Address: | 2211 70th Ave W, University Place, WA 98466, USA |
Phone: | +1 253-566-3503 |
Site: | universityplacetireandauto.com |
Rating: | 4.8 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed |
RO
Rose Davis
My husband and I have been coming here for years and never had any issues until now. We always get our oil changes done here and any repair work we just do not feel like doing ourselves. We are more than car/mechanically savvy people and for the most part are able to tell if a mechanic is trying to bs us. U.P Tire has always been up front with us until the other day. I brought my husband’s car in for an oil change and they said we needed new brakes. Okay cool, totally fine. But then we were quoted almost $800. That did not sit right with us. We have never seen a brake job cost that much. My husband’s car is only 3 years old and is a small compact car so he has front/rear disc brakes which are a breeze to swap out. A few days later I called and went over the quote to see what was really going on and after a short conversation I was told they could drop their price by over $300 because “They did not want to lose our business”. At that point I knew that there was something amiss. Changing 4 disc brakes does not cost $800. Even with labor, parts and a flush. Then the shop is willing to drop the price over $300. Come on now. (And as an example, 3 months ago they completely replaced a water pump for us on the same vehicle which was a more complicated job, took longer than brakes would have and it cost us less than $500) Anyway, we ended up taking our car to our local dealership this morning to have the brakes changed, which would have been $360 + tax for *ALL 4*. On top of that not only were our brakes more than fine, they have more than double the surface area left on them with at least 5,000+ miles wear. So obviously at this point we are not comfortable ever giving them our business again. We were lied to. Seriously lied to. We feel as though they earned our trust over the years and then once they had it they pounced. I am not sure if this is solely Adam (who has always been awesome) or if this is his sister Marissa over quoting but whatever it is it is so far from being cool. We are really upset by this, not only because of the situation but because we thought we found someone we could trust. So now we are back to doing all of our own work again.
JO
Joey Bartkus
After multiple bad experiences with Titus Will Ford I brought my truck to UP Tire. Wish I would have from the start. The service, trustworthiness, and fair pricing is second to none. They could have easily sold me a brake job I didnt need along with some other things. They let me know I had about 50% life on my pads and did not try to sell me anything I didnt need. After taking my car to Titus Will to fix a noise coming from the brakes, they quoted me $800 to fix along with some other tens it turns out I dont really need for a total of almost $1400. Upon driving off there was a new, much worse noise, a constant grinding. UP Tire figured out what it was and even sent me pictures. Not being a "car person" it is invaluable to have a go to auto repair shop, thankfully I now have one. I cannot recommend them enough. Trust me, you will not be sorry.
A
Anonymous User
Adam has been taking care of my family (parents & siblings) for years. He is as honest and trustworthy as they come. His work is meticulous and he consistently steps in as the hero to save money on repairs that could have broken the bank. Couldnt ask for a nicer guy or a better place to do business. Go see Adam the next time you have any kind of auto/mechanical, wheel or tire issue. He is the jack of all trades when it comes to your car or truck. Dont even give it a second thought!!!!
PL
Platt Winetrout
Being a guy that can usually fix his own car Im real particular with my mechanics. I know when they B.S. me and I have no tolerance for it. I was referred to Adam by a fellow backyard mechanic about ten years ago and feel very fortunate for the introduction. He has always been straight honest and to the point with me. If you are in the market for a honest mechanic or tires you should give Adam a call. Most likely youll be a return customer like me.
BO
Bonnie Swensrud
Adam and Marissa and crew have been doing all of our car repairs and maintenance since 2011. They are honest and fair, and will let you know right away if anything is needed or changed when its a repair. They have gone out of their way to fit me in many times when we have an emergency repair etc. We always recommend this shop to our friends because good honest mechanics can be hard to find. You wont be disappointed here.
KR
Kristine
Helpful, honest, and hard working. Marissa is great with follow ups and keeping you informed durring the process, they refuse to work with disreputable dealers even when it means more work/money for them. They were incredibly patient with a difficult situation with a car dealership as we got our end worked out, my family has been using them for years and never a problem from their end, great prices too.
JO
Josh Talen
I had scheduled to get my oil changed and have my service engine soon light checked out. The oil change went fine but I was extremely disappointed that the diagnostic check came with a $100 fee and I was not told about this up front. I believe most auto parts stores would have done this for free. I will most likely not be going back.
AB
Abigail Benne
Highly Recommend! Moved 9/14 to new location: 2211 70th Ave W, University Place WA 98466 . Great new location- still very close to original location on bridgeport. Trustworthy and good work- never going to a dealership again.
RY
Ryan Petak
Awesome spot to go to theyre strait forward honest and dont mess around my wife my folks we all go there..You want a place that you can trust and wont beat around the bush this is the spot...
SH
Shane Harris
Adam and Merissa are Awesome. Honest and fair. And they will advise you when the repairs may be a waste of money.
A
Anonymous User
I have purchased all of my tires here. They do excellent work and do it quickly. I would not go anywhere else!
TR
Troy Goracke
Friendly knowledgeable service. They do excellent work. We have all our auto work done here.
RI
Rich Orr
Great service, quality work for a fair price.