El Pollo Loco

16707 Pioneer Blvd, Artesia, CA 90701, USA

Address:	16707 Pioneer Blvd, Artesia, CA 90701, USA
Phone:	+1 562-924-6918
Site:	elpolloloco.com
Rating:	3.7
Working:	10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM

Location

Photos 100

Reviews 31

Claudia Vellutino

I went through the drive through window last night at 7:14 pm, ordered only 4 pieces of chicken. After I got my food I needed a cup of water. This is where the rudeness of the window employee and others comes in play! I honked my horn trying to get the attention of the employee at the counter getting the food from the cooks. She looked over at the window with a smurk on her face as I waived my hand and honked my horn once again to get her attention. She then starts walking towards the drive through window only to make eye contact with me and take a quick right turn toward the back area of the restaurant. I WAITED FOR 3 to 5 MINUTES "BEFORE" THE DRIVE THROUGH ATTENDANT THAT WAS "IN" THE DRIVE THROUGH WINDOW/AREA "THE ENTIRE TIME THERE" HIDING BEHIND THE DARK GLASS, OBVIOUSLY HAD BEEN THERE WITNESSING THE WHOLE THING... "FINALLY" SHE POPS HER HEAD OUT OF THE WINDOW AS SHE IS LAUGHING WITH THE HEAVIER GIRL THAT WALKED TO THE BACK OF THE STORE AS I WAS WAITING TO GET THEIR ATTENTION TO ORDER A CUP OF ICE COLD WATER! I assume that is not the way El Pollo Loco trains their employees to treat the customers, much less laugh at their face AFTER MAKING THE CUSTOMER WAIT AT THE DRIVE THROUGH WINDOW and finally taking the time to ask what I needed. NOT LIKE IS THAT IT WAS RUSH HOUR AND THEY WERE SHORT STAFFED?!?! The employee working the window was a skinny young girl with long hair in a black pony tail wearing glasses, the other worker could of been the night manager. She was a bit heavier with black hair and was working the food area behind the cash register. I hope the corporate offices hear about the rudely mistreatment of the customers from their employees. I am very disappointed in the rudeness from the management to the employees. Someone needs to be written up! Very poor service!

KOYLEE RAMOS

Food was good cause we were hungry anyways. Wifey and I had to use the restrooms while we waited for our food. The ladies restroom was locked so my wifey waited patiently for about 40 min till she let one of the workers know is been over 40 min now and no one has come out of the womens restroom. The worker at El Pollo Loco told her that people come and shower in their restrooms all the time. So my wifey has to wait for the bum to finish his shower in the restroom that is for paying customers. What? I did not know that people can shower in this El Pollo Locos restroom and paying customers have to wait to use the restroom after the bums stunk it up from showering in there for almost an hour. BARF! Thats not right

Michelle Wang

Deaf and blind cashier wrote my name as michaellll did not get my food until after they called michael for a very long time. I was there for 40 minutes. When I asked for the spicy avacado and pico de gallo to be refilled, the other employee just dumped it in all over the laddle and left. Thank god the cashier didnt let me upgrade my sides as well. They didnt taste good. In addition to all this there was a crazy lady screaming ever couple of minutes by herself and it seemed like no one noticed. Hire better employees or teach them some common sense.

Rosario Santana

Yo siempre compraba ahí la última vez que fui no se si la cajera tuvo un mal día me trato mal y me dijo que me fuera solo porque le dige que me cambiara una pieza de pollo que era todo lo que había y que ya no volviera

maynor tomas

Siempre me gusta comer pollo pero si este lugar asen los pollos mas jugosas y tiene mujeres sexy jajajjaja

Frida Vadgama

Went thru Drive thru yesterday at 7 pm. Got 8 piece meal. The chicken was dry burnt and hard like it was sitting for a while. Could not eat it at all as it tasted terrible.

Renee Stewart

The chicken here is always fresh and delicious. But I suggest checking your bag before you leave. They are pretty notorious for screwing up the order

Regina Adams

Best El Pollo Loco, friendly staff , fast service and chicken cooked perfect today.

Anonymous User

Just too expensive for chicken. Chicken is supposed to be the inexpensive meat

Omar Garcia

Old pollo loco the best and now just a chain restaurant like any other.

Ashraf Helmy

Great catering service. Prompt and responsive. Highly recommended.

Alfonso Aduna

Good pollo