ClickAway Almaden - Verizon Store + Computer Repair + Phone Repair

5725 Winfield Blvd, San Jose, CA 95123, USA

Address:	5725 Winfield Blvd, San Jose, CA 95123, USA
Phone:	+1 408-362-9300
Site:	clickaway.com
Rating:	3.8
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–5PM 10AM–4PM

Location

Photos 100

Reviews 14

Volter Davoudi

Extremely unprofessional, rude, and con-artist. I brought in my cell phone SD card for data recovery due to incompetent Verizon tech advice that deleted all the data. Rayan Faraj told me most likely they can recover the date, it is $200, and will take about 24 hours. I left the SD card with him on Saturday, he called on Sunday and said he needs more time but he is off on Monday and will have it ready on Tuesday. I called on Tuesday and Ashor told me he will call me in half an hour to let me know the status. I never got a call back so I went to the store on Wednesday Morning. Martin Gonzalez was the only one in the store and he told me he will check with Rayan and will let me know the status. I got a call from Martin within an hour and he said he is able to see the data and can recover it for $200. I told him to go ahead and do the recovery. I got a call from Martin in the afternoon telling me he recovered 3GB of data, I told him there should be between 15GB to 20GB which is missing and the 3GB is all the new data I have on the SD card already and make sure it wont get deleted. He got mad and told me that I am back pedaling and don’t want to pay the $200. I told him you will get your $200 just recover the lost data because I am sure you won’t return my SD card unless you are paid anyway. He puts me on hold and his manager Diego gets on the phone and he says they can recover 17GB worth of data, I said that sounds great and it is most of what I am looking for but that isn’t what Martin said to me. Diego said this is why he is on the phone to clarify things and will call me when they are done with data recovery. Martin called me on Thursday morning to tell me there are close to 100GB worth of data on my SD card and I need to purchase a larger SD card from them for $100 in order for them to copy the data. I asked him how could there be 100GB worth of data on a SD card which has only 32GB of storage capacity to begin with. He continued with non-sense story to how you can have 100GB of data on a 32GB of SD card and how most of them are corrupt. I told him I don’t need any corrupt file on my SD card. After 2 more phone calls I was told there is 15GB worth of pictures and videos, so I told him just to copy the 15GB worth of the pictures and videos into my 32GB SD card. When I went to pick up my SD card in the afternoon, after I inserted into my phone, I noticed the 3GB worth of existing data is missing and Martin said he had to delete it in order to copy the files. I told him there was total of 32GB capacity, 3GB was used and there was 29GB available for you to load the 15GB. He said that I told him it is ok to delete everything. Are you effin kidding me, I am here to recover data and not to delete more. At this point Rayan and Ashor got involved and started telling me that I was told to back up any existing data, which is a complete lie and Ashor tells me that they don’t do any recovery for $200. I said that is what Rayan quoted me, I didn’t bargain for that price and now you are trying to tell me you did me a favor. At this point I lost 3GB worth of existing data and the 15GB they did recover, most of it doesn’t open on my cell phone even though they were pictures and videos taken by my cell phone. Ashor tells me that they only do recovery and can’t promise if it will open or not but most likely I should be able to open it using a computer. Anyway they got their $200 and I lost additional data and I have 15GB worth of unusable data on my SD card. Watch out for these criminals.

Victoria Swenson, Marriage and Family Therapist

These guys are the best. When my computer recently got overtaken by a virus, I contacted them right away. Not only were they open on Saturday, they had my computer fixed up and ready to go on Sunday morning. To top it off, they connected me with their on-site Verizon colleagues and I got set up with new mobile service that will save me over $150/year while I was there. If you have a software or hardware issue, this is the place to come for a solution.

Barbara Ulbrich

They are amazing! They took care of my lap top and my computer over a holiday and did an excellent job. I bought a Lenovo computer from them. Diego and Mike were wonderful and very helpful. Recently I had another problem with my Mac laptop. They diagnosed the problem right away and fixed it on the spot. I did not pay anything! They are honest and professional and I highly recommend them.

jacob moradzadeh

I would like to express my appreciations and satisfaction for the job performed by Mr. Rayan Faraj. I was most impressed by his knowledge of computers and his generosity of his time and effort in solving my problem. You aught to be congratulated by your selection of such individuals for working in ClickAway. Regards, Jacob Moradzadeh - IBM retiree

MASSI JALALI

Recently i took my old laptop to clickaway almaden , technician name is rayan and he helped me alot , Great customer service , great job and great prices , they gave me alot of options and also accurate estimates , i loved the service and ill make sure to recommend it to my friends, thanks rayan and clickaway

Aaron Lee

Helpful staff and gave a very comprehensive free diagnostic of my laptop. Took a bit longer than quoted, but worth it in the long run. Would recommend to anyone looking for an honest and skilled computer repair shop.

pat gardner

Be aware if they work on your computer the warranty on the back of the invoice is thirty days which they dont tell so you better run or open any programs you use because after that its paying all over again

Kelly Cody

Very poor customer service. I have brought my phone into the ClickAway store to be fixed several times and always have an issue with the people who work there and encounter a lack of help and rude attitude

Alberto Cleary

I went every where to fix my mobile phone and I found some store and found a high reviews thats why I go there and I repair my phone And I am happy and its ok now...

James Hummel

Rayan was an excellent tech....better than the past techs. After a few months of terror with this computer...he was the only person that could fix it. God bless...

Frida Benjamin

i had a very pleasant experience at this establishment. Ashoor made me feel heard and taken care of. i will recommend it to all of my friends and family members.

Stefanie and Steve Narvarte

iPhone 6 cracked screen repaired in 20 minuets. Good service and polite. $109 to replace the screen it. Well worth it!

Ky Lewis

Great staff! They assessed and fix my computer quickly. I had my laptop back within 24 hours.

Albert Ramirez

Rayan was very helpful and informative about the phone I bought at so Verizon click away.