Address: | 2510 Pico Blvd, Santa Monica, CA 90405, USA |
Phone: | +1 310-450-5112 |
Rating: | 2.5 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8:30AM–4:30PM |
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Gaby Herrera
I have been coming to this car wash for about two years now since it is about two blocks from my home. They are always friendly but their service is really bad. They always forget to clean something, sometimes they dont even open the trunk, even if I ask them to please clean it! I always come here bc it is very close to me and my car is never super dirty, its just dusty bc we dont have a garage so when they dont clean something is not a big deal. However, something occurred twice already that has pushed me to write this review and to never use their services again. They have a card that they sign and stamp every time you get a car wash and when you collect 10 you receive a free car wash. So they give you your stamp and signature when you are paying. So I gave the lady my rewards card and she just pretended to sign it and gave it back to me. I didnt tell her anything bc I thought that maybe it was just me, I thought I was being paranoid or maybe I wasnt paying attention. So this last time before paying, I counted my stamps and I had 8 already, so I only had 2 more to go. I gave the young man my credit card and my rewards card, then I signed their receipt. Then, I looked and I saw him pretending to sign the card lol and he knew I saw him and shamelessly he pretended everything was normal lol I just kept on staring and he continued acting like nothing happened XD I know this is not such a big deal or a huge steal but it bothered me a lot. I hate it when people think they can get away with anything! Why is it so hard to say "you know what right now we are not giving out stamps for whatever reason". Why do they think customers are stupid? If they do this kind of thing in my face, what do they do when nobody is looking? I just dont trust them anymore :/
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Joel Lambert
Ive been coming here for a long time, the work has always been good. Ive had basic washes, and occasionally full hand waxes and details done to my truck. Today I paid $45 for a basic hand wash and they used no soap, just sprayed my truck with water and then wiped it down. It was still dirty of course, so since I was in a hurry I asked for my money back, as I didnt want to wait around another 30 minutes as they re-did it. The youngish guy who runs the place has always been very cool, but today there was an old man in his place. He immediately began accusations, saying I was lying and trying to scam him, and tried to run me off the property. Eventually he calmed down and had the guys re-wash the dirty parts, but Ive never been treated in a first-world country as a customer like this. Needless to say; Ill never be back, and you should stay away as well.
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Harold Naples
Bought the California Premium package but only got a basic wash, a few more scratches on the car, plenty of water marks and the silly feeling for leaving a tip at all. They havent vacuumed the trunk or the interior with plenty of dust still left on the board and seats, just did a basic wipe. Havent even touched the cup holder, door pockets or steering wheel controls, plenty of grime left. After getting ripped off and having to detail myself, I will never go there again. edit Revised to one star as two days later i noticed even more streaks and untouched spider webs under front plate. Not good even for a basic wash, complete ripoff.
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Justin Davidson
Dont go here! This place has thieves that work for them!!!! After getting my truck washed there. I noticed my glasses were gone from my passenger seat. Even after the vacuum guy told the owner he saw them there as well. He still doesnt believe it was his guys. When I brought it to his attention initially, him and his mother (who works the register) became super apprehensive, without me even going into detail about how his own employee saw the glasses at the time services were being rendered. Overall garbage experience, go down the street either way! The prices are better and the facilities are cleaner!!!! THIS PLACE SUCKS!!!!!
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l conn
Been going here for years because so close but hit or miss with cleaning. I left and went straight to detail discount store on pico and bought leather cleaner and car cleaner total 20.00. Works great but have to say last time at wash the young guy in charge me brought me two 100 dollar bills I had apparently dropped on back floor. His worker turned them in. I keep going back needless to say.
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Rex Magoon
how this place doesnt get 4 stars across the board is beyond me. i hope they stay this popular (and therefore "around") for a long time. Ive treated everyone in my family from my brother and future sister-in-law to their full service detailing to my dear sweet mother. they do an amazing job, bumper to bumper and from the floorboards to the tip of the antenna. great service too.
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Eugene Miller
Hide your cards, hide your change, hide your cash. They will steal from your car. MANAGER WILL SAY "YOU CANT PROVE IT" . Upon having $100.00 stolen from middle console of her car, the Manager told my girlfriend "go ask the workers who it was that worked on your car, and ask to search them". .... Oh and the actual car wash product sucks.
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Payam Afighom
seriously the best car wash in town! ive been taking my car here for years and they always do an AAAMazing job. seriously. they pay attention to detail, are fast, and even blow the air in the side of windows so you can pull down the windows right away without getting streaks. AWESOMWE!
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Ffff F
Hide your money Hide your wallet Hide your electronic Make sure your GPS works before you leave the place. They spray so much into electronic parts of your car to make their job easy and faster.
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Brennan Milligan
I paid $30 for a car wash and it was awful. Didnt clean the back bed of my truck or wheel wells. I brought it back and all they did was spray it off with a hose. They were nice, but negligent.
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Lance Morgan
I was hoping to get the interior of my car cleaned, but they must have had a better idea. If I wasnt in a hurry, I might have grabbed his head and used it to wipe off my dashboard.
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Mary Campos
Took car in for a war and it came out as filthy as I took it and they stole from me. Once confronted no one including manager knew what happened to my personal items.
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Alma Renteria
Definitely recommend this place they are very nice,respectful and very good careful and super quick they deserve a 5 star and a very good tip
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Dan Reyman
Ive been going this car wash for quiet and in a few years. They do a fine job. Sometimes customer service is mediocre. But not bad
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Richard Cohen
$16.99 for a crappy "basic" wash. I had to finish the job myself when I got home. Awful. Rip-off. Rude people.
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Kellye Battaglia
Took my car in, in real bad shape, and they took real good care of me. The Santa Monica Car Wash is good.
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Neal Abramson
Not happy with service this time. 50 for full cleaning and it was not to my satisfaction
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Shirley Saykali
I love there deals on tuesdays! They take great car of my car
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Ran Noy
They can improve, and be so much better if they want to.