US Post Office
| Address: | 2054 S Hacienda Blvd, Hacienda Heights, CA 91745, USA |
| Phone: | +1 626-369-5301 |
| Site: | usps.com |
| Rating: | 2.7 |
| Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed |
Location
Photos 1
Reviews 14
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Tanya Snyder
Seriously terrible customer service. This is the second time Ive had a package stop receiving updates as to its status past its stated expected delivery date. The last time it happened, the package was just sitting there and it was my call that prompted it to be located and shipped to the next destination. The package ended up being much later than when it was needed, so when I saw it happening again this time, I attempted to preempt it by calling as soon as possible. Not only could I absolutely not get through to a live person when I called the main customer support line, but when I tried to resolve it at the local level, the representative refused to even look into it and told me to "trust that the package will arrive on time," even though it is already past the expected delivery time it stated on its online tracking AND the updates as to its whereabouts stopped two days ago. This poor of customer service for such a crucial service is ridiculous. Use a different company for your shipping needs if you want them to actually try to deliver on what you pay for.
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Jay Fernandez
I called because of a package that said it was delivered but never was and was put on hold immediately which I was ok with because i figured theyd be busy. But, then the woman asked for my zip and put me on hold and didnt tell me anything besides hold on, had no idea if they were transferring me or she was looking up something, waited a good amount and hung up. Called again and the woman told me i was on hold to speak to the supervisor and hes very busy, but no one told me why i was on hold in the first place. Iwould have gladly waited knowing why i was on hold for a while. When i spoke to the supervisor he kept telling me my tracking number was wrong and how am i tracking it if he cant find it. Kept asking if it was from Fedex and i kepy saying no. Had to tell him I was on the USPS official site. Then he calls the carrier and says it was "misdelivered" . the mail woman comes back to give me my package and just says "i forgot to hand you this" no apology whatsover. I understand this would be a very busy place but everything seemed extremely unorganized.
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Angel D Rodriguez
Short hours of operation. If you work regular hours, youll never be able to get your packages. Location closes at 5pm and does not open on saturdays. You are not even given an option to have your mail sent to a near by office which has longer hours and opens on saturdays.
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Adri Picaz
I have been going to this post office for the last 4 years and I have never had a problem, even at the rush hour before closing and I am able to get out quickly. The customer service is great, they remember me by my name now :)
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Anonymous User
Bad service. I lost my PO box today. 2 years of business into the toilet. They didnt make an effort to contact or call me, and let someone else steal my business address!
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Communication Cali
The two mail man are nice, and the both Chinese and English speaking lady is nice and helps a lot.
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Vanessa Manalastas
Some lady closed the door on me after I said excuse me..a**hole..I wouldnt even give it 1 star.
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anthony garcia
Rude phone customer service.Couldnt even finish my question with out him answering rudely.
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Chris K
for some reason their number never worked. The customer service was good though.
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Pongamon Zithisakthanakul
Really bad customer service. Specially the supervisor
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Janice Yoon
They have a very nice customer service
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Timmy Huang
Great customer service!
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Eric Lugo
Great customer service
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MysteriousGamez
Good service