StorQuest Self Storage

Address:	1220 Isabell St, Golden, CO 80401, USA
Phone:	+1 303-223-3578
Site:	storquest.com
Rating:	4
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 10AM–5PM

Location

Photos 16

Reviews 17

Colorado Medic

I had Initially rented at Candlelight due to its proximity to my former residence in Golden, CO. The hours change based on unknown criterion. A simple search will show a close time of 7pm in one of the reviews; I was informed that the gates lock at 8pm, and a current search shows a close time of 5pm. Avoid these units for their black widow infestation, poorly maintained and icy access areas and lack of any real customer service. This is an example of what Jim, one of the managers, considers customer service, and sends to a current (as of today and through February) paying customer, via email: from: Candlelight Storage to: date: Thu, Feb 18, 2016 at 12:37 PM subject: Move out mailed-by: signed-by: Ryan you need to find another storage facility by the end of the month I dont need anybody creeping around in the dark and peeping in my apartment windows also dont want you in here after dark any questions call me Jim Sent from my iPad To which I replied... from: Colorado Medic to: Candlelight Storage date: Sun, Feb 21, 2016 at 5:15 AM subject: Re: Move out mailed-by: Jim, What are you talking about? Im not peeping in any windows. I had a headlamp on to move stuff into my locker before it closed. I was emptying items into my storage unit on the evening in question. I threw old food away, from my cooler, over the fence. Had you actually felt threatened by a paying customer who was clearly working in his locker, within known business hours, you should have notified the Sheriffs Department. Whatever illegal activities you have going on in Candlelight, which would cause you to come running out and ask me what I am doing, is none of my concern. The posted times are until 8pm, when the gate locks. If you intend not to have business hours stay the same during winter hours, post the hours, as would any sane business management. No worries Jim, I will not rent there again, nor will I recommend Candlelight Storage to anyone, for any reason. I will leave a negative review, including this email message, with the BBB and any online source that I find. I will also forward this message to my business partners in Colorado and surrounding States. Enjoy your Sunday Ryan S. ***Clearly, the posted times have changed, but as a paying tenant, found out the new hours and my eviction via email. Candlelight Storage LLC is guaranteed to surprise, though not always in a positive way. Avoid amature hour in Golden.

Matt S

I have had a storage unit here for a year and needed something larger. I asked about it and Jim said he would let me know when the size I wanted came available. As usual, he follow through and called me when the size I wanted was available. Their autopay setup is helpful. I like the fact that it is not 24 hour access. The worst of things happen in the middle of the night and this place is locked up tight from 8pm to 6am. Someone else complained about the hours changing, but the have signs all over the gates stating the times they are open. I am not aware of the time changing recently. It is rare that I go to my storage unit and dont see someone there, which means that they are seeing anyone else that is around so that make me comfortable with the safety of the location as well. Great place!!

John Brown

Because I was going to be out of state for 1- 2 years , I had to store my furniture. After checking the market and choosing your predecessor firm, I am very disappointed in my experience. I rented space, spent a $1,000 having my furniture moved. Then in a couple of months, you increase the rent $20/ month ) I assume to pay for your purchase. As your firm knew I was not there and could not afford to move the furniture twice, you had me. You could have waited at least until 12 months and then increased my rate, but, obviously the bottom line is more important then your customers. So if you are considering moving into StorQuest, build in a short term rate increase, because there contract is worded so they can. John Brown

Marilyn Ball-Shannon

I have ALWAYS gotten the very best customer service and I feel like the prices are the absolute best in town. Jim and Nic have gone out of their way to help me and respond VERY quickly to any calls or questions and concerns that Ive had. I will always refer anyone needing storage to call Candlelight FIRST because you will get the best service and pricing available in the Denver metro area. These guys are fantastic and I promise you wont be treated better anyplace in town. Some of the other places have ONLY rude agents to assist you but that wont happen at Candlelight because they treat you like youre the ONLY person in town!! Great job guys keep it up

Bill Maharry

I had been a loyal client for three years with Candlelight storage they offer great service at an affordable rate StorQuest came in bought them out and immediately raise their rates byt 60%. I currently pay almost double what I have been paying. There was a big wind storm that knockdown my roll up door off its track they cut my lock and put on theirs without my permission and did not fix the track properly I had to ask for three maintenance request to get it fixed properly. Your mileage may vary but the service has gone down and the prices going up. StorQuest defense is that their rates are comprable to anyone elses in the metro area

Anonymous User

I have been a customer of Candlelight for nearly 5 years. The place is very secure (cameras, alarms on all units, gated access, on-site manager), and I have never had a problem with access. Gate hours are 7a-7p everyday. The office has standard business hours. The guy that runs the place is very nice and accommodating. Prices are lower than any where. The place is huge, so they will probably have the size that you need. I would highly recommend this place.

Shirley Nickerson

I was dealing with the assistant manager. He was awesome extremely polite and efficient. Overall I feel that he represented the company very well. The unit was clean as was the grounds. As far as renting a storage unit. Rest experience!

joe majeski

Just rented a storage unit with Zack at StorQuest. He did a great job explaining the contract and our options. A nice, clean, well secured facility in a great location.

Robert Rich

I had an excellent pain free experience signing up to rent a unit; Nick was knowledgeable and answered all of my questions. The unit was clean and in very good shape.

Carol Bosbyshell

The service we received from Zach was exceptional. He was very friendly and patient as he assisted us with picking out the right size unit to meet our needs.

Kelly Howell

Leilani is very experienced and professional as a fantastic representative for StorQuest. Nice facility. Like the fact there is onsite security 24/7

Jessica Zarovy

Lehlani was super nice from the beginning and really helpful getting my correct reservation and getting me through the set up! Thanks!!

Pro Peller

I have several storage spaces around the country, this is by far the best. Thank you Jim and everybody else. Keep up the great work.

Blair Hayes

Nick and Jessica are great. The new management is a real improvement. I highly recommend this facility.

Yong Choe

Best place to work with in city of Golden for best price. Thank you so much for all your help Joshua.

Ginger Matney

Super clean and spacious. Very good customer service! Zack was very helpful and professional!