Address: | 204 S 25th St, Colorado Springs, CO 80904, USA |
Phone: | +1 719-329-1214 |
Site: | tools.usps.com |
Rating: | 2.3 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 8:30AM–1PM Closed |
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Anne Onomous
Terrible Service. If I could give this place zero stars, I would. I have had mail torn up, cards appear to be opened, and packages mishandled, but what has led to me actually sitting down to write the review would be this latest incidence. I have been waiting on my wedding photos to show up. Three days after I was expecting them based on the sender reaching out to me and letting me know they were on the way, I came home to a notice that stated postage was owed. No big deal. Except they left no tracking or article number. No local phone number and no address. I called the 800 number and was told via automated message that they were having technical difficulties and was hung up on. So, I followed the instructions to set up a re- delivery, knowing I would be home that afternoon. The confirmation was given to me that they would redeliver. So, I sat here and waited with the whole $1.96 they needed from me. Stayed near the door with the windows open so I would hear when they came by. Hours passed and no luck. So, I called the automated line, and found out, that sure enough they hadnt even bothered to attempt re-delivery, and that my package was at the post office. What is the point of offering re-delivery as an option if you arent going to actually do it? Had I known it wasnt coming, I would have made a mad dash to the post office.
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Stacy Xiong
Went there today to ship off a 4"× 6" package and the lady at the register said my package was too small and I would have to buy one of their packaging to ship off what I had. I have lived in California, Massachusetts and now Colorado and have shipped out over a hundred various things in the same bubble packaging I used today and have never heard any postman say anything about the size of this packaging. I have used the same packaging at this same location and none of the other people who helped me out said anything about its size. Worst service person at any USPS Ive been to.
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Anonymous User
In all the states I have lived in, this post office is the most inefficient. I can wait at my house ALL day for a package to be delivered, only to find the lazy carrier left a note in the box. I cannot get my package until he unloads his truck which means I cant get my mail until the next day. On many occations Ive had the tracking say en route to final destination, only I not see the carrier all day. How can the postal carrier not have any mail to deliver on my entire street?? Ive worked on my porch all day longs some days, never to see the postal carrier. Worst USPO EVER.
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Kathryn Martin
Ive been selling books on Amazon for about a year. I find this post office the BEST in the entire city of Colorado Springs. Why do I say this you ask? The clearks are friendly and professional. I appreciate the fact that they know me and still for my ID when I use my credit card etc. I find them to be by the book and helpful at the same time. I was in the PO on the north end of town by Chapel Hills. I stood 30 minutes in the line with one clerk to handle the line that eventually went out the door. This office is busy and friendly, what more do you want?
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Steve Walker
The employees were immensely helpful and understanding. I asked for a package to be held at this post office, but it was accidentally delivered to the downtown post office. After the downtown station struggled to help, one of the managers--Kristina--personally drove down to find and pick up my package, bring it back to this station, and have it ready even as they closed to ensure I received it. This could have been a difficult, frustrating process, but they went beyond the call to ensure it wasnt!
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Kate K
*Quality - 1 star. Poor. *Customer Service - 1 star. Better than awful; rude staff. *Time - 1 star. Ive waited over 5 minutes at the counter for Becky to finish her casual conversation with a colleague. *Comments: Every other home on our block is attended to by the mail truck; nothing special about our location or accessibility. This office refuses to deliver our mail because I have an (out-of-state) PO Box. I will be going out of my way to send all postage via FexEx.
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Alix Bolton
No one in my life has ever been so rude to me as the people who work here. I had a lady actually turn to my fiancé and with a smile on her face say "Does she just not understand?" while I was standing RIGHT THERE! No one has ever made me feel that stupid in public to my face before... This is NOT the first time an employee at this location has been rude to me. I will NEVER go back and would not recommend going here if you want to be treated nicely.
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Thomas Nelson
The people who work here are really nice and doing the best they can, but whoever runs this joint must be out of their mind. At 2:30 on a Thursday theres one person working the counter and 11 people in line ahead of me. All the while there are people milling about in the back area. I wont give them my business again. Its too bad, I ship around $150 of stuff every day, Monday through Friday. Im sure UPS wont mind.
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Austin Sutton
This place is terrible. In general, USPS never updates their tracking services and anything I have ever ordered that was delivered by USPS just sits here for several days passed the expected delivery date. Employees are terrible. Not quite sure why this is still an establishment since everybody totally hates it.
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S Griffin
Carrier never comes to door for items needing signature. They are to lazy! They just leave a notice in the mail box, forcing a person to go to post office to puck up, but you have to wait five days, for the time period to pass, that no one was home, during the mandatory three tries for delivery.
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Anonymous User
Completely useless and lazy employees. Always rude and slow no matter what. I never use this post office anymore. They treat people with prepaid packages with the worst kind of contempt. It doesnt help to complain to anyone. Now wonder the post office is going to make cuts. Just stay away!!!
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Nicholeleta Nichole
I have lived in my house two years now and I still never get my mail it always gets returned as undeliverable which I have contacted the post master over five times.
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Aaron Clark
Bad post office. I never get my mail delivered to my address and when I go to the office to pick it up the clerk can never find it. Worthless employees.
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Peter Cunningham
terrible service. no-one would pick up my phone calls. have tried calling multiple times because of mail not being delivered. very unreliable.
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Chuck Cardigan
Kathy hung up on me when I called in to ask a simple question. I was polite and courteous and she hung up on me with attitude. Unacceptable.
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Dave Levy
I love this post office with the small town feel. Employees are helpful, courteous and efficient.
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David L.
Love the employees. Down to earth people and efficient workers. I go here every time!
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John Heathrow
Ive never had a problem there? Not sure why all the raging reviews.
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Anonymous User
They do not have a parking lot and you need to use metered parking.
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Jenna Lee Mathews
The staff were helpful and the line went quickly!