Star Auto Body

1856 E Los Angeles Ave, Simi Valley, CA 93065, USA

Address:	1856 E Los Angeles Ave, Simi Valley, CA 93065, USA
Phone:	+1 805-583-8275
Site:	starautobodyofsimi.com
Rating:	3.8
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–12PM Closed

Location

Photos 15

Reviews 13

Sam Marcarelli

Read entire thing its still less time then Star Auto body will waste you.I had to take my car back in twice after they called and said it was finished. They were repairing a dent in my rear quarter panel. First time, Somehow there was still a tiny dent on my (new)gas cap and light scratches from the accident still on my bumper. Insurance paid for it all. So I brought it back and they fixed scratches and hand pushed the dent "most of the way out". They claimed to have no idea about the tiny dent. Stuck with that by the way. Better than the huge dent from the accident no doubt. But still come on guys, right? Over the weekend I noticed some interior pieces laying around the back seat. I figured eh I can pop these on myself probably. But then i saw my rear seat belt was laying on the car floor. After inspecting further I found an inside bumper piece laying on my back seat too. So I came back in this time they seemed annoyed to see me. But Im sorry, the work wasnt done. Matt and this bigger guy with a mustache checked it out. I even handed them the bumper piece. They took my car and all was well 5 minutes later. No apologies for me having to come in again. No have a nice day.. just "here ya go before you could finish your coffee" I was happy and left. Went to pop my rear seat back up and what do I find??? The bumper bracket..again! Tbis time it was shoved underneath my rear seat. I called in after and asked for matt. After 5 minutes on hold, tbey said he was too busy to speak to me. So I told the lady what the issue was. She seemed very caring and almost as upset as I was about my bad experiences there. She said there was no excuse for this. To bring it back in and theyd take care of it. Oh and Matt blamed the window guys for leaving all my interior stuff undone. So they literally owned 0 responsibility for anything til I spoke to that nice lady. Im sure when tbey read tbis she will know who she is and i thank you. But because of everyone else. I will never be back and i highly suggest anywhere else. Also with the help of my uncle took apart my bumper and they just never put the left bumper bracket back on period. They probably would have lied to me about that too.

Nathanial Bronson

DO NOT TAKE YOUR VEHICLE TO THIS SHOP!!!. They take advantage of their customers. Even though my repair was done through an insurance claim, I received my vehicle back to me with dust throughout the car, broken interior panels, broken runner boards, damaged interior door panels, and property damage to my subwoofers (damaged cone and ripped surround). Upon questioning the work performed, employees lied to me about removing interior panels and damaging them. As one who has worked in the automotive industry for 8 years, I could see through these lies. I pointed out missing interior panel clips, broken plastic from over-torquing screws, and scratches throughout interior panels that were removed.The manager confronted me, screamed at me and threatened me (which who the hell threatens your customers) because I pointed out all the interior damage done to my vehicle. he then accused me of smoking in my car and that was where the damage came from HOW DO YOU EXPLAIN THE CORRELATION BETWEEN DAMAGED PANELS AND SMOKE?! What a great way to be professional and to treat your customers-dick. I will Never take a vehicle to this shop again. My insurance company thus far sent out an adjuster and we are in the process of taking them to court. Make sure you do not get taken advantage of these people. Not to mention that they claimed they replaced my vehicle with OEM parts and upon further investigation, the parts that were replaced were aftermarket. So they charged the insurance company as OEM parts. They are committing fraud towards insurance companies to make more money. Makes you wonder how many customers vehicles they damaged and took advantage of. NEVER TRUST THEM THEY WILL RIP YOU AND YOUR INSURANCE COMPANY OFF!!

Colleen Krapff

I want to recommend this body shop to everyone!! The employees are friendly, helpful, and professional. I was kept informed on the progress of the repairs and the work was completed within the time frame originally stated. The repair work is beautiful! I love how my vehicle looks and drives now. The shop took care of any needed interactions with my insurance company. I will definitely use this shop again. A friend had suggested them to me, based on her own experience, and I will do the same. Thank you!!!!

Anonymous User

I have taken both my cars here when I needed to some body work done. I was very impressed how thorough they were... it was as if the accident never happened. They provided accurate estimates and finished the work in time quoted or earlier, all with an amazing level of customer service. A relative of mine recently took his car in after his accident and was equally impressed with the service and quality of work. These guys are awesome!

cris caldwell

If you are anywhere in the Simi Valley area and need body work take your ride to Star Auto Body. I recently had repairs done on my brand new Mazda 3 and it looks like it just rolled off the showroom floor. Their quality work is matched by their customer service. Matt is the best. The work was done ahead of schedule and he went out of his way to arrange a rental car for me making my overall experience very pleasant and worry free.

Anonymous User

Without a doubt the best Auto Body place I have been too. The service was great from start to finish. I was upset about my car but they made the process painless. The woman at the front desk Karin kept me informed every step of the way. My car looks brand spanken new. Thanks to the whole crew that worked on my car. I dont plan on getting in another horrible accident but if I do Im taking it to Star Auto Body.

Anonymous User

I messed up my front bumper a couple of times (the dang thing is rather low) so I took it Star for an estimate. Karin was really nice and easy to talk to. The next morning I left my bimmer with them and, to my pleasant surprise, they finished the job that same day and I was able to drive my car home after work. They did an excellent job. Thumbs up to the crew!

King Art

If you want to best come here, I have taken three of my vehicles there to get worked on and so far the overall experience has been terrific I cant say enough on the best quality of work they perform! I cannot say the same for other body shops that have taken one of my other vehicles before.

Anonymous User

I am very happy with the work they have done on bumper repair. Good customer service. They delivered as promised. Keep up the good work!

Thomas Sannasardo

They took a month to get my car back on the road, whereas another shop did the same job in 5 days

Multi Business

Superb place for auto body shop repairs in the city of Simi Valley!

wendy hineson

Great place to go for great job thanks Karin

LeRoy Hull

Excellent work, thorough, reliable, timely!