Les Schwab Tire Center

2650 Las Positas Rd, Livermore, CA 94551, USA

Address:	2650 Las Positas Rd, Livermore, CA 94551, USA
Phone:	+1 925-245-9995
Site:	lesschwab.com
Rating:	4.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 40

Reviews 8

Kirsten Hiett

Out of all the car service places Ive ever been, this Les Schwab has the WORST customer service Ive ever seen. I got a flat tire and had to choose between a AAA approved facility (which was closed at 5:30pm), so at 5:40pm I called and ask if they would place my brand new tire on my rim & that I DID NOT have a donut wheel. When I got there, Cody C greeted me and I told him I called ahead of time and the girl on the phone said they would mount my tire and no cost. I said I didnt want to have the price changed on me, and he said that it would be $30 (for the wheel spin). When I asked if they priced matched Big O Tires ($17.50), he said that they do not price match. He charged me for the mounting ($20) and wheel spin balance ($15). If the girl on the phone never told me it would be $35, I would have never wasted my AAA tow to their facility in the rain. Before I walked out to tell my friend that I was upset, I talked to the girl who I had spoken to about the charges. Her first honest response was asking if he charged me for the mount, and was SURPRISED he did. After I walked out to talk to my friend saying that I was going to leave this bad yelp, and he was upset that he went in to help me get a partial refund. Cody C kept telling me that just because a miscommunication was made on their part, that they still needed to get paid and that $35 was TOTALLY worth a tire being mounted on my wheel. He made me feel WORSE & WORSE as the conversation carried on.. Then he asked with a sarcastic tone, what do you think would be fair? How much do you think you should get back (might I add, this was in front of 3 other co-workers sitting around making judgmental faces)? I havent been this upset in a long time, and it takes a lot for me to speak up and finally tell someone when they are totally in the wrong.. In this case it was TERRIBLE attitude & service as well as a cost I should have never incurred or been offered a refund from the start. I would NOT recommend this tire center to anyone!

Anonymous User

No matter how many cars they are working on, I always am in and out of there in less than 30 minutes. They are thorough, courteous, and if there is a deal they will go out of their way to make sure that you know that you can get something better at a lower price that day. They have checked my brakes for free when I was positive that I needed new brakes when in fact all they needed was the dust blown off. I had gone in to have new brakes put in on either the front or back, I dont recall which. I went in a couple months later saying that there was something wrong with them because they were behaving the same again. I told them that I had just had them installed, they asked if it was the front or rear... I was pretty sure it was the rear. Turns out it was the front, and they replaced the front for FREE. I have never gone to an auto shop that puts the belief of "the customer is always right" into practice! I always feel safe when I drive away from Les Schwab because they have always been highly reliable, and being a female its nice to go somewhere that they dont try to rip you off.

Kevin M. Williams

Im reviewing my experience...I came in around 845am and I am told i will be helped in 15 minutes tops. All I needed was one used tire. It took them 3 hours. Literally. Once i finally took off and was about 20 minutes or so down the freeway I get a call saying that they put some customers bag in my trunk. No so bad, I know accidents happen. I turn around to meet them halfway... (even though I was super late to begin with) I gave the employee all the bags that I THOUGHT were theirs and I accidentally gave away my friends bag ( its his car) I really would have appreciated a call letting me know that they knew id made a mistake and made an effort to fix it (like their other customer) but I havent received anything yet.... still waiting.

Anonymous User

DONT GO HERE!!! I got my break pads and calipers replaced here ~ 2 years ago. About 6 months ago, I was getting odd sounds from my breaks that were serviced. Apparently one of the caliper bolts fell out...which should never happen. Had more break issues and just took it back in. BOTH calipers are leaking fluid..which should never happen with "new" calipers. Combined effect caused uneven rotor wear which resulted in breaking jitter through the steering. Need new rotors as well. ...which should have never happened! The car is 11 years old and only has 49k miles. You can see how hard and agressive my driving is :/ Les Schwab are a discount up front but with long term failure and expenses.

Jeff Bueno

Les Schwab is a large company with a small company feel and great customer service. We have had 5 of our vehicles fitted for tires and 3 for wheels as well. Each time it is a good experience. It is impressive to see someone from the work area run to answer the phone if the office staff are with other customers. The only reason for 4 stars instead of 5 is we were given the hard sell to redo our shocks the last time our vehicle was in for tires. The shocks were fine, so we declined and the issue was dropped. That one bad experience made us a little uncomfortable, but the many positive experiences outweigh that one negative. I would recommend Les Schwab Tire Center highly.

Dave Howe

Passing through as I already had tires purchased from these folks (LS)and headed to the Airport (LIV) and noticed tire light came on. Stopped in, not only did they inflate for free on underinflated but they went ahead and rotated all four- NO CHARGE! Pays being a LS Tire Customer already. Mike and Jason are no longer here but Tom and Cody and there gang(team) took care of business and I was out on the road within 20. I did NOT forget the free Popcorn nor the Hot Tea either, yay. Out in the sticks, but thats where theyre needed. Outer areas demographically since home base is Oregon Trail.

Jacob Gibb

Dropped my truck off for an alignment, and planned on leaving it all day (I had no appointment). The girl at the front indicated their alignment schedule was full today, but theyd do their best to get it in. It was done by noon. I was having it aligned as Id replaced the front suspension, but I knew my adjustment cams might be rusted in place - they made a note to go easy on the cams, and the tech called me to let me know one came free and the other was stuck, but he was able to align it within spec while not having to hamburger up the stuck cam. Great service.

Stephen Nault

Full service tire shop. Our familys replacement window company has had our trucks serviced here since they came to northern California. The staff in Livermore stood shoulder to shoulder with our business, offering us a credit account simply based on how long we had been in business, in the dark days of the Great Recession. Today business is rocking and I just had a blowout on one of my rear dually on a medium duty box truck on Vasco road ..... 30 minutes later here the are .... thanks for the prompt and professional service.