Accurate Auto Body

Reviews 7

KA

Kaitlin Enge

I normally dont like writing negative reviews, especially when my name is attached to it, but I really feel like I experienced an injustice and wanted to share this so that hopefully people will not encounter a similar thing in the future. The staff was extremely friendly, they did a great job repairing my car but when I picked it up it had a big crack in the windshield that was not there when I brought it in. I asked if there was anything that they could do about this since it wasnt there when I brought it in and the man working said that he would call me the next day to let me know what the manager said. No call the next day (this is an example of the lack of communication during my experience with Accurate Auto Body), I called them by the end of the day and he said that on the vehicle pre-inspection sheet I signed off on the fact that there was a chip in the windshield. This is simply not true, I just got a new windshield a few months ago. I have a good memory and I remember signing off on the dings but not about a chip in the windshield. Then when I asked to talk to a manager, she said that on the vehicle pre-inspection sheet I signed off on the fact that the windshield was cracked. If they are going to say things that are not true about the status of your vehicle when you bring it in, they may as well get their stories straight. If you bring your car to Accurate Auto Body your car might not be done when they say it will be (They told me that it would take 5 business days for my car and it ended up taking 10 days. 8 business days but still 10 days is a long time to go without a car when its your only source of transportation and you work on the other side of town) and the staff may not call you when they say they will because they did not in my experience. Also, this may be a rare situation so hopefully it wouldnt happen to anyone else but it happened to me so it could happen to you too, it turns out that before I bought my car it was in an accident and whoever repaired it did a terrible job. I brought my car in after I had a minor collision and once Accurate took it apart they recommended $2,000 more work than their estimate to have my car fixed properly. One technician said that even if I dont have the extra $2,000 work done and just go with what they quoted me in the estimate that my car would still be safe. Then a few days later another technician called me and said that if I dont have the extra $2,000 work done that my car would not be safe to drive. Safety is the most important thing so its frustrating to have one person saying its safe and one saying its not within the same auto body shop!! If you bring your car here I hope the staff does a better job of communicating with you and take a picture of your car the day you bring it in. And it is probably a good idea to ask for a copy of the pre-existing damages inspection sheet. You shouldnt have to worry about things like this and its sad that you do.

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DR

Drina Lu

Wow I couldnt be more please with Accurate. They went above and beyond what was expected and made sure that my car looked great. So I had been hit by a guy backing out of his parking spot and it had done obvious damage to the front bumper/fender on the passenger side (so that I couldnt even open the passenger door) and there was superficial damage along the whole side to the front of the rear tire. They were great in that when they got it disassembled they found all sorts of damage that the independent appraiser had missed (because he just did a once over while I was at work). Im so glad they went so in-depth because they found that the alignment had been ruined, the front end was off centered, and more. So they prevented a lot of future problems had they just repaired the fender and bumper. Pros: -Went above and beyond expectations -Very thorough -Super super friendly! I never felt like I was annoying them when I would call. Tammi and JR are great. Cons: -Communication could be a little more frequent (they had to wait to get the OK for a supplemental payment from the insurance so there was a delay, but I was left wondering)

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SA

Sarah Boyd

My car bumper was hit in a parking lot by someone pushing their stalled car into a space. I was referred to Accurate by a friend and my experience with them was so unexpected. With a previous body shop I used, you have your car dropped off and then I am usually the one calling to try and get an update. Not this time. They called me the same day my car was delivered, gave me the estimate and an expected completion date/time. They also have this really nice feature on their website where you can check the status of your repair, just in case you get curious. They finished the repair a day ahead of schedule and when I picked up the car, the interior had also been detailed, which was a nice surprise. Thanks Accurate for terrific service.

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LI

Lisa B

I brought a vehicle in to get an estimate for repair and was shocked when I saw that the estimate from this establishment was more than 2x the estimate of any other place I took it to (over $5000 compared to $2000). I got several estimates and this place was staggeringly more expensive and when I compared the estimates the only major difference was the amount and cost of labor. Why would it cost more than double the amount of money to do the exact same work?! Seems a little sketchy to me.

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A

Anonymous User

Absolutely the best body shop Ive dealt with. After my car got hit, they fixed up the damage ahead of schedule and made it look better than it has in years. Extremely professional -- they tell you exactly what theyre going to do and how theyre going to do it, and dont try to sell you anything you dont need. They also seem to be a small family-owned business (which still offers all the services youd get from the big chains) run by people who really know and love cars.

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SH

Shari Wagner

Accurate Auto Body is the best car-related company of any kind that I have ever dealt with! Their customer service is second to none and the work is stellar. They kept me informed through every step of the process - even when a part came in that didnt meet their standards, they let me know that a replacement part was on the way. They finished my car 2 days ahead of their estimated date. When they say they fix your car as if it was their own, they mean it!

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AN

Ana Medina

My car was hit in a parking lot by an SUV backing up. Since my insurance did not cover rentals, I looked for a body shop that could accommodate my travel schedule. Accurate was able to fit me in the week I was away, they were friendly, explained their process thoroughly, were VERY professional and I returned from travel to a car that looked like new! Not only fixed but also clean. THANK YOU ACCURATE! Theres hope in the world!

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