United States Postal Service

Reviews 8

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Rudy Magana

Hi folks, I normally do not write review whether the service is good or bad but I the service at Monrovia Post office was poor enough for me to write one. I get two days off a week and I decided to visit the post office on one of them. I lost my passport and I require a new one in order to travel. I am not sure why thi particular Post office offers this service if they do NOT like to do it. I went in The Monrovia Post office as soon as I walked in I saw a sign stating passport service. So I waited in front of the desk where you are supposed to. 15-min passed by I am still waiting keep in mind there is staff people looking at me knowing what I am there for every 40 sec they look at me and still no one helps me. Another 15- pass and I am still waiting. I am well aware that they close the passport service at 3pm the time was now 2:30pm ( Thursday Jan 10 2013). I felt as if they were waiting for 3pm in order for them to help me and if so were they planning to simply say " the time is now 3pm passport service is closed?" After the long wait I decided to leave and visit a different post office in Duarte CA. I arrived at 2:45pm and they manage to get me in and out with in 15 minutes (yes, I had all paperwork ready to go). Long story short, Do not visit the Monrovia Post office for passport service, unless you have multiple hours to spare. I was very disappointed especially since they are my local office. Staff are lazy and do not care about customer service.

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Anonymous User

My wife and I and our three young children waited for 20 minutes at the passport counter while one customer who was already at the counter when we came in was served. We were unaware we were to bring front and back photo copies of our drivers licenses. The postal clerk recommended we go to UPS and get copies made and come back. She made no offer to make copies. When I started to complain the clerk spun around before I could finish my 2nd sentence, and yelled for the manager "Some body wana complain!" The manager seemed stressed when he came out, and listened to my complaint. He simply replied that "It is not their policy. " The employees made it clear they could not care less about the inconvenience. I suspect this is a regular occurrence. The 2 men in line behind us were sent away for the same reason. The post office charges 25 dollars to handle each passport application. I would have been more than willing to pay the extra cost of a couple of copies. I did agree with the manager that " customer service " was not their policy. I will never go back there. The body language, tone and lightning quick dismissal of my complaint was surprising. Oh I forgot to mention they were not even busy. There were about 3 other customers in the whole place when I walked out.

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Adam Trujillo

im not really one to write reviews but i kinda had it with this place; lazy, rude on the phone and arent really interested in helping anyone; i called them about 4 days ago because i had a tracking number that i thought was wrong, i threw my receipt out so i couldnt compare, after almost a week of inactivity i called the post office to see if they might have my transaction on record and give me the tracking number to compare to what i had, well the lady on the phone didnt even let me finish talking and cut me off half way and told me "im sorry sir we cant do that" then i asked he if she could take down the address it was going to thinking maybe its sitting in the back somewhere and they could notify me if they found it. It was a struggle to even get this woman to do that. The worst part is i shipped it from that post office using their packing and their inflated rate and its been over a week and a half now and still no delivery yet. Please do yourself a favor and go to another post office, they will lose your stuff.

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Brian U

I wondered about the poor ratings since I have lived in Monrovia for 15 years and always had friendly, helpful service, but I think today I met the cause of the poor ratings. I had the misfortune of being "assisted" by C. Butler, and she came across abrubt and incompetent. At one point she claimed the tracking number I brought was not one the post office uses until I informed her that I had already called their office and confirmed my package was there, at which point she consigned herself to actually look for it (and found it). I still saw some of the same friendly help there, so I think it depends on who you get, but obviously management is failing to ensure all care about good customer service. I would give the office a 5 star, but subtracted 1 for her (it should have been more) but I feel sorry for the long time employees in the front who have been nice over the years.

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Mike Jones

Ive had great service a few times; but the last time was simply ridiculous. I was shipping toys and clothes to my nephews birthday. I grabbed a large box and took it home. I packed everything inside the box and added a pair of socks to the top before taping it up. The socks caused a slight bulge in the package under the taped portion....by slight I mean about 1mm of bulge. The lady at the front said that Id have to pay more for the oversize package....about 10 bucks more...I laughed and walked out. I went to Sierra Madre Post Office and they were friendly and gladly took the package...untouched. I live on N. Ivy Ave....I will not be back. I will go to the post office in Sierra Madre when I pick my daughter up from school. Bunch of lazy workers, I think they have contests of how many people they can leave dissatisfied and pissed off.

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Hank Dock

I just want to open a pobox. Robin was so angry and said I have to print the from from the internet. I got scared. I couldnt understand why she is mean to me. I tried to show her the paper from my phone to make sure if it is correct. But she didnt want to see anything. She just told me to print it. After I come back, Fathi told me I printed the wrong form. OmG. I dont want to go back home again. Fathi was nice to help me open a new PO box again. And I tried to get a refund from the website. But I still wish I didnt have to need spent so much time to do this easy thing.

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Elly Lopez

Bad customer service! like if the lady was in a bad mood. She gave me information that I didnt ask, she told me my mail was not guarantee out of the county. That they can do anything they want with my mail once is out of the county. Okay thanks for the info. Just what I wanted to know.

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Active Diary

Although many say bad things about this place Ive never had anything like that the workers probably get agitated with people not being ready or having their things prepared. Ive always gone in waiting no longer than 10 mins if theres a line and finished right away.

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