Benchmark Dry Cleaners LLC

2603 W Pleasant Grove Rd # 120, Rogers, AR 72758, USA

Address:	2603 W Pleasant Grove Rd # 120, Rogers, AR 72758, USA
Phone:	+1 479-899-6933
Rating:	3.4
Working:	6:30AM–6:30PM 6:30AM–6:30PM 6:30AM–6:30PM 6:30AM–6:30PM 6:30AM–5:30PM 8AM–12PM Closed

Location

Photos 8

Reviews 10

hy chang

Terrible service and immature owners, do not recommend I got a dress dry cleaned and noticed that the leather lining had been damaged. I went back to the dry cleaners to see if I could get compensation for this damage, but the owner wasnt there. I left my number so that they could contact me, and we could resolve the issue. I never received a call back which resulted in me going back to the dry cleaners at least 4 or 5 times. I left about 3 different numbers and even tried calling them, but they did not bother to try and resolve the issue. The only time I was able to communicate with the owner was when the employee working at the dry cleaners called her and passed the phone to me. Even then, she insisted that it wasnt their fault and that the care label had the wrong instructions. The only thing listed on the care label was to have it dry cleaned which leaves the type of treatment completely up to the dry cleaners discretion. Overall, this was a tedious and frustrating experience. While the employees there were very apologetic and courteous, the owners seem to have a knack for unresolved complaints.

Jarrett Bell

This is THE BEST dry cleaning service I have ever been to. Theres so many great dry cleaners but I throughly enjoyed taking my clothes here for almost three full years. One of the staff members, Kristi, is super amazing. She always made sure everything was done in a very professional manner. My clothes came out very clean and there were never any issues. Very courteous, professional, personal and friendly. The service is exemplary. If I return to the area for business, I will most certainly utilize the service again. I absolutely recommend Benchmark for your dry cleaning needs!

jssday

Just moved to rogers 2 months ago. Im a procrastinator anyway long story short I needed some clothes for the next day. The first two places couldnt help me. I called Christy here at benchmark and she couldnt have been nicer or more helpful. They had my dry cleaning ready at 630 am the very next day. I told Christy about the bad reviews and she seemed sincerely concerned about it. Just want everybody to know how great and nice Christy at Benchmark is. Five out of Five

Jae Ryu

I called for fixing the issue and they said they will check and get back to me but they never contact me. So I keep calling them few more time and finally they fix the issue but they never contact me to explain the situation.

John Pan

Good drive through service, but they make mistakes from time to time. Be very specific on what needs to be done on each item of clothing when you bring it in and check the receipts before leaving.

Robert Adamson

This was my first time using this dry cleaner. The price was fair, but my clothes were late being ready for pick up. So, I will try them again and report how they are then.

Anonymous User

THEY SHRINK YOUR CLOTHES!!!! DO NOT USE THIS CLEANER! Then they dont replace or do anything to resolve the issue. Worst customer service ever!

Ben M

This is the fanciest dry cleaner Ive ever seen. When you go inside, you will not think you are at a dry cleaner.

Angela Holloway

The best cleaners around! They are fast, efficient, and truly understand the definition of customer service!

Jean Darbyshire

Love the drive up service.