Normandin Chrysler Jeep Dodge Ram Fiat

Reviews 3

LI

Lisa Saindon

I am such a HUGE Yelper and honestly couldnt wait to write this review. I seriously wish I could give them 10 stars because its well deserved! I have been looking for an SUV for several months to get me out of a 2007 Nissan Altima. The issue I had was an upside down auto loan of $7080.00 on the Altima, fair credit and only $1000.00 to put down. Im sure you can tell from that scenario that dealers didnt want to deal with me or the ones that did wanted more money down and a very high monthly payment. Last week I almost purchased a Ford Escape from Frontier Ford on Stevens Creek but the salesman came back to me with a very high monthly payment and interest rate. He also said I needed to put more money this. Mind you this was after sitting there for 3 hours going back and forth being told they can "make this happen." What really sent me over the edge was when I told the salesman I cant afford the monthly payment; he said "You make great money so you can afford it." I literally got up and walked out the door. So I went online and started my search over for an SUV and came across the cutest 2016 Jeep Cherokee Sport. I fell in love with it. I sent an email inquiry for it and received a response within minutes from Scott Langton. I emailed him about my situation and asked if he thought they would be able to get me into the SUV I wanted. He asked me to come in so they could appraise my car and we would go from there. I went in last night after work with honestly not very high hopes due to my resent experience with other local dealers and as soon as I sat down I knew he was the guy that was going to make it happen. He actually went over my entire situation on paper and explained to me how the SUV I want has great incentives which helps with my current cars negative equity. He also went on the payment calculator and showed me different monthly payments based on different amounts financed and the interest rate. He really took the time to educate me which no one else has ever done. He also asked me how much I could afford on a monthly payment and if there was any wiggle room or if it was a hard number. He said he would make sure he stuck to what I said was a comfortable payment. After filling out my credit app Scott came to me and said "Great news, we can make this work!" After I said I approve the deal Scott took me to see my SUV and it was even better than I hoped for. During the test drive he was going over everything inside and showing me how everything worked. He even went through the Owners Manual and highlighted some important information to read. Ounce the financing came through Scott turn me over to the finance rep Ben Zahra and thanks to his hard work and perseverance with the finance companies he got me a lower monthly payment and interest rate than they originally told me it would be. Ben jumped through hoops to get me the best deal to stay within the range I told them I could afford and the best thing is; they didnt ask for more money down to get it! Ben was such a delight during the signing process and went over everything a signed in full detail. If I had a question he would explain the answer to me. My entire experience with Scott and Ben was the absolute GREATEST car buying experience I ever had. And at 45 years old Ive bought a lot of cars. If youre looking for a new car PLEASE go to Scott at Normandin. I realize they have some negative reviews that people are entitled to review but my experience was AMAZING and I know yours would be too!!! Thank you Scott & Ben, I love my new Cherokee and its all due to you two!!! Your new lifelong customer, Lisa

JA

Jason S.

Mr. Paul Normandin, thanks for your message, but please a second to see this. I am writing this review because I would like to explain what you will get for “customer satisfaction guaranty” as a “joke” from Normandin Chrysler Jeep Dodge Ram, especially from car sales manager – Gerry Anderson. I purchased a 2011 Acura TL from this dealership with $22,000 + $2,400 for extended 3 years warranty because I trusts their sales man Izzy and financial member Ben. However, after I paid the money, the sales manager Gerry Anderson informed me that there is only one key for my car. Therefore, I asked him to help me to get the second key, but he told me that I have to bring my car to official Acura dealership to get the key and Normandin dealership would pay half of the price. Seriously?! I just spent almost $24,000 and this place can’t even offer to give me a key which only cost 1% of my car’s value? Hold on, this isn’t finished yet. After I asked him why this over 120 years dealership treat their customer this low, Gerry Anderson went back to check my deal and told me exactly: because you got a such good deal on your car, there is not value or profit for us to offer you this help, and not just that, I withdraw the offer of us paying the half of the price of the key, which means you on your own, you have to pay full price for your key. Again, seriously?! Because a customer who get a good deal from your dealership, so if the customer went out of door, your guys’ eyes will only focus on other people who would like to pay $30,000 for a $20,000 car, because the “customer satisfaction guaranty” is not what you get, is how much “Tips” you would like pay for? Regardless how rule this Gerry Anderson person’s behavior, even though I have paid extra $2,400 for their extended warranty, I still pray to God that I hope no trouble with my car because I will never want to go back there again, or 100% certainly will not recommend any people I knew to go there for purchasing any car, because this dealership is treating people based on “how much ‘Tips’ do you want to spend”, and if you tips less than “$240”, then you would just get “good luck and here is the door out”. Trust me, this will happen to you within 7 days. - Jason

A

Anonymous User

WORST CUSTOMER SERVICE EVER! We bought our Town and Country in 2005 and have been taking it there since we bought it because it had a warranty. The customer service was horrible with long waits. Nearly everytime you call it is difficult to actually speak to a person. It feels much like a run around when trying to get answers and when trying to reach a person who can acutually make a decision not to mention difficult to get them to call you back. I paid over 500.00 for them to tell me the reason my car was leaking oil was because whoever did the last oil change didnt remove the rubber ring. It was robbery. The electronic seat malfunctioned and it took almost a week to get the thing fixed. When I got the car back I got home and found the old part in a box in the back of the car. I figure they should have disposed of it instead of leaving me to find it and try an get rid of the large clunky metal contraption that wouldnt even fit in my trash can. Rick has always been especially rude to us and not helpful. Now the warranty on the car is up and Im still struggling with them to call me back so I can get the new mechanical seat they fixed fixed again as it was not repaired right the first time. When comparing the service we get at Normandin and the service we get at Honda it is like night and day. I cant wait to get rid of my chrysler. If they treated us with respect and did a quality job on our vehicles I could justify paying the exorbitant prices because I would have peace of mind it was getting done right and we were being given the best customer service. The service really stinks here! Ill be surprised if I hear back from them today and even more surprised if they cover the original work they did. I cant wait to see how this one turns out but its already starting just like all of our other experiences being transferred from person to person and leaving voice mails that wont be retruned for at least a day. I will be looking forward to telling you all how the rest ends up.

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