U-Haul Moving & Storage at Automall
| Address: | 4655 N Oracle Rd, Tucson, AZ 85705, USA |
| Phone: | +1 520-575-5373 |
| Site: | uhaul.com |
| Rating: | 3 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 20
BO
Bob Denton
This place is a lesson on total lack of customer service. We attempted to rent a tow dolly for a trip to Idaho, We showed up a few days early to make sure there would be no problem fitting the trailer to our vehicle. A Mr. Luna took a look at our RV and informed us we had no hitch and explained it would take weeks to order one. He eventually called over his manger who actually looked under the vehicle and informed Mr. Luna that there was indeed a factory fitted hitch.. The the aptly named Mr. Luna then attempted to test the connector for brake lights, etc, but didnt have the smarts to realize you dont get a ground when you clip on to a piece of fiberglass and informed us the connector wasnt functional. Then Mr. Luna attempted to insert a bar into the hitch with no success. He informed us it was all rusted out (it wasnt just dirty) and told us he would bring in his grinder and grind it down so it would fit. I suggested that if he ground off the paint, the bar would rust to the hitch. He agreed. The rest of the morning was downhill from there. We then went to Tucson Trailer and were fixed up with a bar and ball in ten minutes. All good till this evening when I received a call that the dolly we had booked 30 days ago and secured with a credit card, was not going to be available tomorrow at any location near my home. Instead we were told to pick it up at a location half way to Mexico involving over 50 miles of driving and two hours of our valuable time. I called customer service (an oxymoron if I ever heard one) to find a better solution. Stephanie, their traffic manager in Phoenix, told me this often happens and You Haul makes NO guarantee about pick up location or time of availability. Stephanie was both ignorant, obnoxious and had no concept of service. I explained that we need the dolly delivered to a closer location and her reply was "Its not our policy" I explained that the $40 discount offered wont even cover gas and certainly wont compensate for the time lost on our last day in town. After this astounding experience with You Haul, I wouldnt trust ANY equipment they would now offer us. We are going back to Tucson Trailer and will purchase a new one from people that absolutely know their business. Steer clear of You Haul in Arizona if at all possible. They dont even know the meaning of the word service...
MA
Marco Zacarias
At first glance I would totally agree with most reviews that I see. But great customer service is what makes the difference between a bad experience and an awesome experience. I went in on a Saturday after 5 pm thinking they would be closed. I was greeted by a friendly outgoing professional smile with a great attitude. Something completely different from my first experience that same morning by another employee. The man who assisted me that evening I believe was Halberto Diaz the assistant manager in this location. This man was not only polite and professional but also showed an eagerness to help in a sympathetic manner. He did not rush the service and took his time in showing all available options. I was picking up an auto transport and Halberto went through all the features and safety precautions. This was probably one of the most pleasant and professional experiences that I’ve encountered in a long time. Definitely going back to do business with him.
LA
Laurie Newman
The absolute worse moving experience of my life. Its been 2 months since we moved and are still trying to get issues resolved. We are passed from person to person, place to place by the Assistant manager at this Tucson location, he never follows through on what he says hes going to do. The manager is never available to speak with. U Haul customer service just keeps sending them messages to contact me. Their regional boss, Jamie, just passed me back to the store manager who is unavailable, again. I would never recommend this I haul facility or any u haul for that matter. I usually deal with the u haul on Ina Road and they have always been wonderful but had to use this facility because they had the truck I had reserved. What a nightmare dealing with these people....
A
Anonymous User
the manager Cris quoted me a price of $79 for a one way trailer to tow my truck next I came by he was gone and the pinhead asst manager charged me twice the price $146 or so terrible incompetent and in the end with a recession looming THEY LOST MY MONEY go to the one on Grant ask for Matthew hell honor the quote
MI
Mike Marantis
Parking lot is small, but the shop was well stocked and the employees were nice enough. Didnt rent, but they seemed to have lots of trucks available. They also have propane refills with pay at the pump, which is a great deal and very convenient.
A
Anonymous User
I returned my uhaul here and they charged me for damages that where already there. I hate uhaul! Always check the vehicle before signing anything and be sure to note everything, even bug splatter on the windshield.
JO
Jonathan Wang
I made a reservation to rent a van over the phone; super easy and quick. When we headed over to pick up the van, Hal, processed the paperwork quickly and threw out some solid jokes. Definitely a good experience!
CH
Cheyenne Kelley
The people were very helpful! The people at the 1800 number were awful!! The messed up my reservation and refused to fix it when I called to complain.
SE
Servet Akguc
I had a reservation, but they cancelled my reservation without any notice. They didnt let me know. Really bad customer service.!!! Bad attitude!!!
MI
Michael Fenlason
I had a very good experience with this location. UHAUL processes are a little weird but the people there were very nice and helpful.
AL
Alexis Moore
So helpful and nice! Hal and Kevin helped us out and we appreciated them making our experience quick and painless. Thanks guys!
DA
Daniel Harbeck
Great selection of moving supplies. A little understaffed and some wait if you go there to just pick up a missing moving box.
AN
Andrew Creighton
No customer service. Both for pick-up and drop-off had to wait in large lines due to only one person working the front
NI
Nicolas Adame
I only dropped off a trailer, but my return was handled quickly and I was on my way fast
MO
Mohammed Alharbi
fast cars rental, easy drop off, and reasonable prices
FR
fredonnena urrea
Always very helpful and wonderful staff
JO
John Durkin
Great service and quick rentals
SU
Suzanne Dickerson Bruder
Propane available on a Sunday.
RI
Richard Rodriguez
Good service. Clean trucks
LE
leonardo barboza
The people are rude.