Public Storage

Reviews 6

MI

Mike Becher

If you think storage should be convenient, or you want to get access to your stuff *Dont rent here*. The staff are very polite (but *not* helpful), the facility is clean, and fairly secure. But they are VERY, VERY, serious about their rules (Think; stalinist communism, or the DMV). They will *not* give any warning , and they will *not* discuss the matter with you, They will kick you out at the, first discovered event (I say discovered because people break the rules all the time they just dont notice ) You will be given *2 DAYS* to find a new storage, rent a truck, and move (I had to move three truck loads), or they will repossess or trash can your stuff. Do not stay late !!!!!!!!! Do not smoke on permis (even in the parking lot , you have to go to the sidewalk) Do not leave trash ( and I mean any trash !) Do not use the facility trash bin ( you have to pack it out in your car) Do not store any unacceptable items (I.E. furniture ONLY! ) Do not park overnight ( They will absolutely tow you ) Do not get LOCKED OUT ( if you do you have both stayed late, and parked over night a double whammy, and even though there is an on site manager, there is no way to reach her, you have to call corporate office.) Any of these, will get you booted I got busted for staying late, which I was told was " trespassing" and "endangering the life of the of [public storage] employes ". and she was VERY much serious. Now if you mind you manners , and watch you Ps and Qs, you can store your stuff there ( I was paying 213.00 a month), but if you dont :( Its there way -or- the highway. So in my opinion its better just to go down the street, there are plenty of places to store. (I liked Stor-All I had a pretty good experience with them.) -mike

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Kimberly Hicks

This place is nice and clean and the staff friendly. The one star rating is due to their corporate customer service and policies. After a week I decided I wanted to put more in storage than I had originally planned. I called the location office to upgrade to a bigger unit. turns out, it isnt possible to upgrade a current (1 week in) unit. I have to get another unit with no move in discount plus still pay for the full month of the unit Ive had a week. So basically pay for two units when I only needed 5 more feet of space. I called the national customer service and was told the same thing. I explained that Im trying to give them more money. They gave me the alternate choice to move out of my unit then get a different unit in 7 days. When I said this was horrible customer service the person asked if there was anything else they could do. I had to laugh. I said she could figure out how to make this work. She responded with "have a nice day" then hung up on me. I called the new Extra Space just down the street. I had planned to move from an Extra Space location in LA to the Public Storage location as it was more convenient and their prices were good. Even though Im an existing customer with Extra Space they still gave me a month free and will prorate the month at my old unit. If Public Storage had figured out how to do this they would have had a customer for at least the next 2 years but now theyve lost a customer forever.

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LOLA Delacey

If youre smart you would take your business elsewhere. We are paid up for the month and have been denied access to our unit for late exit but we had left a car there and came back for it and got in as someone was leaving and put our code in to exit. This was Monday the 25th of Jan and Tuesday the 26th we were denied access and escorted out even tho we are completely paid up keep that part in mind. We notified them Tuesday and said we no longer want to do biz there so we were giving notice that we would be out by the 1st. Well its now the 31st and we still have no access and so they want to keep our belongings because they saw what I had. Nonetheless we want out but they wont let us leave. They said they are thinking about evicting us but we already decided with notice that we wanted out. Daniel Knipp the district manager is a ignorant power hungry kid who does nothing but contradict himself and hes never available for any kind of emergency nor do these people really give a Damn about returning calls in a timely manner. My personal advice is to RUUUUUUNNNNN! I have a feeling this is gonna get real ugly.

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Jowana Daniel

We moved to this property to weeks ago, it is a new property, but unfortunatly it is not clean at all , our storage is in the 4th floor, and the floor is always dirty, the elevators are always dirty as well , and so dusty. Can you imagine, that we never a trash can in the property?? First day while we were moving to this storage we saw trash on floor all over the place. And i was telling my husband, tenant should be clean and should not through trash on the floor. But day after day i realized thst no trash can in the place, so tenants finds it easier to through things on the floor. I suggest tgey should clean every day, cause i see bunch of employees sitting doing nothing all day. We were dissapointed since we moved to this storage. We used to be in a different storage , so cleannnn, have very nice snd clean smell always. Elevators are super shiny and clean and sll floors as well. I do regret moving to public storage. Maybe if they stsrt cleaning, and putting trash cans at least near the elevators or in the lobby, would be good for them.

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Hank Posner

My experience: I made a reservation online. Within 30 minutes a personable woman named Teresa called me back to to schedule an appointment. When I arrived she was ready to meet me promptly. She gave me a tour of the faciity and my prospective stoage space a 10x 20. She anwered my many questions patiently and she helped me register and sign up professionally. I would like to commend the young woman manager Teresa as being an execellent representative for the Public Storage Company. She is obviously intelligent, professional, patient, and very experienced in her position. Not to mention that while she was assisting me so expeditiously, she was also training a new worker. I could tell she was also a good teacher at the same time and she multi-tasked easily. Thanks so much Teresa !

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D Fan

This location is an Excellent facility. But not the Glassell Park Public Storage. That Glassell Park facility says that theyre climate controlled, but dont believe it! Its so hot and humid inside their main building that I had valuable keepsakes ruined. Its especially hot & humid if you have a unit on their 3rd floor. Like a sauna on hot days. Called the company to correct. Resulted in AC being turned on for a short while. Then off again a few days later. Its even off during these 90-100 degree days were currently having in Los Angeles. Too bad this one location is spoiling the reputation of PS. HOWEVER, THE NEW SAN FERNANDO ROAD FACILITY IS ABSOLUTELY F A N T A S T I C ! Nice people, great facility. Honestly cool Climate Control inside on all floors.

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