Address: | 164 Calistoga Rd, Santa Rosa, CA 95409, USA |
Phone: | +1 707-540-0248 |
Site: | bncautocare.net |
Rating: | 5 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed |
GL
Glenn Herring
I have been using BNC for several years now and I must say out of all the local repair companies here including the Lincoln dealership I have never been so impressed with the workmanship and professionalism. Avid has been more then fair and always goes out of her way to make sure I am getting the best parts at the best price. I have two cars that are my babies. The people there have gone way out of their way to make sure I feel comfortable with the repair. (( I have to tell this story )) I bought a normally cheaper set of brake pads and rotors for my girlfriends car then I would normally, due to having some finical issues.They kept squeaking when she would hit them. I was so disappointed with my choice of pads and rotors I brought it up to Avid while having my other car there for repair, not expecting for anything other then letting her know I was disappointed in my choice of brakes. One day I get a call from Avid who asked me to bring in my girlfriends car and I ask why. She said she wanted to look at the brakes for me at no charge and I said I would be grateful for that. I dropped the car off and came back later that day to pick up my girls car and I was shocked. Not only did they replace the brake pads and rotors but they replaced it with some of the most expensive pad and rotors money can buy AT NO COST. I dont know about you but I never had a repair shop go out of their way to take care of me like them. I bring all my cars and including my company vehicles to them. I have nothing but respect for a company like this. Thanks again Avid for making spending money on a car repair feel as comfortable as it can possible be.
MI
Mimi Begun
Great job on my 1994 Caddilac! Thanks BNC
BR
Brian Williams Jr
Horrible customer service over the phone
SH
Sharon Golub
The best auto care I have ever had.
NA
Nancy Sedgwick
Quick turnaround for an oil change.
MA
MARCO A WEGAR
Great Management