FedEx Ship Center

7000 Barranca Pkwy, Irvine, CA 92618, USA

Address:	7000 Barranca Pkwy, Irvine, CA 92618, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	3.8
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–5PM Closed

Location

Photos 36

Reviews 17

Stacy Dart

my replacement cell phone was picked up at 1pm in IN for an overnight delivery and promised to Orange County residential address by 8pm the following day. After waiting at home from 3pm on because the tracker said the package had arrived in L.A., not until 9pm did it say No delivery info at this time. then at 10am it said it was put on a truck out for delivery at 8:30 am today. it is now 11:30am and still no package but guess what? The tracker says it will be delivered BY 8PM TONIGHT! One would think they are smart enough to understand that a customer who orders a shipment to be overnighted needs it ASAP, even if it is late. Did FedEx just say to themselves, "F it, the customer will just ask for a refund anyways so why bother delivering a late package to a residence, who we dont know has been waiting at home for 20 hours but instead will assume no one will be home until after 5pm, so we will wait until 8pm to deliver it the following day." Idiots! Why do they not deliver the late packages first?! In this case, It is my replacement cell phone so I am stuck at home for up to 9 MORE HOURS TODAY, without the ability to call and yell, er complain to a live human.

Dallyg G

I agree with some of the comments that have already been stated. My 1st time at this facility. Thank God there are other options. What a lazy group of people. I walked in and was by the woman behind the counter asked if I needed help with my package. I said that would be great and handed her my package. The woman then asked if I had any paper work, and I said I only had our account number. She pointed me to the rows of papers behind me and said I needed to decide how I wanted it shipped and to fill out all of the paper work. I was the only person in the office, but she found a way to put me off. As I filled out the paper work a few others came in and she told everyone of them that she would be right with them. Basically, she was close to getting off work and didnt want to take care of anyone in the time she had left. She kept calling someone from the back to come help her up front. She didnt help anyone in the time I was there, and finally left the room as another incompetent person took my package.

Denise Macon

Describe your experience at FedEx Ship Center. Ive been using the FedEx for nearly 10 years now and love it/them. The ship center at 7000 Barranca Pkwy, Irvine, CA 92618 is the main location I frequent. The customer service and staff is great, very professional and friendly. I’ve only have had one issue with a shipment getting miss routed. However, it was tracked down and returned to me and I was given the option to send it out again at no cost – no hassle. Having worked in Transportation & Logistics on the freight side for years I understand how the system should work and I can tell you Fed-Ex does a great job~!

laxstud111

DO NOT SHIP WITH FEDEX!!! So Ive had a package that i ordered last Thursday just sitting around for 2 days now at this location just not doing anything. I ordered 2 day shipping and its now been 5. I live 15 mins away from this place and they say i cant pick it up because I made some bullshit "commitment" to get it on the day its scheduled to be dropped off and so far it has not arrived STILL. I call to get some kind of answer and no one in this building could help me. I will 1000% be using UPS from now on because Fedex is TRASH!!!

lee grissette

very poor company. the worst i have dealt with. i have been fighting with them back and forth about my package being delivered to my address. the address provided was not incorrect. i looked on the order i placed for shipment and it was not incorrect. when i called them to see if i can get my package sent back to my location for delivery they denied my request and told me i would have to go and pick it up myself from the shipping center in five hours. what a bunch of bullshit

Nina Afrasiabi

Very friendly staff, they care about your package and your issues with them...we use fedex daily at our office and sometimes problems do arise with deliveries, etc. this location is the closest to our office and they truly do go out of their way to help you solve the problem. Shelley Maddox, Kim, and all the other staff members are lovely to work with! thank you guys for making our lives easier!

JangWon Lee

Lazy staff. Called fedex call center to schedule a pickup an item that had already arrived at the facility. The staff at the location however said the item will be loaded on to the truck the following day and would not dig it up. When it came down to it, she didnt want to look for the package herself and couldnt think of a decent excuse. My company will be using the Brown Trucks from now on.

Anonymous User

Aviod this facility. The clerk behind the counter made a mistake in marking the correct delivery option on the package even though I had clearly told him several times. Later when I complained, he came up with a bunch of lies and his manager sided with him and they blamed me for not checking the clerks work. They didnt make any attempt to solve the problem, or refund the fee.

Carlos Chavez

I called just to get a simple question answered and a man named Marvin at this Irvine facility answered a customer service representive and didnt even answer the minute I was done asking my questions he decided to just hang up the phone. That was very unprofessional and annoying I was being very polite.

Amanda Jahanvash

For overnight shipping go straight to Fed Ex. The people are courteous and helpful. Take your packages here to ship - the deadlines are later than if you go to a Fed Ex Kinkos or somewhere else. This is very helpful for me. Thanks for the great service. It was not cheap but you get what you pay for

David Schaffner

One particular lady that works there is very rude and everyone else has said the same when having to deal with the short haired lady. Not sure what her problem is?? Those that read this will know what Im talking about. Other staff members are just the opposite and very professional.

Tonia Shump

Easy to park and get in/out! I think because most people dont know about this location. Friendly and professional staff that are quick to help. Sometimes I prefer going here just because the service is better than other mail carriers.

Roxanne Szal

Kim today was so helpful! Great employees, totally helpful and friendly. I never felt like a bother and they were so informed and knowledgeable, especially Kim.

Maria Kala

Ive only come here to pick up packages that could not be delivered. The place is small and pace is limited at the front desk but the staff has been friendly.

Bryon Sommers

They were quick and competent. But I was just picking up a package, so not a complex data point to use for a review.

Eric Beane

The service rep at this location tried to charge me 200 (Two Hundred) dollars to ship an envelope. Hell no.

James Haupt

Take your letter or package straight to the source. Staff here are prompt and courteous.