Firestone Complete Auto Care

3650 W Tangerine Rd, Marana, AZ 85658, USA

Address:	3650 W Tangerine Rd, Marana, AZ 85658, USA
Phone:	+1 520-314-9291
Site:	firestonecompleteautocare.com
Rating:	3.1
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–4PM Closed

Location

Photos 9

Reviews 6

wyatt132

I cannot begin to explain how incompetent this entire staff of mechanics is! they told me my battery had a dead cell, when in reality they messed with the clutch pedal switch so the truck wouldnt start and then acted like I needed a new battery....little did they know I am a mechanic and discovered the problem 5 min after I got home with some simple tests. The battery that had a "DEAD CELL" turned out to be in good condition( checked at LOL Auto Zone for a third opinion). I checked the next obvious open and found the clutch pedal switch had been ripped off! This is an off road truck and I have never gotten my foot or anything else up that far to rip the switch off. This was a case of every day auto mechanic shop RIP OFF! they suggested I needed a new battery, but the battery was fully charged and in working condition when they drove it in that day. I didnt say anything because I wanted to catch them myself, after all the bad reviews (I only took it there cause I had a gift card and it was an alignment and I dont have that equipment.) Shame on you Fletchers your staff is uneducated in the diagnosis dept. (If you cannot diagnose a battery, you should graduate high school auto first. No wonder your stores keep closing. I will never spend money at your establishment again and do not recommend anyone else to either. Even if you think they havent gotten you, they probably have. This is why no one trusts a good mechanic these days.

mike moser

Ive changed my oil in my truck for the last 13 years.I thought now I would try Fletchers.What a mistake.I bring in an oil filtet and air filter I had just bought.Thr Grouch at the counter says we cant use that because if theres something in the oil filter it could damage your truck.Okay I said lets take alook at it.It wasnt sealed ,honestly Ive been buying the same filters for 13 years and never saw a sealed one.So we determined that the filter was okay.I picked up my vehicle approx an hour later.Paid the out rageous price for the service and drove off.As Im driving my engine is making a tapping sound.so I got it home checked the oil and it was clean but it was low.So I looked at the invoice again and it shows they only put "%" quarts of oil in the engine.When it needs 6 and a half when you change the filter.I left them a message on their phone.To this date no one has called me back to apologize for the mistake.They clearly do not care about their customers only themselves.They even printed on the invoice about the unsealed oil filter to protect themselves yet they couldnt do a simple oil change correctly.Instead of worrying about a customer brought in filter they neglected to put enough "OIL",in the engine.The counter man was "RUDE",and basically ignorant to what a particular vehicles specifications.I will never go to another Fletchers again and would definitely not recommend them to anyone else.

Chris Harley

I live just north of this location and was glad to have a shop close by so we Went in to get shocks, struts, alignment and inspections done. When we got the vehicle back we thought all was well. The next time the wife drove the car on the way to take the kids to daycare she noticed the driver side brakes were grinding very loudly, come to find out one bolt wasnt in the bottom of the drivers side caliper so the caliper spun off the rotor and was grinding against the wheel. We took it back an they seemed concerned and told us now way it could have been them, and we found that to be idiotic! They had the whole front end apart and up in the air anyone would have seen a bolt missing in a caliper, and a second shop stated "you wont go very far at all with only one bolt in your caliper". When we went back they said we didnt touch it we dont know how it happened but we put a bolt in it and here is some coupons (the same ones you get in the mail all the time). Dont Use this shop, based my experience they may not be the best choice, and IMHO your familys safety isnt worth the extra coupons.

Julie Whitcomb

Went for an oil change today and had a coupon for free one since I drove up on a kid doing donuts in the parking lot in my vehicle last time I went. I had an uncharge for my type of oil which is fine but as Im paying the man not helping me pulled up my info and passive-aggressively told me that I had already used that coupon but dont worry they took care of it. First off I have never stolen anything or taken advantage any situation so this attack on my character really makes me mad! I had the manager date the coupon to show that it wouldnt expire. He told me that they date and send in all coupons to corporate and that the date on the coupon I had I already had a free oil change. Instead of asking me questions and figuring out the situation of the coupon he accuses me of using it twice. I had already had a bad taste in my mouth over this company so now for sure i will never use this company again! Very bad customer service

Joe-Banna M

September 23rd at 11am, I was returning from a dentist appt with my crying toddler...my tire was losing pressure so I decided to call this Fletchers since it was enroute to home. The guy who picked up was annoyed with me because I was trying to explain all I needed were my 2 front tires replaced on a day and time they werent busy because of my toddlers school schedule. He finally found me in his computer and type of tires I have purchased with them in the past and told me to come in the following day at noon. I show up next day, no tires ordered and no record of an appt. I confirmed location, date and time prior to my appt so I was not confused or called wrong location. Shame on you for leaving a busy mom with small child hanging like that. Dont waste your time at this location, Fletchers on Oracle and Magee has superior customer service skills.....and they dont miss a beat! Kick rocks Tangerine location.

LaDonna Deide

NOT GOOD! I have had this location service my vehicles for a few years and the last visit they suggested that I needed new tires. I took that advice under advisement. Later I decided they were right and I went to the store to make an appointment. They made one and I left the store. Hours later I got a call and they said I left too early as they did not have the tire size. I went back to the store and the guy looked at the vehicle and wrote down the tire size.. An appointment was made to by 4 new tires. The appointment was for today 12/3. I arrived at the appointed time and was told that I did not have an appointment nor did they have the tires. They offered to have the tires for tomorrow but that did not work as today was the only day that would work. I dont know where the problem exists but there IS an employee problem!