop stated the work order seemed drastically skewed. I then went to pick up my car from Pep Boys. The shop manager became very irritated with me and tried several times to convince me to leave my car. Once I demanded my keys, he began to treat me with contempt. Once I received the estimate from the second shop, the difference in price completely floored me. The problem was something completely different then what Pep Boys said, and the actual problem was not even on their work order. Not only did they mis-diagnosed my car, they didnt even pinpoint the problem. The total cost for fixing my car turned out to be $459 and it was able to be done in a day as opposed to the 4 days Pep Boys told me it would take. I am not sure how many customers they have taken advantage of, but I can say for a fact their price quotes are never consistent and they become very rude once a customer opts to have work done someplace else.

Rebekah

We had ordered a refurbished part online and picked up at this location, not only was the manager flirting with me with my boyfriend standing right next to me, but when we came back the less than 12 hours later to return the part because it was defective the manager who sold it to us (Fernando I believe) treated us as though we were trying to rip him off or something. We asked about just exchanging it for one, but they didnt have it in stock, then he tells us that the part was only sold as a refurbished part, because they didnt make that part new. We looked it up online again once we got home, and not only did they have the part we needed, but it was a NEW part, and it was $20 cheaper that the rebuilt one!! So, I thank you jerks for making my kids and I drive around without any a.c. in our car for 3 more days in triple digit heat and humidity, you were all too kind!! Ill make sure to return the favor by never stepping foot in your store with my business again!!!!

Dj Mote

This was by far the worst experience Ive ever had at any shop. Left my car for tires, told the wait was an hour and a half. On a Sunday, sounds good. Three hours later I have to call them back. Im left on hold for an hour total between three calls, them they finally hung up on me. I drove down there, asked for the store manager. He said he was sorry and Carols Z he would tell me how last name was in charge of service. He could not have cared less that we were left on hold that long, didnt want to come out from shop to even talk with us. Showed no remorse for basically blowing us off and showing horrible customer service. I normally love the guys at your stores. But you have a serious problem at this store. I took my money to S and S next door, they wanted my money and my future business, I will would not let these people check my oil let alone work on my car of thats the level of professionalism they show.

b3ttyr4g3

I would give them 0 stars if an option. I received the worst customer service from Carlos Z., the service manager. After dropping off my vehicle to check out my tires. I received a phone call about my vehicle 3 hours later, unfortunately I missed the call. I tried to call back and was placed on hold for 45min. Then hung up on. After trying to reach them multiple times by phone and failing I drove the 30min drive from my home to find out what needed to be repaired. I asked to speak to the manager because of this experience and at first he refused to come out sending one of his team members. After finally speaking with Carlos Z. He was not apologetic at all and could care less about how he is treating the customers. Seeing multiple people leaning and doing nothing really is frustrating when being on hold for 45min. I decided to take my business next door to s&s tire.

Anonymous User

THIS PLACE SUCKS, I needed to get my brakes done and brakes plus wanted to charge me over $500 for that so i bought all the parts myself and did it myself but since i dont have a power bleeder i had to take the car to Pep Boys to bleed it for me. First they charge a half hour for a brake bleed which is a joke, a brake bleed with a power bleeder is barely five minutes but i had to wait 4 HOURS just for a brake bleed the when i got my car back they didnt even PUMP THE BRAKES so the pedal went straight to the floor when i pumped them myself in the parking lot, they are extremely lucky that i knew to check for that or that would have been a car accident for sure. DO NOT GO HERE if you dont want to get in an accident and you want your car to run take it to a shop you trust not these guys!