Address: | 6220 Sampson Rd, Stockton, CA 95212, USA |
Phone: | +1 209-956-3378 |
Site: | hammerlaneselfstorage.com |
Rating: | 4.7 |
Working: | 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–4PM 10AM–4PM |
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Saida Khan
Terrible experience.. after seeing all these reviews i believe my storage unit mustve been defective.. rented a unit there hadnt had a change to go in n check on it it has been a little over two months when I did go in n check on it. When I did, all my items were full of dust webs debri I was so upset it was so dirty I didnt even want to walk into my unit.. As I contacted Rhonda right away she had told me I can change my unit which was fine but who was going to clean all my valuable items n help me move.. when I moved in there I had hired a company bc of my bad bazk.. well after Ronda changed her mind in helping me move n clean all my items I had to do it by myself.. mind u my unit which she had switched me to she ended up giving that one away knowing it was her last unit with that size n knowing I was going to change my unit, at this point Im extremely upset bc my things were ruined and when I asked for help due to a disability her response was she could not help me due to company policies.. now thats the worst customer service I have received.. at this point I just wanted out... after finding out she gave it away two days later she cslls me n tells me theres another unit and that she would help in cleaning n moving items. What a joke! when I got there once again used that line on me of against company policies n if a customer was to see her help me they would ask for help to. Wow what a great response, Im sorry but ur storage seal was defective thats how all my items got Ruined.. to make a long story short I ended up cleaning n removing my items on my own.. I have rented units before at other facilities never once did I have a problem like this.. worst customer service ever.. oh n then to top it off get a late payment fee cuz I wasnt sure if she was going to be able to find me another unit or if I had to move to another facility.. extemely dissaponted with this storage facility..anyone who rents a unit here be sure to put something on the floor that will prevent what happened to me n my valuable items.. not to mention I had gotten this storage so I could have some peace of mind that my items where going to be just fine..boy, was I wrong!
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JAY L
Hammer Lane Self Storage is located behind Home Depot. This place is top of the line when it comes to storage facilities. Very clean grounds and units, cameras, alarmed units and great hours of access. All this and to top it off great monthly rates and the staff Rhonda and Cameron are great and willing to go the extra mile to provide you with outstanding service!!!! Highly recommend this facility for all of your storage needs.
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NATALIE CALDERON
Rhonda was exceptionally awsome she provided the best customer service experience I have had in a long time. I went to look around at other storage facilities but this one was by far the best and cleanest. Rhonda also made it very easy to decide to get a storage with you guys because she provided great customer service that knowone else did.
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Anonymous User
Its harder to find great service and personal care so when you come across it, it deserves mentioning At the time we used their services, we also had 4 other units in other complexes. The care of the facility and the level of personal service provided to us ensures that going forward this will be the only storage company we use.
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Christy Fredricksen
I continue to have great joy and peace of mind, knowing my belongings are safe and secure in Hammer Lane Self Storage. What a clean and professional atmosphere! Rhonda is such a friendly and knowledgeable professional, she has definitely earned our business. Thanks again for the information and service. Chris
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David Hedger
A while ago, my aunt passed away and left me some family heirlooms. Rhonda was kind enough to rent me a space even though I live out of state and we have never met. I cannot express thanks strong enough for the kindness she showed me. I would highly recommend this business to anyone.
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Cara Arlene Bolton
They were very willing to work with us when we fell behind on a couple of payments. The manager is extremely nice and friendly. The grounds are well cared for and I felt safe leaving my things in storage with them. I highly recommend them.
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Sarah Galindo
We just moved out of storage unit after using the unit for a month and a half. We had a great experience and no issues at all. They even let us stay an extra week and prorated the fee. We are pleased with the experience here.
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Jim Hallingstad
I needed a quick solution to a somewhat unique storage problem and Rhonda did a super job helping me out. We solved this problem quickly and over a distance since I was not located in CA. Outstanding customer service!
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Regina Berry
I used Hammer Lane self Storage twice and I was very pleased with the service and I never had to worry about my unit Rhonda and her staff are great very nice and clean. Thank you miss Rhonda for your kindness
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Mike Dezey
Fantastic customer service. Friendly and help. Storage unit was perfect for what I needed. Area is clean and plenty of security. I would definitely suggest them. Not to mention best price in town.
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JoeBlow Dgez
Rhonda has been wonderful, excellent customer service and very kind. The storage units are always very clean and kept up. Very nice and safe place to store your stuff. Thank you Rhonda. Inacio
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Linda Lach
This is nice, friendly and safe place. Rented place for 2 months and no problems. Prorated my fees when I moved out. Efficient and accurate service. Hours are convenient. Thanks Rhonda!
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Steve Turney
I travel a lot in my line of work and Rhonda has always been very patient with me, keeps me informed, I have used Hammer Ln Storsge for many years, it is nice to know someone cares!
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Dennis Hopkins
Hammer ln self storage is the ideal storage TOP of the line security. And great customer service. Thank you for your great service Rhonda
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Mike Flanagan
This was a great facility! Clean, wide lanes, and a helpful staff. I will be recommending this facility
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mike Thatsit
Great facility! Even better staff! The best storage in stockton!!!!!!!
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Dawn Spencer
The staff is wonderful. I have had nothing but, a great experience.
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Daisy Zenia Gutierrez
Clean and nice place and the staff is great. I highly recommend it.
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June Fukushima
The facility is well maintained ... all of the staff are great!
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juliette falvo-argo
What a great place. Awesome facility and Awesome staff!!!!
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James Wilson
employees are visible, yet respects your privacy...
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Kenneth Perkins
Clean quiet storage.
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Daniel Smith
Clean and convenient
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Frank Ruiz
Staff is great