El Paso Honda

1490 Lee Trevino Dr, El Paso, TX 79936, USA

Address:	1490 Lee Trevino Dr, El Paso, TX 79936, USA
Phone:	+1 915-591-6100
Site:	elpasohonda.com
Rating:	4.3
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–7PM Closed

Location

Photos 100

Reviews 8

Dyana Garcia

Bought my new 2016 Honda Civic from Esteban Sanchez at El Paso Honda. His customer service was absolutely amazing and professional and I highly recommend him. I had also gone to Rudolph Honda on the west side but had a horrible experience there. The staff was rude and the customer service was terribly lacking. I asked if the Rudolph Honda rep had keys so I could see a car (he took me outside and had me peer in through the window of the car) and he said no he didnt have keys. His responses were very abrupt until I asked for pricing which was when he immediately wanted to run credit. Really rude salesman. So I went back to Honda of El Paso and Esteban was entirely the opposite. He was so easy to talk to, answered all my questions fully, showed me the vehicles and let me test drive what I wanted. He took the time to teach me about all the special features in my vehicle and told me to txt if I ever had questions on anything. Best customer service I have had in a long time. He even brought out some cleaner and a cloth to clean up some spots I saw after the detailing was done! I am completely satisfied with my purchase and cannot say enough about the excellent service I received from Esteban. I highly recommend him if you are looking to buy a car and get outstanding customer service.

Elizabeth Sanchez

The staff is friendly and welcoming, sadly their service was not 100%. I got 2 filters replaced and charged for and before leaving the dealer I asked if both filters were replace because originally I was told it was gonna take longer, I was reassured they were. In my car I found a plastic top saying air filter, which I kept to ask about next time. One month later I came to another Honda and asked about the plastic top. Well, guys the plastic top was the cover to the cabin filter and there was no cabin filter, but I have the recipes that says it was installed and charged for It. I did notify me the Honda in Lee Trevino and they have offered to mailing me my cabin filter I paid for and their sincere apologize so far. I also notified them my allignment was off and if that can happen In one month or was that not checked. I lost some trust for that location.

Liz M

I was there last week on a weekday at about 3pm. Parked in the customer parking and walked around the lot for about 30 minutes. Since I had questions about a couple of new vehicles and $5000 down payment burning in my pocket, i walked into the showroom to look for a salesman. I saw about 5 of them gathered around an office laughing and telling jokes. I approached the group and asked if someone could assist me. I was told someone would be with me shortly. i waited about 10 minutes but there was no interest from anyone to help me so i got up to make my way out. Right before the exit door, i noticed two more salesmen sitting on high chairs intermittently looking outside and killing time on their cell phones as i walked past them and back to my car. I left there and headed to Casa Nissan where i bought my new car that same afternoon.

Dawn Lubas

What made this car buying experience great were the efforts of two individuals. Jesus Regalado was extremely helpful, polite, and had such a wonderful manner about him. He was knowledgeable and answered all of our questions. We would definitely buy from him again and enjoyed getting to know him. During the finance portion of the sale, Mr. Regalado left us in the capable hands of Ricardo Cardenas. Although he was the lone financing guru there and had a couple more waiting behind us, he was a delight. Mr. Cardenas was extremely efficient during the process and got us in and out while he also managing to make us feel very welcomed and not rushed. We still have to take the car back to the service department for a few final things, but with the precedent set by Mr. Regalado and Mr. Cardenas, we are expecting a great experience.

Gwen Wilbanks

Service Department has the worst customer service of anyone Ive ever dealt with. In March of 2014 I went in for a simple oil change. Two & one half hours later I saw my Honda Pilot sitting in the parking lot. This was after I complained when two customers were put in front of me & also complained about amount of time it was taking. General Manager got involved and told me it should not have taken more than 45 minutes. May 15, 2015 - I had not been back due to previous experience. Took same Pilot to service department to get an estimate to repair a small accident I had been in (hit from behind). One person that does estimates was not in. I was advised (not only advised but assured) he would email me a quote the next day. Its 6:05 PM on May 16....no estimate & service department is closed

Vicente Delgado

Dealership sold me additional warranty. Was told i would be able to take my vehicle at any time for the repairs. Took the car into the service department for a minor repair but was quickly turned away saying they could not help me. Was told that the warranty I purchased did not cover this repair even though the contract specifically states that it does. Other salesman advised me to contact my insurance instead since they couldnt help me. they were excited to get my business, but not so excited to help us even after I purchased 3000 in warranties. service advisor ronnie has poor customer service skills. Would rather be with his co worker buddies instead of providing any solutions. He was quick to refer me to a different repair shop to make me waste my time and money.

Shirley H.

I am disappointed in the service. I called about 7 minutes ago for pricing but never had the chance to speak to a person. First the phone rang about 10 times then switched to the theme music which played about a minute. I got a person and let her know I would like to speak to someone in the service dept so she transferred me. From this transfer the phone rang another 10 times and went back to the theme music. I stayed on hold about 4 minutes waiting for someone until I finally had to hang up. If this is indicative of their service, then I do not plan to become a customer. Definitely not a great first impression . Update: Management did respond to my concern and I expect to give this dealership a try, so stay tuned for a later response on the results of my visit.

Nadia Ramirez

This was my first time buying a vehicle. John Koesler, my Sales associate, was amazing. He took the time to find out my likes, needs, and answered every single question even when I bought up vehicles he was not selling on his lot (I had been looking for a week). His expertise in his area was great! I explained my budget and he went back 3 times to get me a lower rate! He sent me the carfax immediately and checked in on me if I had had any further questions. When I was buying the vehicle, he explained all fees and the entire process because he knew I was a first-time buyer. He even installed my 2 car seats for me! Rick in finance discounted my vehicle program and went over every single payment option. Great selection! Great rates! Great Agent! Great place!