U-Haul Moving & Storage at Grand Ave & Bell Rd

13440 W Bell Rd, Surprise, AZ 85378, USA

Address:	13440 W Bell Rd, Surprise, AZ 85378, USA
Phone:	+1 623-975-1173
Site:	uhaul.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 66

Reviews 7

lisa isme lisa

(Wouldnt give any stars if that was an option) This is the worst u haul company ever! We Did a state to state move and was given a free month storage for using a 22 foot truck and a 10 foot trailer... I dont know if that had something to do with the way we were treated but either way, very disappointed. When we first arranged the unit we were specifically told that we would be able to access the unit at ANY time. We had to wait for the worker to clean the unit before moving our stuff in and ended up sweeping it out ourselves and having to put our own cord/string on the door so we would be able to reach the door when it was up, this was before we realized the door was broken (explained below). The day after we moved in we came after hours to get something inside our unit, when trying to check in it wouldnt recognize our access code. Called the toll free number and was told we did not have 24 hour access... It would cost an extra $15 a month (no big deal but it wouldve been nice to be informed of this when signing the papers instead of being told we had 24 hour access). Like I said before our door is broken and has been since day 1, the door will only go up as far as the lock to the awning otherwise we will not be able to get the door back down - informed the workers multiple times and eventually (after about a month of complaining) somebody came to fix the awning so our door could go all the way up and its still not fixed (they only cut the awning a little and that did nothing). When it came time to pay our monthly fee, called the toll free number and their system was down; we were asked to call back the next day... When called back the next day we were charged a late fee, insane... Have talked to customer service on many occasions - most of the reps are really nice except one who was absolutely horrible, rude, and very unprofessional. Ended up getting $50 off our monthly fee - still has yet to be applied to our bill - they cant find the notes in the system. It only took about a month before our access code was accepted at the check in machine - each time we would come to check in the alarm would go off, when trying to fix it one time the worker in the office told us that they would make note of our name and when the alarm would trip they would shut it off (uh, ok)... Came to the unit today to pay our bill (because the system was down AGAIN and unable to pull our file up online) and the workers are driving the rental trucks (20 footers) like bumper cars. Speeding and turning corners way too fast, regardless if they are empty, and the workers on golf carts are doing spin outs where the trucks are parked - making rocks spray all over the trucks. (I tried getting this on video but they must have seen me and stopped). The workers here seem to be young men in their early 20s (if that) and seem to really enjoy their free time running the grounds with the trucks and golf carts. I understand each of these companies is owned individually and is not a real reflection of u haul itself, but this specific location is outrageous... The customer service at this location is so unprofessional and their inability to fix the things weve asked for multiple times and to get our access code correct is rediculous. Needless to say we will no longer be storing our stuff here... The main owner of u haul should make a visit to this location and have a see for themselves.

Ali Andisha

Without a doubt, one of the worst Uhaul experiences Ive ever had. Its unfortunate I have to write this low review for this place because my previous experience with other Uhaul locations have been good. I made a reservation for a truck a couple of days ago. My credit card was already charge and the reservation was for 3 days and 425 miles. I received confirmation of my order via email. They scheduled me to pickup the truck at 10am. We were running late with our move and at 11am, I receive a phone call telling me my truck was cancelled. Needless to say, this absolutely destroyed our plans for moving across state. Not even a courtesy a phone call to say "Hey, if you dont pickup the truck within 15 minutes, we have to cancel the order". No, not even that. I would have immediately gone to pickup the truck. I was under the impression the truck was reserved for me for 3 days and 425 miles. Whether its sitting on their lot or Im actually using it should be no concern of theirs. Ive ALREADY reserved it and paid for it!!!! 1 phone call telling me its cancelled without advance notice is absolutely ridiculous. Do not use this place....

Jose Delacruz

I got my wiring done there on one of my work trucks hitch Tech did a poor job I have a short On my right tail lights well I had a appointment today at 2 pm as soon as I showed them the problem the general manager said it wasnt their job and that they couldnt fix it well I have the receipts for labor and parts and even other employees remember me since I am a regular there Well finally tech set up another appointment to fix his own mistakes and I have to pay again ??? Because their labor warranty expired !!! In conclusion be aware General manager will lie to your face and when you show them prove they cant show their face again

Nichole Puchalski

If I could give a 0, I would. Were in the process of fighting them for a refund that they ADMIT we were promised after checking the call recordings. All theyll give us is a gift card to Uhaul. Im sorry but no. Weve now included the BBB, and were warning everyone not to trust Uhaul. They will make you promises then screw you then admit theyre screwing you then expect you to thank them. Watch out!

Dylan Whittaker

These guys dont sell propane...Although the cage out front has about 14 propane tanks in there. Their response "oh we dont know about those, theyve been out there for over a year". We called before hand and they said they did fill propane tanks at this location, however when we got there they said they only fill them at the location on grand and bell....This is the location on grand and bell..

Jon M

General manager took a reservation for a truck to be picked up today. The truck was rented to someone else. When asked to speak to the general manager they employee was rude and said she was in "a meeting" only offered to call another location for the rental when we tried to cancel the reservation.....This operation has the worst customer service when the general manager is not there.

James Rohland

I have been calling everyday for a week now to find out if my missing item was left In the truck. They say they will send a message to them and have them call you back. But has yet to happen. And apparently you cant just call the store directly and talk to someone who can actually help. Pretty pissed off about it.