Toyota of San Bernardino

Reviews 3

DE

Debbie Genz

I have purchased four vehicles from Toyota of San Bernardino. Two vehicles were new and two were certified used. I have used them as my primary location for services. I guess I thought of the dealership as my go to dealer. My loyalty spanned almost 20 years. Recently I made an attempt to get a replacement vehicle because my 2010 Prius had some severe issues. I had driven it into the service department on Saturday at the end of the day. Monday I was informed that there were significant issues and it would require a substantial amount of work and likely coast as much as the car was worth. So I took the day off on Tuesday to work on getting my transportation needs worked out. At 9:37 I sent a text to a sales person, one who was recommended by two people. So he and I chatted back and forth through the day. I mentioned that my vehicle was there I wanted to replace it. He said they would give me 1500 in trade. (Mind you the KBB lowest trade in value was $3,000) At some point in the day, he asked the manager if they could give me $2,000 instead. That was helpful. I was still upside down and some of that would need to be rolled into the lease. I was told that though my budget really afforded me $280 a month for a payment, the best lease they could do was $355. They tried to increase the price because of an add on... then let that go when I went to leave. I didnt want any surprises. I was clear about that. Once I was there, I completed the test drive. I completed the credit page. Then came the big surprise, "Oh, your Prius (which had been in the service department, all day, has a significant problem. You will need to..." I didnt even care by then. It had been 10 hours and 45 minutes. I had been at the dealer since 4:30, mostly sitting in the big room watching the manager man sitting at the desk... But at about 7:30 the manager man gets up and tells me my Prius is a bigger issue than he thought. So in a full day, no one was able to communicate and be clear? I was very straight forward. I made a fairly significant concession in paying an extra $75. I had also increased my down payment by $1,000. Frankly I thought that we had pretty much inked the deal before I even got there to sign paperwork. I realize that a lot of people are willing to spend hours in a car place to buy a car. I was clear that I did not even want to spend one minute more than was absolutely necessary. So despite being very clear, taking the day off, investing my time, having my credit pulled, and going over my initially stated price, it was not possible for anyone to check to see that the quote for my car was accurate. I get it that companies must make money. I just do not get why if you are honest with them, why do they take so long, and end up not being accurate with numbers. What an utter waste of time. My credit had either already been pulled, or worse was pulled after that. At this point, I wouldnt buy even a hot dog from this dealership. I had always given them high praise and good reviews! No longer! I looked at nearby dealerships and their prices were better by $200-$5,000.(No exaggeration!) This is going on Google, Yelp and anywhere else I can find to stick it! Thanks for your help Toyota of San Bernardino!

RO

Robert

Purchased a car there a few months ago. Of course the purchasing process takes all day! Be prepared to take a day off from work if you plan on doing this during a work day, and pack some food (might as well make a picnic out of the experience). Also purchased a maintenance plan, oil changes etc... I was told that I could take the plan to any Toyota dealer and it would be honored, LIE! I have to drive all the way out to the dealer where the plan was purchased, so if you move far, guess what, youd better be good at adding cause you can easily go over the recommended oil change interval. Now, for the maintenance service: it takes one and a half hours to perform an oil change! Why!? Can the mechanics not drain the oil, go work on another car and periodically check that the oil has finished draining? I believe that is called multitasking, I do it all the time! Seems like its a FIFO system, then whats the point of forcing customers to make appointments? I am not happy with the service. I understand they may have a high volume of cars they are working on, but, do they not have a floor jack and a set of jack stands (maybe a creeper for mechanic comfort) to do a simple oil change that should take at most thirty minutes. I feel like I wasted money purchasing the maintenance contract as I could have done the oil changes myself at home and not have to spend all that time at the dealer. Yes they have a shuttle, but they will only take you so far; I highly doubt that they would be willing to take me back to my house in the mountains then come get me once the car was finished the next morning. I will not be purchasing another vehicle from any dealer again, you other dealers can thank these dip-sticks for that. Maybe if I was not lied to in the beginning Toyota of SBD would have actually gotten three stars.... MAYBE! Sucks for me that I have to return to this establishment so I can have the feeling that I didnt waste money on the maintenance contract. Oh, and those that gave this place five stars, you KNOW they work or worked here and gave a FALSE review to up their rating. That should tell you just how much of a lie this place is and you should take your business and money else where!

GO

Google User

Hi, I write reviews when the service was below standard, or exceptional because good standard service to me is what service is all about. If you are in service, do it or get out of service. Typically, I buy my vehicles from Riverside auto mall. The why is because its in and out, I come in ask for what I am looking for and I am out, satisfied and it does not take all day. I went to SB Toyota. First of all, the service is horrid on all levels, and I am talking specifically from reception to service and I purchased a vehicle. Some small things I noticed. Service asked me if my car was current on the payment. That was rude, but tells me if it were not that your car can and will be repossessed there if and when you are behind. Which for me is sad to know with these types of malfunctioning cars. Also, the prices are even higher than regular dealer prices. Then to top it off, the sales rep talked down about the Riverside location telling me they always misquote and make mistakes, but his quote was higher and misleading. I found that very odd. I had a prior contract, and was only switching from lease to own, and they still jacked the price up higher than what I brought them to read on the original contract. I was unsatisfied and I feel taken advantage of as a woman and also because the sales person was my same nationality. I wish I had gone to someone else. Go to Honda, better cars, cheaper prices. Good Luck!!!

Other organizations