International Cruise & Excursions, Inc. (ICE)

7720 N Dobson Rd, Scottsdale, AZ 85256, USA

Address:	7720 N Dobson Rd, Scottsdale, AZ 85256, USA
Phone:	+1 602-749-2100
Site:	iceenterprise.com
Rating:	3.4
Working:	5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM Closed Closed

Location

Photos 40

Reviews 6

gigi stickel

Terrible company! Unethical business...Based off of scamming people to cruises vs their timeshares...Makes u wonder how legit this program "really is"? Technical Recruting agency that placed my husband was also scammed out of their fee of $20k! Software engineers be aware that they will hire and then fire before one month as to avoid fee then put "fired"...On record so he cannot even collect the measly $200 per week of AZ unemployment? Hes been making over $100k a yr...For over 15 yrs! Seriously wrong as I.C.E. did the technical interview...And Im told the people interviewing did not know what they were asking...So many mgrs...that are not technical and just do nothing! So...They made my husband work over the holidays on salary...No overtime...Very stressful for our family...But he was told he was doing a great job..And the whole team said his work was great. FYI...Their is an owner "TED"...That it should be known is the one responsible for this unethical business behavior within the software department. This man is very sick with some disease but should not have the right to fire with no notice or severance...Just because "he feels" suddenly someone is not the technical fit for their business? Take some responsibility I.C.E. Show some ethics and humanity as we have a child with CP...Who has seizure s beyond so many other unknowns and since benefits run out...Can get unemployment or state aid...(govt aid programs hang up on us after they survey us and learn we r white?!?! The system is so rigged...And I.C.E. should not be allowed to run their scamming "business" in the state of AZ that cannot help a family when they go without income for one to 2 months when fired without any notice warning. Play ur sales and marketing scam game in a state like NY or NJ so your employees you fire can at least get benefits in between! Or hire refugees and fire them...So maybe they cant get the benefits that US American citizens cant even get! We have moved and been moved 8 times in 14yrs as to the level of my husbands software skills...Northroo Gruman...DOD...Navy contracts...Bank of America...Intel...NIH... SunTrust...He has so many certifications and is highly regarded by Microsoft as an expert in their newest technologies. All documentation of his technical skills have been tested...Very offended that you had the "nerve" to claim this and do what you did?!?!? You are evil...Down to the core as should be in jail for stealing ...And I hope and pray your game ends soon as so you do not harm any other families....Or recruiting companies or sales people...Recruiters have heard if I.C.E....And as to the one that placed my husband that you tried to scam out of his fee...We will give all technical info and all recorded conversations to their attorney with pleasure when ask so they can get paid...Wrongful termination suits are piling up against this evil company that will be relocating near Talking Stick...Be aware...This company is an unethical business...Do not do business or work for them!

Sheila Johnson

As I approached the dates of my vacation to Hawaii-Big Island, I read TripAdvisor and tried to fulfill all the suggestions from fellow travelers. I called International Cruise & Excurstions, Inc (ICE) to confirm my reservation 2 weeks out and requested specific rooms at the resort. They took my request and sent it to the resort, no problem. Three days to the trip date...I decided to call ICE again to just make sure everything was good for my upcoming trip. Unfortunately the representative then begins to tell me that my trip was scheduled for different dates that were not on my reservation. After several call-backs and spending hours on hold, a representative tells me that they cannot change my reservations to the original one and I can spend two nights in a hotel until the other reservation begins. Needless to say, I am soo upset and now have to find accommodations for myself and my party for the time I originally requested. I have all the documentation in my email...(Thank God for timestamps and online correspondence. I am now seeking legal counseling on this issue. SO FOR ANYONE LOOKING FOR REVIEWS OF THIS COMPANY, DO NOT, NOT, NOT BOOK WITH THESE PEOPLE...

Garry Crossley

I have been a timeshare salesman since 1990, Wiskey Jack, The Mayan Palace the Westin. I have a lifetime VIP membership with full access. I went to use my membership & tried to book a week on line, I was denied access, when I called to find out what was going on i was transferred from one person to the next for 4 hours. I was told my membership didnt include the getaways. I have been to many ICE seminars over the years. What a joke. I told them to listen to their own recording (I can almost repeat verbatim after 4 hours listening to it on hold) it clearly says with your VIP membership youll enjoy great getaways. Well they dont want to hear this so transferred again. They pretend they didnt know what I was talking about and tried to upsell me to $399. I asked them to just be honest and tell me if they no-longer honour these weeks so I can just move on. After all the time Im no further ahead. I need a shower to wash the stink off me. Just say NO If it wasnt for the staff posting 5 star reviews they wouldnt have a star SCAM

Laurie Johnson

Dont bother to call for any information or assistance, unless you like being put on hold for hours at a time. Nobody can help, you constantly need to be transferred to someone else, and eventually you just end up being forgotten or something. How can it be that every single time you call its more than an hour? Who calls that customer service? They are happy to verify all your personal information and let you take the time to politely explain the reason for your call over and over. They happily play their inane recordings about how wonderful their vacations, resorts, cruise deals are, and its just an endless loop. I have to say Ive never experienced such poor service. Considering my cruise and flight cost several thousand dollars, you would think they would enjoy the chance to make my experience one that might happen again at some point. I will just say right now, that will NEVER happen.

Stephen R. De Marie

There are no bigger group of scam artists out there. Clients own time share properties at various locations around the world. They are falsely lead to believe each trade company is different yet they are run by ICE and share the same platform. San Francisco Exchane Westgate Government Vacation Rewards ICE Rewards and many others. As an employer they encouraged the management to belittle the employees and treat them like trash.The mmanagement sleep with each other cheat on their spouses with each other because they all went to high school together. Thisplacee is the most disgusting excuse for a scam on the planet. These people should be brought before a lot of agencies for their fraud but clearly they have enough money to buy the authorities off.

Leo Patterson

I have been with ICE almost 3 years now. I began in customer support as a supervisor where I grew tremendously!! Management was supportive and truly cared about you as an employee and a person. I moved to accounting less than a year ago and I absolutely LOVE my job and those I work with. I am encouraged to learn and move up. Upper management as well as my direct report are SUPER supportive in my career moves. Since I have come to ICE I have grown as an employee as well as an individual. ICE has truly been good to me. I also love the fact that the owners are hands on and speak to employees as we pass by. Such a family feeling at ICE. #icelife