Freeze Drapery Cleaners and Restoration

2520 W 12th St, Little Rock, AR 72202, USA

Address:	2520 W 12th St, Little Rock, AR 72202, USA
Phone:	+1 501-374-0236
Site:	freezespecialtycleaners.com
Rating:	4.1
Working:	7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM Closed Closed

Location

Photos 27

Reviews 7

Jonathan Aronson

I brought Freeze Drapery Cleaners a pair of drapes that had been stained and asked them how confident they were that they could get the stains out. They told me they were pretty confident, and so I let them attempt to clean them. When I went to pick them up, the stains were unchanged AND there were NEW TEARS in my drapes. They expected me to pay full price for these drapes that were now in worse condition than when I had dropped them off. The manager told me I should have known that they were at risk for tearing due to "sun damage," and that I should have known it was unlikely for the stains to come out -- ALL OF THIS INFORMATION WOULD HAVE BEEN NICE UPFRONT, when I originally asked how confident they were the stains could come out. Had I known the risks to cleaning the drapes and the fact that the stains were NOT likely to come out, I would not have let them clean them! I declined to pay for these now worse drapes, and I asked to speak to the owners. They did not call me. I left several additional messages and came by the cleaners in person a few times to try to speak to the owners, and they were never available nor did they return my calls. I sent the owners a letter via certified mail expressing my concerns that if they do not contact me, they will be hearing from an attorney. Again, no response. We will be hiring an attorney to address their damage of our drapes as well as their dishonest and unprofessional behavior.

Graham Smith

We have used this company to clean bed spreads as well as rugs. Their quality and service are excellent. They managed to clean a rug that no one else was successful at cleaning. The down bed spreads were clean and fresh. Their service was as promised. I would highly recommend Freeze cleaners for personal cleaning as well as restoration services. Owning a construction company - it is important to have quality companies to work with our customers. It is comforting to know we have a company like Freeze Cleaners to take care of our customers cleaning and restoration needs. Graham Smith Graham Smith Construction

Carrie Hurley

Freeze Specialty Cleaners is absolutely amazing! Owners Scott and Christy Bray are completely committed to quality service. I have had my UGGs cleaned here and the before and after pictures were unbelievable. They have cleaned my down comforter and it was like new again! Plus, I have had some pretty mean looking stains on a rug and they were able to make my oriental rug like new again. Fabulous service, family owned and operated, free pickup and delivery. WHAT else could one ask for?

WJ FP

Had an emergency and they were able to help us get the job done same day. Very friendly, polite, and professional. I highly recommend them for all your major dry-cleaning and restoration cleaning needs. Theyve gained my business for life after the way they handled my situation.

Paula Dempsey

We had several oriental wool rugs and they cleaned them beautifully . Some had pet stains and very dirty fringe because they were pretty old and they got everything out. They look brand new. We also had draperies cleaned and that was great too!!

Spoken With Heart

I bought a coupon that I used to clean a very delicate handmade gown made for my mother when she was married over 70 years ago. They did an excellent job on it and I trust them explicitly from how they handled the whole transaction.

Matt Olson

We tried cleaning our oriental rugs ourselves by using a carpet cleaner but we could not get the staines out. Freeze picked up our rugs and when they returned them all of the stains (even stains on the bottom) were gone!