U-Haul Moving & Storage of Citrus Heights
| Address: | 5220 Auburn Blvd, Sacramento, CA 95841, USA |
| Phone: | +1 916-348-1344 |
| Site: | uhaul.com |
| Rating: | 3.3 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 28
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Jenn Correa
I Used it for the free month free storage. Units were on the 2d floor. The elevator broke down with my things inside of it. It was raining so power served. But it took 20 minutes to get someone to turn it back on. Tried to call repeatedly for no one to answer so had to walk in the rain to get someone from inside. Returned 2 months later to retrieve my belongings and lucky us... the elevator was broken so we had to carry everything down 2 flights of stairs!! Was told with a big smile it was going to be a week or two before it was fixed. While bringing my belongings down the stairs the elevator had gotten fixed... but.... they had to take pics and send them to corporate before it could be used. Will never ever use uhaul or there storage ever again!!!
BU
Butter Ball
Other posters are correct and this place is always understaffed. However Ive never had a rude experience Ive always been treated courteously. The one thing that really bring a step my review down to just two stars is that the storage place is only open until 5 p.m. on Sundays and the other days of the week arent much better. The gate hours are completely outside of the norm of other storage places and if you want to be able to get to your stuff outside of those very limited hours you have to pay extra. At other stores places the gates are open for later and you dont have to pay extra to get to your stuff. So these hours are b******* and I wish I had not stored my things at this place.
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Michael Hutchison II
I needed a truck to move and waited to the last minute to get it. Jeffery got me into a truck in about 5 minutes. I had rented a dolly but didnt think it was safe so I didnt use it. Upon returning I informed Jeffery about the dolly strap and he refunded the charge for it. I didnt expect a refund and was pleasantly surprised. I was even returning the truck about 6 hours later than I said I would. Anyway, had a bad night and they made it a a bit better.
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Sue Bowers
Rented a truck for my daughter on Saturday, 6/17. Extremely fast service in getting us on the road - even while rep was training a new rep! Clean equipment. Return process was just as quick and easy as the checkout. Was also very happy that the radio was already tuned to my favorite station - KLOVE! Bonus points! I will definitely recommend to friends and others for their moving needs and will return myself when the time comes!
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Brad Shaw
Worst customer service ever. I reserved a truck and it wasnt there. Then they tried to put me in a smaller truck that would have required more trips and didnt compensate for the extra miles that I would have to put on it. I went to a competitor who hooked me up without a reservation. I will never use u haul again.
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Kayre Axe
Only one guy at the counter, line of about 10 people and the guy wasnt even nice enough to take people in the order they arrived. He let some guy in a Budget truck who must have been a friend of his go first. Bad customer service.
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matt sweet
Process could not have been any easier. I reserved a trailer and checked in online. In total I probably spent less than 20 minutes at the facility including hooking up, checking lights, and dropping off. Great experience.
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ann snow
We reserved for 2 days over the 800 number. Came to pick-up said we could only have the trailer until 10am the next am?! Not even 24hrs. Had to go to another location to get another trailer for 2 days.
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Emanuel Bandrabur
Reserved a 26 truck two days before move. Day of move they told me no trucks are available not even a 10 one. Left there disappointed. Will not do business with u-haul anymore.
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George Mihal
These guys have everything you need to move. Best Sig of all I use a lot of packing tape in my business and these guys have the best price. Theyre busy but its worth the wait.
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Jeevanjot Singh
Best customer service and very friendly staff. They are not like others just out there to make money, but they helped me save money and get most of work done.
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Paige Williams
Been trying for 2 hours to get ahold of them everytime i get through i say hello and get hung up on. Very very unproffesional in my books.
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Ruthi Wolfson
Jamil installed a hitch to the back of our car in about an hour. Very courteous service.
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Cynthia Freshwater
I get my propane tanks filled here. Always friendly, professional service.
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Eric Heon
Suck way to much to use for moving a long distance,they say cheap not!!!!!
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Charles Sherwood
Very professional service and great customer service.
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En Comonicacion con Alberto maria
Esta bien
YO
Yolanda Santiago
The worst u haul , no heart, never will go there !!!
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Brandon Wilkinson
The staff here is always friendly and knowledgeable
MI
Michael P
Good standard Uhaul rental place. Had no problems
OZ
Ozzie Chavez
Rude disorganized short staffed unprofessional
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Dima Pirog
Okay. The customer service was not great.
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Phillip Stalnaker
Check your bill. We were over charged.
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Victor Presinal
Friendly service by the staff.
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nick sobonya
No no they always mess up
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Reeve Mohat
U hall, i hall, we hall
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Sean Mitchell
Polite and cool staff.
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Kristofer Walker
Useless.