TLC Hand Car Wash & Detail

10110 Artesia Blvd, Bellflower, CA 90706, USA

Address:	10110 Artesia Blvd, Bellflower, CA 90706, USA
Phone:	+1 562-804-6000
Site:	tlccarwash.com
Rating:	2.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM

Location

Photos 15

Reviews 5

lester wolford

Had my Ford Focus brought in and was met with a very nice gentleman at 1st. Was looking to get my car detailed so I could sale it. Things were very slow and it looked like you could use the business and your staff was eager to please and even offered me a discount. It was around 12:00 pm on a Monday. Your staff said they would need a few hours. Around 4:30pm, I got a call from your cashier saying that my car needed more time but I needed to come pick it up and bring it back tomorrow, or I would be charged a $20 overnight storage fee. So long story short...lol....not. I had to come pick up my car Monday before 5pm just to bring it back the next day when they opened. Now mind you, I was paying for the "ULTIMATE DETAIL", and I wanted to sale my car so I wanted to make sure it looked great and I did convey that to the staff. So when I returned the vehicle that Tuesday morning, I dropped it off so they could pick up where they had left off. Mind you, the car had only been vacuumed, washed and shampooed, no detailed work was performed yet that I could see. Needless to say, I dropped it off that Tuesday morning at the open of business and returned when called around 4pm. Excited to see it and take pictures to start placing adds for it, I returned only to be met with great disappointed. 1. Still had road grime and bugs on front of car and around mud flaps. 2. The rims still had dirt on them but yet very soaked in Armor All (I was able to wipe it with my finger and dirt slid off) 3. Lots of engine degreaser over spray and dirt still inside engine compartment.( again, you could wipe the dirt and grease with ease with your hand) 4. Lots of spots on the floor mats, and seats even after being shampooed, so they say. (Took it home later and got it out with a Bissell) 5. When you open the doors, the jams had the same dirt and scuff marks on them. 6. The inside windows still had streaks and that dirty film on them. So when I tried to find the gentleman that sold me the detail package, he was nowhere to be found. They said they had no management on site. The cashier claims that she called him, but would not let me talk to him, but I could return on Wednesday and speak to him if I liked. So I returned on Wednesday and met with the gentleman that sold me the detail package. I pointed out the issues and he agreed that they had not done the best job possible. I asked for a partial refund of the $156.97 that I was charged up front for, and they refused. I was willing to meet them 1/2 way. I agreed that they did do some hard work and the car was somewhat cleaner then when I had brought it in, but by no means was it worth the so called "ULTIMATE DETAIL " package that I had paid for. So on that note. I will be notifying the BBB, make my reviews, let all my friends and colleagues at NBC/Universal know and see about taking my pictures to small claims court along with Yelp and Facebook. So now you decide if you want to give them 3 days or even 3 chances.

Shelby Barron

I was in there today to have my car washed, I try and go every 2 to 3 weeks as I have a new car. The last few times Ive been there they have done a fair job but not as great as they used to, car still had bird poop left, the windows had fabric fibers left all over them inside and out and our back window on the button half was left dirty (now I know this is a hard angle to get too but isnt this your job). My biggest concern is the amount of fabric fibers and dust left on the inside, when it goes to first station for vacuuming they take the rugs out and hit them to get dirt out inside the door and all the dirt and dust goes inside the car, I mentioned this to the man who writes the tickets and he said hed take care of it. When my car was done it was still wet in places, the front grill was still dirty and the window was dirty and bird poo I showed the guy he barley did anything and walked away, after all his tip was in his hand. I had someone get him so he could redo my front window and he did, streaky. When N I called to complain they said they would issue a refund, after several more allspice I said Id be back Friday. A while later the girl, no even the manager, I never spoke to him only through the girl I was to,double Friday was considered a weekend so a refund would not be able to be issued. Are you kidding me, Ill never go back.

Anonymous User

I would have to say that its been awhile that I have gone to TLC Carwash. And I would have to admit it would be the last. I recently had my brand New Madza CX-7 - for a standard wash of $10.99 on May 10th 2008 (Saturday). For someone who purchases a cross over vehicle will be considered a Van, so it was an additional $1.00. The attendant didnt even give me the heads up on the additional cost. When I drove up to ask the person who handles the order, I specifically asked him to make sure that they vacuum the car since I had my brothers dog in the car recently. After the wash was complete and it was time for drying & cleaning the inside -then I had to inspect my car. Typically, I never had to do it thoroughly. But for some reason, they missed over 10 spots and the vacuum cleaning was not to my satisfaction!! I never had to this in the past. Has customer service with TLC lost its love for helping a customer? Plus, they told me to drive it up in the back for them to re-vacuum the car. The service at TLC is not a recommendation for those who like a complete car wash service -even it was standard- I would hope that TLC Car Wash reconsider calling themselves TLC.

Kathy Garcia

Absolutely the worst car wash and service! First the manager lied and sold me a car wash package that didnt contain what I wanted. So at the end when I saw my car it didnt have the dressing on the outside of the car. I went to find the manager but he was at lunch. The girl that told me they could not even put the dressing on afterwards. All she had to say was Im sorry your not happy with your car wash. I pointed to her that the rims still had dirt all on them as well. She didnt even care. I told her I was never coming back to this car wash again and all she had to say was yes I agree your car is still dirty. She still did nothing about it. Worst costumer service I have ever had!!!

Tony Park

Read all the bad reviews but had to try this place because its so close to where I stay. The car wash was surprisingly clean and well maintained when I was expecting a dump. Pulled up to the vacuum line and was greeted by a friendly ticket writer. I was sold on the Blue Coral express wax special for $27.99 (better deal than their best wash). Took care of my business and was out of there in 20 minutes. Thought they did a pretty good job for the price and time. No complaints. I will be back again. Best part was the cashier who was a nice, young girl with a great smile. She took my payment quickly and made me feel comfortable to come back.