Ulta Beauty

2068 Dr Martin Luther King Jr Pkwy, Chico, CA 95928, USA

Address:	2068 Dr Martin Luther King Jr Pkwy, Chico, CA 95928, USA
Phone:	+1 530-891-7594
Site:	ulta.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 56

Reviews 22

Tricia Batchler

Ulta overall is fabulous, I love that they carry prestige make-up brands AND drugstore brands. However this review is for this location. Its feast or famine with the staff. Ive been in and there arent enough sales people on the floor to help all the people that want help. Other times there are so many sales staff to help Im getting asked every few minutes if I need assistance. Id say its 50/50 that itll be over staffed or under staffed. Its also hit or miss with the help you can get. Some staff know their stuff but others not so much. Some of the times they dont have the answers they have directed me to someone else that does, but if theyre short staffed then it just means more waiting. But dont go in asking for samples! I found out that they dont give samples when I was shopping for a new foundation. They told me the makeup brands wont allow it, which is weird because you can get samples at Sephora. So youll have to go to there if you want samples.

marissanichole7

Horrible service. Sister and I came in last Saturday and all the employees ignored us. I needed help looking for something and had to go up to the counter to ask someone to help me because all the employees kept walking away. Sister needed to get color matched but the employee walked away before she could even ask. Tried to ask two others and they walked by like we werent there. They werent busy. We gave up and as we went to leave all the employees were standing at the counter goofing off. Third time in a row Ive had this kind of experience. The Tarte foundation I like is exclusive to Ulta which is the only reason I kept trying. Wont be back... Id rather wait two weeks for Tarte to ship it.

Cait J

if i could give a zero star rating then i would. the employees are just downright rude & awful. i brought in some things to return & they just rolled their eyes, even after i apologized. then told me i couldnt return them because ive already returned a few things within 365 days. the manager is just awful as well. if you dont like your job & you dont like working with people then i suggest YOU QUIT. not to mention some lady kept following me around like i was going to steal something!. ive never been treated so poorly in my life. this is the absolute last time that im ever coming here. ill be going to sephora from now on. at least they like their job (or pretend to at least.)

John S

My wife and I drove from out of town to purchase one last minute gift. Raced to the door as the employee was locking it and asked if I could please buy one $100 gift card. She rudely replied that I could return tomorrow morning at 8am. I explained that I drove from out of town and saw that there were still two customers in the store but she told me it was a safety issue now that she was locking the door. Hmmmmm The two customers still in the store and lights all on but my $100 purchase was a safety Issue..... Needless to say Sephora will be ringing me up in the future. Horrible customer service here. Remember 1 happy customers tells 1 person and 1 unhappy customer tells 10.

josh roach

Worst service ever. I know after I get off work I may not look like I do make up for a living but I do and Im published for it! I cant believe that I would walk into a store and be discriminated against for being male. Not only did someone from the salon have to help us because everyone else refused to. The checker took the people behind us in line before us and pretended we werent there! I know most of the makeup professionals in town cant wait to tell them all about it! Thanks though to the salon in there for being so helpful!

Cherie Holleman

Ive been in a few times. Always had help. Used the eyebrow bar talked to some ladies who worked their. Then my fam. brought in my grandma who had a stroke. She had little to no use use of her dominant hand. Not only did ULTA help her figure out how to put on make and feel beautiful they invited her and us (5 women) for beauty make up for my grandmas birthday! I have been nothing but impressed by the products but more importantly the people

Fum Saechao

I was extremely excited when I found out that they were opening an Ulta in Chico so I made a trip there on my day off from work. The employees there werent rude but werent very friendly, welcoming, or helpful and the manager was just plain rude (rolling her eyes and had an attitude) so I left and went to Sephora where I was "welcomed and wanted.." Never coming to this location ever again. Customer service is horrible!

Lana P

Beautiful store, lots of products, drug store to prestige. Prices a little high on drug store stuff. Has a Benefit Brow Bar, hair products and salon. They sell some stuff you cannot get at "The Other Store." But, that store has a lot of stuff you cant get here. The customer service was good. The rewards program is ok here, its great if you use MasterCard. I would recommend and will go back for certain things.

Rhea Taylor

I noticed the customer service was not the best, but I shop online now. I love walking around in the store. I found quality makeup and items. The store keeps up well with trends. Shopping online saves me a trip to the store asnd gives me the space to think what to buy.

Toni Freitas

OH MY GOSH I DIED AND WENT TO HEAVEN. ITS A ONE SHOP STOP THEY HAVE EVERYTHING THEIR AND ALL THE ASSOCIATES WERE VERY NICE. NO MORE LOOKING FOR A PARKING SPOT I WILL BE SHOPPING THEIR FOR ALL MY PRODUCTS THANK YOU ULTA BEAUTY FOR MAKING CHICO YOUR NEW HOME.

Peyton Durrett

This is a new store but I expected way more. The shelves are always empty and the employees werent knowledgeable about the products. They order new products and still dont have shelves restocked when shipments come in. The service was very slow.

Brooklyn Vander Eyk

The best place ever kind friendly an relatable and realistic kind friendly employees and the ladies in the salon were so kind and sweet to me best place ever!!!

Alia Myers

I love exploring the store. Its very bright and cheerful. The staff is very welcoming.

Brittany Brady

Friendly service... And if course they have just about everything a girl needs

Leah Miller

Expensive & crowded. They need more coupons to help us afford the products!

Ellamarie Richmond

Horrible service, it is like you dont exist. Tried them 2 times never again

Jamie Pfister

Ulta is the best for all your beauty and cosmetic needs. Just awesome!

Brianna Wkl-d

Itwas nice. Didnt have the nail stuff I was looking for though.