U-Haul Moving & Storage of Livermore

3429 Gardella Plaza, Livermore, CA 94550, USA

Address:	3429 Gardella Plaza, Livermore, CA 94550, USA
Phone:	+1 925-455-1100
Site:	uhaul.com
Rating:	4.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 17

Nadine Baughman

I was not particularly happy with the service of this location, or U-Haul in general. I reserved a truck online at the Gardella location, one that came complete with a guarantee that my truck would be there, or I would receive $50 off a different truck. I drove 3 hours to pick up the truck, only to be advised that my truck was now at a location on First Street across town. Upon arrival at the U-Haul across town (a U-Haul/gas station combo) I was advised by the gas station clerk that the U-Haul part of the facility was not open for business that day (Black Friday). I called the Gardella store back, who said they would give me an 800 number so that I could speak to someone who could better find me a truck. I also got two other phone numbers, as the lady was not sure which was the correct one. I finally get ahold of someone at the 800 number, and the lady argues with me, stating that the website says the U-Haul at First Street is open. I advised her that I am not calling for funsies, and promised her it was NOT open. She told me I could head back across town, to a THIRD LOCATION, to pick up a truck. She then offered me a $50 guarantee that the truck would be there. I advised her that I had already had such guarantee, and had now been to two locations (and am going to my third) and no truck, so what good does such guarantee do me? She offered no explanation and just kept repeating that she was giving me the guarantee. At this point I should have already gotten $100 off my reservation based solely on their inability to provide me with the truck I reserved. I finally get to the third location off Portola, also a gas station/U-Haul combo, where there is one clerk and 20 people in line for convenience store assistance. It took me 45 minutes to rent the truck because she kept assisting other customers that kept coming in (after us), instead of finishing our checkout which all in all shouldve only taken 10 minutes. I finally had to ask her to finish checking us out instead of helping the constant flow of other customers coming in after us. 45 minutes of patience is more than enough in my opinion. Aside from the ridiculous customer service from U-Haul, the truck worked perfectly for what we needed. I was able to fit all my stuff, the truck ran great. The prices, however, were just as ridiculous as the customer service (almost $400 to rent a truck for the day one way to Santa Rosa - not even 90 miles - and not including gas obviously). Their inability to uphold their own truck reservation guarantee was just as deplorable. I will definitely not be using U-Haul in the future.

Mark McAdam

Thank you Charlotte !!! ( you saved the day ) I am moving all alone, across town, with no help, its been 100 degrees outside, I needed the truck for a few days. Tried to book three days online, no help. I was ready to book a truck with the competition. So I called to try to book direct, ( I didnt realize at this point I was talking to the Uhaul call center ) they said three days - no way buddy. They told me you can rent three different trucks for 24 hours each and return them each day and get a new one... W T F really ? No ! Just no, bad call center. A little later I got a call from Charlotte, she works at the place on Gardella, not the call center, she smoothed everything out, reserved me the truck I needed to move, saved the day for me. I didnt realize calling the number I saw on Google Maps sent me to a call center. Call the place direct if you can or go in and talk with Charlotte - ... do not deal with the call center. I would have rented with another company and paid more money just so I didnt need to return trucks so often. It didnt make sense to me

Karthik Nagaraj

Agreed U-Haul is good self move alternative to expensive movers but it is still very very expensive. They advertise as low cost 19.95$ per day but read the fine print: Even if the rental is for a few hours they charge the full days rate. Not prorated. They charge $1.29 per mile and weekend rate are more expensive than week days. They charge for fuel. All in all a simple rental of a 19.95$ truck for 20 miles moving for a few hours ends up roughly about 90$ in total. They dont give dollys out with the rental - they are extra. $7 to $10 per day depending on the size of the dolly. Also they advertise their ramp is convenient but you need super human strength to lift it up and lock it and then lift it back up and put it down to close the ramp. Im not impressed with U-Haul and their business practices.

Top 10 Farsi

Most U-Hauls I have been to usually have bad customer service, but this location was different. As far as renting a unit goes everything was ok and no problem, but what I liked more is I needed some straps for our car trailer and the lady working there was actually very helpful and knew exactly what I was looking for. Good experience overall.

Ryan George

I filled a propane tank here last Saturday. An attendant came out to fill my tank quickly and it took just a few minutes to fill the tank. Best part of all was that I was able to pay outside at the propane pump. I saved a ton of money filling my tank versus doing the propane cylinder exchange. I will be back!

Chad Belena

What can I say its a uhaul. You can get your propane, trailer hitch, bike hitch, storage unit and whatever trucks they have are the trucks they have. Ive never had a bad experience here.

Prevost 9633

I only chose this place due to proximity of my house. I would really choose somewhere else. If you want an ok storage unit this is your place.

Steve Bakos

Charlotte is awesome! Stayed past closing to help me out. Extremely friendly and helpful staff. Definitely recommend!

Jesse James

Manager help with are truck and trailer very knowledgeable would recommend this place if going to a uhaul in the area .

Robert Harshman

Rental of storage, moving trucks, trailers & supplies. The first place I go to get a trailer hitch and wiring installed.

Milan Nephi

Cool place huge inventory Returned equipment 3 hours late and they werent worried about it. Thank you

Julie Shockwa

Safe place to store items. Staff members are very helpful and friendly.