Ideal CARSTAR Arvada Auto Body

6005 Sheridan Blvd, Arvada, CO 80003, USA

Address:	6005 Sheridan Blvd, Arvada, CO 80003, USA
Phone:	+1 303-424-3142
Site:	carstar.com
Rating:	3.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 23

Reviews 15

Wes Romano

I took my daughters car to this repair shop because my insurance co normally works with them. And nothing really was wrong with the repair or the way it was handled. The work looks good and was done within the time frame they said it would (7-8 days). I picked up the car on 9/15. Thats when the problems started. They had to swap out one of the front tires to replace the damaged rim which was part of the estimate. In June 2017 i purchased 4 new tires for the car (see attachment). When i got the car back there were 2 different tires on the front of the car?? They were clearly worn and not the same tread pattern as the new back tires. I showed the manager who brought her mechanic to look at tires and he agreed they were not the same tires as the new back ones. We also looked at the original photos from the quote that showed a new tire on the front. They were clearly different. At that point both the manager and the mechanic started to back peddle and make as many excuses as you can think of. Ive attached photos for you to decide. In the pictures you will see the new tires and used ones. I took the car to Tires Plus where i bought the tires and they said they are definitely different and there is no way the tires could have worn that quickly (2300 miles). I sent picture to my Ins company and they agreed the tires are different. They are coming out to look for them selves too look so i will update. Im not sure what happened here but this auto body company is not trust worthy.

A Winters

This CarStar was supposed to fix issues not fixed by another CarStar, but they couldnt seem to do that and in fact caused more damage to my vehicle. My accident happened in November 2015 and literally what I hope is the last repair happened in June 2016. They are simply a high volume, low quality repair joint with little regard for bringing a car to its pre-accident condition. 2 different CarStars tried and both failed miserably. Get quotes from more reputable repair shops and avoid any and all CarStars.....

LG Mahan

Had our car repaired in Arvada. We experienced several delays that lead to wasted time and their lack of communication proved to be costly. Very complacent with our claim and repair. Made promises that cost us several hundred dollars and impacted a vacation we were taking. The work was satisfactory, however I feel confident that we can get the same work completed with a much better overall experience.

Richard Drush

Had my car sent over with my insurance they didnt tell them they couldnt except it called them day of when tow truck driver called and said they wouldnt take it. I called them and a rude girl answers and acts like its my fault they couldnt tell my insurance anything. Poor communication and attitude think carefully when you choose them

Nichol Westendorf

My vehicle was not totaled, just back end damage to one side. They gave me an estimate of 13-15 days of repairs, they have now had my car for over 31 days and there is no end in sight. DO NOT USE THIS SHOP. Like a previous reviewer, my car has been in "paint" for two weeks.

Ken Moody

I recently had some work done on my vehicle through an insurance claim. The staff at CARSTAR Arvada made the experience quite easy by having a rental ready for me, finishing ahead of schedule, and doing a great job. "Chad" was especially helpful through the whole process.

elizabeth hosen

I felt extremely unwelcome at car star. The man who did my quote couldnt disguise his disliking for me. He talked down to me. My quote for replacing my rear bumper was much higher than the first auto body shop I went to as well. Take your money elsewhere!

angella king

I was very happy with the customer service, speed of repair, and ease of working with this shop. Enterprise met me there with the rental and everything was painless. Would definitely recommend and use again!

Troy Chatham

Quick service and extremely friendly staff! I had 4 minor issues that another body shop messed up on my vehicle and this place fixed all of the problems and had me back on the road in less than an hour!

J Lo

Had to wait a month just to see them for an estimate, only to have them totally drop the ball. No communication, lost paperwork, promises to call back that were broken repeatedly. Terrible service.

Kelly Girtin

Got into a fender bender. Took 3 months to even get the car into the shop.... Tomorrow marks one month of this place having my car. Its "been in paint" for two weeks. My patience is gone.

Dan Keith

They did an amazing job working on my vehicle. Cant even tell it was in an accident. I loved the updates on the progress of the work as well.

Adam Beck

We had some insurance work done here and the process was simple and easy. The work matched perfectly and they finished ahead of schedule.

Debbie De Luna

Great customer service...they take care of everything

Darlene Neufeld

John really took care of my every request.