United States Postal Service

Reviews 6

JE

Jessica Hong

This was an awful experience. I had a package that I missed and I went online to have it re-delivered on a day where I would be home from work. The day comes, and Im waiting around and it never shows. I call the next day first thing in the morning. First I called the one on Fremont Avenue because that is the address on slip. Id like to mention that they were extremely polite and had three people looking and could not find the package. He said I would have to call the main office and have them look into it so that they could get ahold of the courier. I called them and first the woman cut me off and then asked me what my problem was again. She said that they didnt have a request for re-delivery listed for that address. I asked her if it would help for me to give her the tracking number as it says on the tracking website that the request for re-delivery went through. She groaned in exasperation and took the number and asked for my address again, accused this of not being my package because the name on the package is "Jess" and I am a woman, and then said she would talk to a supervisor and he would get back to me. Six hours passed. It got to 4pm and I wanted to make sure there was progress. When I called the same woman didnt seem to remember me and I gave her the information again and she forwarded me to the supervisor who had never even heard of this situation. I gave him the details and then he said he would look into it. I asked when I should expect to hear back from him seeing as they close in two hours, he said he couldnt give me an answer for that and asked me to call the first facility again because this wasnt really his job. When I asked if there was another manager I could speak to he said that the manager was out and he could take a message but didnt see the point.

---

AL

Alysha Madon

This place has got to get new management!! WORST customer service by the manager Larry, and incompetent clerks. Larry could care less about the fact that their phone number doesnt work. He didnt give me a chance to fully finish my sentence, and therefore he never could understand what I was complaining about. Note to you, Larry, LISTEN to your customers and actually let them finish speaking before rudely interrupting. If you listen, maybe you could actually help your customers, which is your job. If you cant do that, you should leave. They lost my package and didnt seem to know what happened to it after Greg the delivery guy scanned it in. Neither Greg nor Larry called me back like they said they would, and apparently it was delivered to my house the next day. I was not there to receive it, so they took it back without leaving any notice. The only reason I knew it was delivered was because the company that I ordered the package from has wonderful customer service and notified me that that happened (they knew I was on the lookout for their package, which was supposed to be delivered 5 days prior). This place and the people working here are awful. One of the worst experiences I have ever had with completely incompetent, rude people!

---

PA

Paul Cwick

The worst! The absolute WORST "service" imaginable! Absolutely DISGUSTED beyond all words to describe it. First, I get an email notification telling me an expected package is undeliverable (whether because the carrier is illiterate--a strong possibility--or some other reason is unknown.) Then, when I tried calling phone-numbers & getting dumb recordings basically repeating the same non-information as the email. Then, when I select the option for the facility where the package supposedly is being held, Im given a wrong address where there isnt even a post-office anymore! When I finally arrive at the dump on Java, the so-called "customer service" reps give me a treatment that could provide lessons in rudeness to DMV employees. As of now, I still have yet to receive my package, and no word on why the package was undeliverable, where it is, or where in the name of God I can go to (God willing) pick it up or when. Utterly useless, totally incompetent "service" all around at all levels. This kind of nonsense could ONLY be tolerated in Civil Service; you screw up like this in the private sector, you quickly get canned (and with good reason!)

---

LA

Laura Cowan

I was looking for three hundred 70 cent stamps for a work mailing and needed them within a few days (so not enough time to have them shipped). I first went to the Mtn View main post office where they only had eighty stamps (definitely not enough). They searched the USPS system which stated that this main Sunnyvale post office had seven hundred 70 cent stamps on hand. I tried calling multiple times (between 2 & 3 pm on a Friday afternoon) to confirm they had the stamps I needed but no one ever answered. I decided it was worth the drive over and sure enough not only did they have the stamps but I was pleasantly surprised by the 3 women staffing the front desks. They were each very kind and curious about my mailing. After reading the awful review I had been reading going to this location but it was nothing like the previous review had depicted. Perhaps the management has changed and maybe the difference is staff during the week versus the weekend. Either way I was very happy with my Friday afternoon visit to the Sunnyvale post office.

---

SE

Sean K.

I go in, use the self service station to weigh and buy stamps for three small packages, barely the size of a paperback. The only thing I forgot (as humans sometimes do) is to seal them with tape. I go up to the counter and ask the lady to help me seal them. No, she says, I have the option to buy a roll of their (overpriced) tape. Surprised, I ask if she can help me by sparing three small pieces of tape for my packages. She says no, that it is my responsibility to make sure my packages are sealed. What about the responsibility of protecting the customers experience? Its no wonder the postal service is leaking money. Comparing that to my experience with a FedEx two weeks prior, where the person working the desk helped me not only seal, but effectively pack my packages, this was a bomb. I dont need to be condescended to at a shipping facility trying to retain my business. The world is full of options these days. The better ones care about your experience, not saving a buck on miscellaneous supplies.

---

DI

Diane Heitkam

Terrible customer service. I had my mail on hold during vacation, and it was never delivered after the mail hold expired. When I tried to call, the line was always busy. So, I went to the post office, picked up my own mail, and asked for a package which I was expecting. I was told there was no package on hold. The next day the package was delivered with a note, "redeliver, off mail hold". The problem is I needed that package the day it was delivered too late. Why was I told there was no package when there obviously was? Why was my mail not delivered at all? And, why is the phone off the phone all day so that no one can get through? I even received a phone call, after I filed a complaint, and was told to call the main number, which I have done numerous times today with the same result....busy, busy, busy. Why in in world would someone leave a message to call and then have the phone set to be busy all the time? Again, terrible customer service and unfriendly clerks.

---

---

Other organizations