Wheel Works

1910 Mendocino Ave, Santa Rosa, CA 95401, USA

Address:	1910 Mendocino Ave, Santa Rosa, CA 95401, USA
Phone:	+1 707-527-3068
Site:	local.wheelworks.net
Rating:	3.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 4

Reviews 16

John Sisco

I had a set of tires put on by wheel works which they did fine on. They did offer to check my alignment for free, which is always a good idea when youve changed tires. When checked they informed me that the alignment did need to be done. So I said lets do it, I waited a total of about 3 and a half hours that day. The tech tried to do the alignment but informed me that he was unable to perform the alignment after about an hour and a half of trying and recommended I come back when his master tech was in. Which I agreed to do. Problem is I noticed that my car started making popping noises when I was turning after the service. When I went back the next day to ask to have the mistake fixed Doug a heavy set man who was running the store that day wanted me to leave my car there and said he was very busy but would get to it in a few hours or when he had a chance . I did not appreciate this answer from him, when a good company makes a mistake they will usually at least try to correct it right away and not ask that you waste your day while your car sits there not being worked on. I told Doug that I wanted him to make the mistake right and pretty quick to which he stated "were very busy and Im not going to do that for you, and thats final." He then proceeded to make me feel like it was somehow my fault as if Im responsible for the mistake, which is typical of businesses with extremely bad customer service. I was feeling very upset, and informed him I would complain about him. Doug stated "bye" and waved his hand at me as if to say get out of here. I left angry but controlled myself. I would not trust wheel works with your vehicle, especially with Doug running the show. I DO NOT RECOMMEND YOU GO THERE ESPECIALLY NOT YOUR MOM, GRANDMA, SISTER, this guy seems like a trickster and is not to be trusted.

emery rowand

I had a slow leak. Since they do free repairs, I took it to where I bought the tires. First, they try to charge me for the repair, which their website says is covered free. When I tell the manager, Robert, he makes me show him on their website, then says it will be free. Then Will tells me the tires are too worn to repair, and I need to buy 4 new tires for $1100. What? they only have 20k miles on them and are 65k tires, and I rotate about every 7k miles. I ask for my keys and will get the repair done elsewhere. Then Will returns to tell me, "oh, we can repair them afterall". RIP OFF!!! these guys will lie to your face, go somewhere else. I also called their customer service number and nobody there wants to hear about this scamming location. I used to love them and have bought 6-8 sets of tires there, but not anymore.

Anonymous User

Hey! Wheel Works has always given me prompt attention, offered suggestions to help the wait, the company has mailed pre-paid gift cards for being a regular and good customer, they offer free windshield wipers with certain services rendered. Wheel Works sent me $20 in a gift card applicable to anything! They guarantee their work and review your maintenance for free. They are very particular and careful with their work. They have been there for me when my cars have needed tending, and done it with a big smile. Thanks to you all in Santa Rosa AND in Petaluma! I love the Wheel Works.

Jacob Anderson

Took my car in for a noise the left front tire was making. They suggested new tires, a bunch of fixes to the front left including tire rods, bearings. After 1500 dollars of work the noise was still present when they returned the car. I took it in again and they informed me the front left control arm was very badly worn and needed to be fixed before I continue driving. This repair was estimated at 1200. The fact they did all the work on the front left and never noticed or mentioned the control arm suggests either incompetence or at worst, they scammed me.

Jonathan Gallegos

I made an appointment to have my oil changed and I ended up waiting 50 minutes without any updates. There was no representative available so I tool it upon myself to find an employee in the garage. I found that no cars were moved from when I first showed up and three employees engaged in a game with boisterous laughter. Im glad they were having a good time...I guess! Needless to say I asked for my keys, which they said they didnt have (another bad thing!) and they eventually found, and I left.

Anonymous User

Went here for new tires and allignment, they did the work for a great price and fast. They hace excellent customer service and didnt try to sell me anything else, or tell me that my car will fall apart at the next corner unless I do couple thousand dollars worth of work (like most other places). Staff was really friendly, even offered to install my new car battery (which I bought at another place) for free since it needed to be done. I will definitely go back when I need something else done.

Wesley Sangster

I am ver unhappy with the service i just received and i will no longer be going there! They left my lug nuts auper loose the last time i went there so i tightened them! And now th they said they cant do an inspection because the lug nuts are to tight and its a liability! Dont go there!

Heather Stringer

I have found them to be very efficient, effective and professional. They know their stuff and I always feel valued as a customer. A shout out to Monica and the entire team in Santa Rosa and Petaluma. I use them and now that I am selling my car I recommend them to the buyers.

Dan Parsons

Ask how long it will take before you hand over your keys. Got there at the appointed time and they were obviously overbooked. They tried to manage my expectations but it was going to take a lot longer. Had to void the appointment and waste my time.

RAY BOLGER

I willn;t used these guy-- Damage the car small chip on driver door and scratch on rear bumper. Just came from detail shop --had a appointment --they had to keep car over night --just for two front tire. bad customer service

Anonymous User

I have had two sets of tires - Potenza - installed over the past 6 years and love this place. The manager, Steve, really takes time to see the customer receives the best care.

Allison Ketcham

Monica, the manager at Wheel Works, treats me like family and always gives me a great deal on tires. I have comparison shopped around and their prices cant be beat.

Bleu Berry

Service was quick, extremely friendly staff. Had a lot of junk in the car not one thing was touched, I feel safe going back to this place and i trust their service.

Panipasa Salawai Kotoituvana

I came 3hrs before closing and they cant even patch my flat tire. Like how long does it take to patch a tire???? Argggghhhhhhh

Eric Gyenes

I was stranded in town on a Sunday. These guys were open and even stayed late to help me get some tires changed.

Hillel Posner

They honored my oil change coupon on threw in a free rotation just for asking