Public Storage

4550 S Federal Blvd, Englewood, CO 80110, USA

Address:	4550 S Federal Blvd, Englewood, CO 80110, USA
Phone:	+1 720-443-4859
Site:	publicstorage.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 15

Reviews 11

Kevin T

This facility is very run down and smells like rotting partition board. I initially decided to rent from Public Storage because of their location and thought from the size of the company it would be a sensible decision. During the process of filling out the rental application I asked about the purpose of having to obtain mandatory rental insurance. I was told it was a formality to protect against theft loss or weather damage. I asked if they have issues with weather damage and was told that they do not. Well the unit I was given had a leak in the roof and within the first month of my rental I went in to fill the remainder of my unit during my home move and found several of my boxes soaked and leaning heavily to the side. I soon realized I had lost irreplaceable items and instead of putting things into my unit I was pulling them out and going through boxes. The next day I reported the leak to the property manager. I was told they indeed do have leaks in their storage areas and that I should have packed and stored my items on pallets and under tarps. After days of going through my belongings I asked if I would be given a pro rate or waiver discount for the time I lost due to the property roof leak. I was told that I am responsible for the condition of my belongings while in the unit and would be charged full rental charges. I provided my storage unit with pallets and tarps and repacked my belongings. I asked how long it would be to get the roof leak fixed and was told work orders are completed within a day or two. Over a week and a half later and during an intense rain storm I called and asked when the roof would be fixed. I did not heard back. The next day I went in and asked again when the roof would be fixed and was told "We will get to it whenever". Well I know now that this company cares nothing about customer satisfaction and is dishonest with responses to questions about the condition of their property and its services. I will never again rely on these slumlords during such a critical demanding time. If they would have been truthful to simple logical questions from the beginning I would still have those precious things lost when I stored at their very disappointing facility.

Savanah Mendez

First of all, the door that leads to hallway or my unit didnt have a stick to keep it open like all the other doors. So I kindly asked the front desk of they could get one for it. Over a course of almost a month- and asking 6 different times there still was no door holder! The property itself is very run down. And now today after only a few months of having my unit I am told that my rent is increasing! The reason I selected them is because of the rate. Also, I had to find out via my invoice. They claimed they sent a letter but I never recieved one. This has not been a very pleasant experience.

Nate M

I am a first time renter on a storage unit so I had a lot of questions and concerns. I was able to get the majority of my questions answered online. When I found enough info online I scheduled a unit online. I came in on a Sunday, early, and Christine was there to help answer my remaining questions and show me the unit etc. I was sold. The paperwork was painless and the site is easy to access. I couldnt have asked for a better first time renter experience. thank you Christine for making everything so smooth and painless!!!

Kris F

Awesome customer service from day one! Casanova & Brandellyn have & continue to , provide world class service. They were knowledgeable about the amount of space I would need. They always show a friendly attitude whether over the phone or inperson. And, always exude empathy when discussing packing material pricing &/or monthly payment and charges. Thank you guys for going out of your way to make what is normally a tedious hassle with a, moving transition, into a positive experience for me & my family!

nick wollack

First off caution people live here n could steal stuff. The place it self has awful customer service dont inform you of all the ways the screw you when you move out. Use caution cause n read hole contract. Just had pay 210 for 2 day of storage in month because rep wont tell you they dont prorate your charges like other places. I was told when I move out I pay for days used that month. No they will charge you hole month no matter what. Awful place and no communication at this place.

Fierro Joseph

I have to say Jacki is the best ever . She is always willing to help she follows up when she says she will she is always looking for ways to better her customer service . I work for a callcenter. I listen to tones when calling other companys for assistance on other personal business . I noticed every time I talk to Jacki she always has a upbeat ready to help me out tone . Thank you Jacki. Also this location got a 5 star rating for how the grounds are kept . Always clean ..

John Miller

I was sharing a unit with a friend who didnt pay the monthly fee and didnt tell me until 25 days later. I paid off the storage unit + late fees and Celia worked with me to get into a smaller unit with a promotional first month price that will cost me approximately the same p/month as I was paying to split the larger unit. I very much appreciate their service and understanding in helping me get into a better situation where Im not dependent upon others.

Megan Estes

Sherrie was extremely helpful to my husband and I. We just moved here & just needed to store some small items. I got a call from her right after my reservation, came in & was taken care of immediately. So friendly & welcoming. She even offered some help towards my husband finding a job, she gave great suggestions & of course I got an awesome deal on a unit. I definitely recommend you give her a shout if you need a storage unit. Shes the best!!!

victoria parnes

I am a former public storage customer. I stopped by this office because your manager Anastasia has always given us great service in the past. And I was not disappointed again. She has wonderful customer service skills and is a joy to work with. I fully trust leaving my belongings in the hands of public storage because of this amazing employee. It is hard to.get good service these days but Anastasia does not disappoint. Vparnes

Jeanenne Phillips

I had my basement flood and had to move out 21 years of my life in 3 days. They had me set up to move in in less than and hour while things at home were being loaded I already had my keys in my hand for my unit. Reasonable pricing and wonderful people. They even followed up a few weeks after move in to see if I had any concerns. The unit is clean and accessible. I highly recommend this location and business.

Kay Wiggins

We were in a real bind this past weekend and needed storage asap. Celia was very responsive to the voicemail message I left; she responded immediately. And she was so helpful and accommodating; providing us with exactly what we needed. Its wonderful to find a business that has employees who are caring and considerate and willing to go the extra mile to help those requiring their services! Thanks so very much!