US Storage Centers

14528 Edwards St, Westminster, CA 92683, USA

Address:	14528 Edwards St, Westminster, CA 92683, USA
Phone:	+1 714-941-0714
Site:	usstoragecenters.com
Rating:	4.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM

Location

Photos 43

Reviews 11

Julia Reid

Negative Stars! There is ZERO Customer Service. I called Wed morn shortly after 9am, after minutes with hold music got the Call Center, who helped me with my reservation, although I requested On Site Manager to call me as I had questions about the Rental Truck. I tried calling periodically thru the day Wed to the same thing no one answering and minutes on hold before Call Center answered. Did not receive call back. Called again at 9:30am Thurs, same thing No Answer and after several Hold music minutes got Call Center. Explanied situation and how I had already left message that has not been returned, asked AGAIN for call back and explained I would have to take my business elsewhere if I cant get my questions answered. I also called periodically thru the day with No Answer. Called at 5:30pm & Call Center Gal said she could get someone on site to answer, NO I was Hung Up On. Called This Morning to cancel my reservation and after 3 Minutes of Hold Music STILL NO Answer!! DO NOT USE THIS PLACE, They obviously dont care about new customers. Awful!

Dyan Drohner

AMAZING Facility!!!! After having stored all of my greatest treasures for 10 years... I think I am qualified to report an AMAZING experience. Keli, the Manager and her Assistant Arianna were a great help with getting my things packed up and prepared to ship across the Country!! I moved from California to Wisconsin in June of 2006. I never thought the things I put into Storage would be there for 10 years, but they were. And while alll of the employees of US Storage were always courteous and helpful, it was Keli & Arianna that really stepped up when it came time to get everything shipped. I would recommend this facility to anyone and everyone. Very clean and secure. Friendly, knowledgeable Staff. Great place to store your most prized possessions for a month or 10 years. Thank-you US Storage for keeping all of my Treasures safe and Thank-you Keli and Arianna for all of your help, patience and professionalism.

Jaimes Palacio

Not sure why Yelp deems my review "not recommended" but it is on the Yelp review site, if you click Reviews Not Recommended. In any case, its too bad, because from what Ive seen, I disagree with the negative reviews. So far, my experience has been anything but negative. I dont know about any of the other staff but I got Ariana and she was wonderful. Made my sudden need for a storage facility a lot easier and painless than it could of been. In addition, I lucked out and got in just in time for a special they were running. The place itself is nice, modern and clean and strong protocols are in place to protect your stuff. I think I made a good choice: good service, clean, fairly priced and safe!

Robert Wright

My girlfriend and I walked in last minute to try and find a reasonable storage unit. Craig who was working, helped us and he was extremely helpful. He was very busy but made time to show us units and find what we needed. When one unit didnt work out, he did everything he could to help us out. He found us something that was in our price range and what we wanted. He stayed until almost 7pm to help us. He had great customer service and we could tell that he really was trying to go the extra mile for us. We would rent again here in a heartbeat. The facility was very clean and every customer that walked in, Craig greeted them with respect and was very friendly to not only us but everyone.

Hezekiah Laronda

We needed to rent a small unit to store some boxes for a couple of months. Keli was fun, kooky, and very informative - helping us find discounts (2 months half off) and a free lock (since we used Craigslist). She showed us all the cameras and alarms on the grounds as well as keypad locked gates that prevent break-ins. We also purchased insurance (which is mandatory but inexpensive). We left very happy and satisfied with our decision to keep our belongings at US Storage. Regarding the 2 month discount: Keep in mind that the first month is pro-rated based on when you move in. So if its late in the month, use the discount for the following month to get the full discount.

ND Bedgood

I just want to say how exceptional my customer service experience was that US storage yesterday. Moving is such a hectic time, I not only felt secure with my belongings in their facility, but im positive that I got the best deal possible and was even tipped off to some shadiness with our moving company. Right on. It was really comforting during this transition period in my life to know that someone cares. Hopefully I never find myself here again, but thats not saying that they dont deserve return business. Maybe Ill just keep some empty boxes thereso I have an excuse to come say hi LOL just kidding. really, great experience though. thank you so much

Melissa Walker

I have two units here and have been here renting here going on two years now and i wouldnt have it any other way. No other storage can compete unless they have a kellie and dave. They make my job sooo much easier and are always there for me. Countless times they have bent over backwards for me and made sure i was happy and satisfied. i look forward to going there everyday and seeing thier faces and smiles. They both go above and beyond. recently, kellie has been filling in managment position and she has done such a wonderful great job! I really apreciate all she does for me! They make my experience with storage 10 plus stars!

Robert Thompson

I am a longtime occupant with several units. The facility is very clean. The managers are very helpful and very friendly to deal with. Anna deserves kudos for her friendly approach and attention to detail both in the office and condition of the property. The manager, Kevin goes the extra mile to maintain quality, long term occupants. They both make a top notch team that makes one look forward to their friendly greetings when on the property. Rents are competitive especially for the atmosphere and condition of the units and common area.

Monkeys Mom

Ive had a storage unit here at USSC Westminster for several years now and would not go anywhere else. I recommend this place to all my friends. The unit is convenient and easy to access. They have storage carts that make moving the items from the car to the unit a breeze. The office staff is always super friendly and go out of their way to be friendly. Dave has helped me out a few times when Ive lost my storage key. And Keli is a joy to talk to! :) I highly recommend Us Storage Centers Westminster!

Boppintheblues56

Fantastic customer service by Ariana. The facility security is very good, and secure. The security camera system is high quality. So if anyone not belonging inside will be clearly caught on camera. Inside storage rooms are very clean and the doors operate smoothly. The climate control system is a huge plus, so no need to worry on those hot days, if you valuable items. I feel secure having my personal items secure at US Storage in Westminster Ca.

Austin Bennett

I have little experience with storage facilities so I have no basis for comparison, but the facility seems high-quality. Security is good, and the units are clean, dry, and cool (important in SoCal.) I do find the daily hours of operation somewhat limiting, but that may just be a personal problem. Personnel are very friendly and helpful, and the 24/7 pay-by-phone is VERY helpful. Thanks US Storage!