Nuts & Bolts Auto Repair

10101 Streeter Rd, Auburn, CA 95602, USA

Address:	10101 Streeter Rd, Auburn, CA 95602, USA
Phone:	+1 530-268-2699
Site:	nutsnboltsautorepair.com
Rating:	4.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 6

Reviews 11

Nick Moore

I used to be a very satisfied customer with regard to Nuts and Bolts. I happily recommended them for about four years to everyone I met who inquired about a good mechanic. That is until they completely screwed me over. My car had over heated so I had it towed to their shop so they could check it out and hopefully fix it. After they did the initial inspection and supposedly checked it over, I was told it was going to need all manner of parts replaced in order for it to be "fixed". What I was NEVER told and what was NEVER checked for in the first place, was that the heads had been warped. I found out about the warped heads three months later, AFTER I spent $2,400 to have all these new parts put in, only to have my car constantly overheat still or spew coolant all over the ground anytime I drove anywhere. I brought my car back in time and time again and each time I was told it was fixed. First it was supposedly a bent radiator cap. Then it was, I just needed a little more coolant added. Finally, after about three months of this, and on my final visit to their shop, the mechanic FINALLY decides to do a block test which reveals that the heads had been in fact WARPED the entire time. I couldnt believe what I was hearing. Then he has the nerve to tell me "I dont know how much more money you want to put into this car, but you should just get a bottle of gasket sealer and trade it in." I asked him "Did this happen when my car first over heated?" His answer, "Yes". He tells me this AFTER the $2,400 is spent and sitting in their bank. I was in shock. I left the shop in a daze and it wasnt until I got home that the full ramifications of everything hit me. They had more than enough opportunity to make things right with me but instead, they chose to take the low road and gouge an otherwise very loyal customer. At this point I went to the B.A.R. and filed a complaint and in the end they were only fined with a clerical error for not divulging everything to me before any of the work was done. And since it was their first offense it wont show up on their B.A.R. record. Apparently, in the auto industry its up to the mechanic as to whether or not they want to actually perform a block test to see if your heads are in fact warped after your car has overheated. They call it a "Grey Area". Well, I called no less than 6 shops and every one of them said "Yes" they would have DEFINITELY performed some type of test to see if the heads were warped BEFORE any work was done. I was told by each of the other shops that there are in-fact, test that can be done BEFORE any work needs to be done that wont jeopardize the vehicle that may or may not have warped heads. Ultimately, Im out $2,400 and a car. You would do well to stay far away from this business because in the end, loyal customers dont matter. Only what they can get out of them.

Mike Johnson

Rob is a great mechanic. He saved me 2 thousand dollars by actually diagnosing an issue instead of just wanting me to throw money at parts. Auburn Ford told me my 6.0 needed a new Turbo for $2050.00 installed. Rob wanted to check and make sure that it was not another issue. He found that the MAP sensor hose port at the intake was completely clogged with carbon. He removed the carbon and even drove with me up the highway to see if I felt that the problem was fixed. Needless to say my trucks running great now thanks to him taking his time and doing what all shops should do and actually take the time to check everything out. I would recommend Nuts and Bolts to anyone who is looking for a good shop ran by honest and trustworthy people. A shop like that is hard to find these days.

Edwin Saavedra

What a life saver They have been for me.. Car broke down a few weeks ago.. been having trouble with it for a while. Looked up services on Google they popped up, called them with in minutes they where able to help me out. Ever since then I have been using them a my vehicle maintenance, couldnt be happier. Have been recommending them to friends ever since. Thanks Robert.

Peter Kenyon

I have been a customer of Nuts and Bolts Auto Repair for a number of years. The quality of Service as always been outstanding and I would recommend the company to all vehicle owners. They have a genuine objective to provide Top Class Service on a consistent basis Peter Kenyon

Michael Scaglione

The service was great.....Friendly and professional. They took the time to explain the work they did and let me know of any additional issues and things I will need to address in the future. Their pricing was very good. Nice to have a local service center I can trust.

steve bennett

These guys, and gals, are awesome! They always have my best interest in mind. I have NEVER felt like they are taking advantage of me. I am over 50 and have used many auto repair shops in the past, and these guys are one of the best.

Kathi Simonsen

Excellent service as always. Knowledgeable, thorough, competent, honest. We depend on Nuts n Bolts for all our car needs and we are very happy they are here.

Chris Filice

Very straightforward and experienced staff. All service I have received here has been quick and thorough.

Rob Cramer

Rob & Danielle have helped us out many times, in many ways. We never go anywhere else.

Ben Carnahan

as always a pleasant experience exceeding my expectations

John P

Best shop around!! Wont take my car anywhere else.