Timmons Auto & Truck Repair

2855 Contra Costa Blvd, Pleasant Hill, CA 94523, USA

Address:	2855 Contra Costa Blvd, Pleasant Hill, CA 94523, USA
Phone:	+1 925-938-9665
Site:	timmonsrepair.com
Rating:	3.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 4

Reviews 5

Betsy Fessler

Not wanting to write this at all. Completely wish things had been handled completely different. Hate the time this is taking to try to resolve. We brought our motorhome to Timmons per the request of a potential buyer. They wanted it evaluated by a mechanic. An appointment was made, and we were requested to have it there by 9 a.m. Despite the fact that we were coming from the south bay, my husband had it there by 8:30. I arrived by 10 a.m. to pick him up, and our RV still had not been taken back for its inspection. So we went for breakfast and some shopping. 4 more hours went by, and my husband was starting to go crazy (the shop said they would try to have it done by noon). So at 2 p.m., my husband called, and the shop told us the evaluation was finished. It was finished, but they never called us to pick it up. Huh. We came to pick it up, and Dave had to ask my husband how to operate our leveling jacks. The e-brake was not on, which is required to operate them. There is a reminder pre-printed on the switch panel. An RV mechanic should have knowledge of that. Timmons also raised a concern to the buyer (not us) about the headers. Our coach has a Banks Power kit. We assume he was questioning whether or not they were legal. Not only is it smog legal, it was installed in California by Camping World, and the most recent smog inspection was 3 months ago. The smog report was in a folder we left in the coach next to the drivers seat. And if that wasnt convenient, it could have be verified by quickly looking online, calling Banks Power, looking at the manuals that were in the RV, or even asking us before raising unnecessary concern with the customer. I was watching when our coach was being delivered to the front. It was time to drive home. I noticed that the turn out of their lot was very tight, and the right rear of our coach was extremely close to the adjoining building. However, I thought nothing about it, until the next morning. The next morning, my husband walked outside to notice that the right rear corner of our coach had been dented and scraped. My husband called the service adviser and left a message. The service adviser didnt call back. The owner Dave called back, and my husband explained what he had found. The owner questioned it, which we found insulting. We had repaired minor damage in that corner prior, and it was flawless prior to taking it to Timmons. Dave then seemed to speak as if he already knew that the damage was there. If that is the case, they werent going to say anything, and hoped that we wouldnt find it. Not very honest. Dave asked for photos of the damage, which we emailed. We were never called back. So we called to verify Davee email address. The lady answering (Daves wife?) was rude, assuming we were solicitors. She didnt want to give Daves correct email address. After finally agreeing to give it, we re-sent the photos, and still didnt hear back. So two days later, my husband called in the morning and left Dave a voicemail. Still no call back. We, until recently, owned a substantial body shop in the south bay. We dealt with the occasional difficult customer with false accusations of damage. We always had 4 corner pics of the car, and could usually prove the customer wrong. If we couldnt, we fixed it. It was the right thing to do. We always wanted our customers to be happy. We always wanted to prevent those damaging bad reviews. I have friends in Concord who are regular customers, and bring their RVs to Timmons. Upon hearing of our experiences, they are very surprised to hear about the level of customer service that we received while we were at Timmons. They have asked us to keep them updated on how the issue with the body damage is resolved. I am sorry to say that so far I have no good news for them. We are left with an RV that is now worth less than when we brought it to Timmons. Also, we have not heard back from the potential buyer, partially due to concerns that were raised based on seeming lack of knowledge about RVs.

Mark Middlekauff

Had work done on my motorhome and work on our cars and find excellent work done and friendly people to fix work needed for our fleet of autos. I would trust then, and recommend them. Thanks, Timmons. Mark Middlekauff

Christine Martinez

Nothing but praise for your companys work ethic, honesty and integrity. Everyone in our company who dealt with your shop had nothing but praise for you. Well be back and will recommend you to others. Thank you!

Kirk Erickson

Dave was easy to deal with and very responsive. Will definitely do business with again! Thanks

steve phillips

Very knowledgeable and helpful for RV and truck repair