Mission Car Wash

1601 San Fernando Rd, San Fernando, CA 91340, USA

Address:	1601 San Fernando Rd, San Fernando, CA 91340, USA
Phone:	+1 818-361-8808
Site:	sparklingimage.com
Rating:	3.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM

Location

Photos 76

Reviews 7

Amber Poole

Scratched window!! I had an unfortunate experience with this car wash group this morning. I went for a car wash because my windshield wipers dont have the rubber on the blade. I specifically told them NOT TO USE the windshields for that reason. Now, I dont know if that information was relayed to the other men outside (there were about 5), but upon driving I started to notice specks and white looking smears--at first I thought it was just because it was not cleaned properly, but upon gazing closer, I realized that they were indeed scratches and little specs of glass were falling. Now, I understand things happen, and perhaps it was an accident, but the manager very defensively straight out said, "theres nothing we can do..." Ummmmm very rude and highly unprofessional. There are more things I can critique him on, but perhaps that would be unprofessional of me as well. Feedback however, should never be taken and responded with a, "theres nothing we can do". Not even an apology was inserted in the repetitious words the manager was using. I asked my boyfriend, who comes here religiously, if hes ever noticed workers using windshields to clean the windows and his reply was yes, they have used them in the past. SO now Im very upset at and distrusting of them because I strongly suspect this was done as a result of taking it to people that I specifically instructed and unfortunately trusted them. Once again, I specifically made it clear not to use them but I dont know if this was said to the rest of the "team". In addition, they tried to tell me that perhaps the automatic windshield wipers went off. My model year is a 2009 and I have it set on manual (the right side of the flickering switch not the left switch where automatic lights are).....that was the second strike because that was their attempt to present their alternative cause to the problem. As a behavior analyst, I see this as poor communication and a lack of set contingencies on their workers (this reflects the manager, not the workers). This wasnt my first time being dissatisfied with their services, but this truly is a big disturbance, as evidence of this post. I hope to get in touch with their superior to talk about the manager and his response. Nonetheless, I hope they change for the better.

Jose Rangel

Beware: if theyre unhappy with you voicing a complaint the MANAGER MICHAEL will ask you to leave and threaten to call the police on you. I took my truck to be washed and they damaged the Fathers Day gift I had just purchased and left inside the truck. When I noticed it and went back to complain the following day Michael the manager was dismissive about what had happened. I explained that I had just purchased the gift and it was perfectly fine before visiting the car wash, and upon leaving I left the gift in my truck and didnt touch it again until the following day. Michael swore up and down that it couldnt have been any of the employees there, that they dont have malicious intentions. I understand accidents happen. None the less, GOOD CUSTOMER SERVICE would have been to replace what was damaged or at the very least refund the cost of my car wash. Neither option ever came up or out of his mouth. Instead I was asked to leave because I wasnt settling for his answers or Id have the police called on me. This car wash has been going downhill for years. Officially done with this place.

Anonymous User

I have been going to Mission Carwash for many years to service several vehicles. The services I have used have been oil changes and car washes. I have overall been very satisfied with the professional work, however, recently this location went under new management and it now sucks. I brought my vehicle there for my regular oil change and was told about the recent management swap and that I would need to complete a new form because all the data that was in the computer is no longer available. Thats one thing; then they did not have the replacement air filters; then they did not unscrew my OnStar antennae therefore it came out of the carwash bent. I asked to speak with the manager and he said it was not their responsibility to unscrew that device. That sent me over the edge. I have been bringing that vehicle to the same carwash for five years and NEVER has this happened or have I been treated like it did not matter. Therefore, I suggest that due to new management, old clients should seek other places to go.

adolfo paz

I was a very loyal and happy customer here at Mission Car Wash for years. This morning I took my car to get a car wash it was about $20 when I was called that my car was ready I got into my car and I noticed that the dash was not clean I asked the guy for a towel so I could do it myself the manager notice that I was cleaning it myself and asked if there was a problem I responded with no problem they just forgot to clean the dash. His response to me was that the $20 car wash that I had gotten doesnt include Dash cleaning and that for another $10.99 they can shampoo my Dash. I told the manager that I have been going there for years and they have always wipe down my Dash I did not like his respond as a customer his job as a manager is to keep me happy and the way he handled the situation was completely wrong Im not asking for anything free I was just asking for them to clean my Dash like they have for many years so I hope this review can help you make a decision

carlos salazar

Si quieren tener un buen dia, no vayas ahi el servicio es pesimo, tratan de venderte full service y si solo tomas el regular se molestan, mi auto lo dejaron mojado y cuando les reclamas buscan cualquier exusa, el manager es igual. Lamentablemente la gente no cuida su trabajo con tanta necesidad que hay!!! Ojala y traten de mejorar pero ahi no regreso nunca.

Oscar Diaz

Disgusting!! The service section on this place is a rip off. Me not knowing much about cars was charge 25 dollars to get a gas filter replaced and i provided the filter. So i paid 25 dollars for a part changed that took 5 seconds. They took advantage since i was unaware of how easy it really was to change it. Lied in my face about it being the cheapest place i will find to do the service. Those people have no heart i dont know how they can live with themselves even after telling them i have a tight budget due to im 18 and with the money i make saving is important. They are a disgrace to human compassion, would never recommend this place. Bad bad people.

Erika Fleming

The worse car wash I ever had! I paid $22 + tip to get in my car & see my third row seat folded down and my stuff I had organized thrown about. Then I open the hatch and it was full of trash and not vacuumed. Windows smeared AND THEN I realize my entire truck is covered with watermarks and dust! It looks like they let the sun dry it and left it that way. Not to mention they forgot my air freshener. I am so upset and will NEVER EVER waste my time or money here again. I want a refund and and I will never be back. Your workers know better than this, this is extremely offensive and upsetting to be taken for granted this way. Lousy service!