U-Haul of Torrance

24091 Hawthorne Blvd, Torrance, CA 90505, USA

Address:	24091 Hawthorne Blvd, Torrance, CA 90505, USA
Phone:	+1 310-378-4666
Site:	uhaul.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 27

Reviews 25

Jason K

One of the worst customer experiences of my life. DO NOT get a hitch installed here. My 10AM appointment turned into me finally rolling out at 2:45 PM. Long story: I dropped my car off at 10AM for my hitch installation appointment. I did not wait at the location since I knew it would take more than the 2hrs that it is expected to. At 1PM I received a call from what I thought was the location (but turned out to be a call center). The guy called to tell me that my car "should be ready". I didnt like how we was avoiding saying "it was ready" so I pushed back on the "should" phrasing. I asked again if my car IS done, and the guy on the phone said "well according to the schedule it should be done" I replied "No, go look out back right now and tell me if it is or isnt" to which he replied "One moment...Yes its done" I get a ride back to the Torrance location, and of course, theres my car, hitched up, looking exceptionally "not done". They had just started at around 1PM. In fact I think the call center managed to call me and confirm it was done before the location had even started with the hitch installation.. At the location, I asked how long it will take, and am constantly reassured they are "almost done" So, while work was being completed, I was given the great opportunity to stand around in a parking lot for an hour and 40 minutes (since there is no customer waiting area or seating area or even shaded area). I called the store attendant a liar and told him his communication was god awful, to which he informed me that the stores dont answer the phone, but a call center. A call center that didnt have the decency to tell me they were a call center, and instead led me to believe they were on-site and able to confirm my car was ready. The location is grossly understaffed. At one point we were about 9 pissed off customers all waiting to talk to someone, many customers lamenting how ridiculous the situation was. DO NOT get a trailer hitch installed here, and if you are going to pick up a truck or trailer, its a gamble whether it might take 10 minutes or an hour.

Bradley D. Thornton

Its a well stocked uhaul center (in the olden days it was a chevron station) that supplies the full range of offerings in local and one way rentals. As with any local region, and depending you availabilityof inventory, one way rates may beer cheaper in one direction than another. Heres a cost savings tip: Dont forget to ask for extra complimentary miles if youre renting one way, they wont offer or mention it otherwise. And if youre going to be there for a while as they prepare your rental items make sure to check out Hanks Pizza across the street just to the south of the lot!

Anonymous User

I ordered a hitch. They said they would call when it arrived and would schedule the installation then. After a month and a half and many phone calls later and a promise to have the manager call me back, NOTHING. They actually stated that I had missed my appointment! What appointment? Then they hung up on me when I demanded an account of their unapologetic mishandling of my order. Im getting a refund on my deposit and going elsewhere. Lack of attention to details has destroyed any faith I may have had in their services. Poor phone service.

Brien Core

Made an appointment to install a custom hitch on my Lexus RX-350. Price was 1/2 the cost the dealer wanted to charge. Installation went smooth and hitch looks great. We can now take our bikes with us on trips to the beach. Gave one less star because finding a parking spot was difficult, location is in a dead spot for my Verizon phone, and no customer waiting room.

Richelle Lyon

The manager David Rodriguez is excellent. There was some wait time for our truck because apparently the person who had it before us didnt return it on time. But that wasnt their fault and they went out of their way to be friendly and helpful. I definitely recommend this team! They give great service!

Debjani Pal

This U-haul is pretty busy place in Torrance. The availability of the trailers and trucks are ample. But sometimes if the rush is too much the wait time can increase. Since I had an appointment booked a day before, i got my hitch installed on time.

Douglas Slaymaker

I liked absolutely nothing about working with this group. Reserved a truck several days early only to find it wasnt available until the afternoon the day I needed it. Really put me in a bind.

Anonymous User

WOW!!! Uhaul has definitely taken customer service to a new level in this industry. Im glad. They make you feel welcomed and everyone is such a professional. Roy is awesome to work with!!!

Walt Kilar

Average service. Sometimes they issue broken dollies, so be sure to quadruple check functionality of the equipment that you sign for.

Kenny Regan

All I have had was a good experience the handful of times I used them last month. Would use them again.

Les Borean

Good friendly service. Convenient location for South Torrance.

Beau Delorito

reserve online for truck. Get your propane tank filled here

Debbie Hurwicz

Kind of rough check out for some moving boxes.

Daniel Castellanos

Most deceitful staff , service with a smile