U-Haul Moving & Storage of Golden

15500 W Colfax Ave, Golden, CO 80401, USA

Address:	15500 W Colfax Ave, Golden, CO 80401, USA
Phone:	+1 303-279-9696
Site:	uhaul.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 18

Reviews 24

P.E. Political Education

Amazingly un-professional. We booked our truck weeks in advance of our in-town move. On the morning of the day of pick-up, I called the office and let them know I would be there for the truck in the early afternoon. They acknowledged that this would be fine. Later the same morning I received a voice mail with a message from the owner stating that since I was not in on time to pick up the truck that they gave it away. The tone of the call was condescending and indicating that I was to blame. One call. No warning, no time to call back. Simply gave the truck that I reserved away (Seinfeld: you know how to take the reservation - but not how to KEEP the reservation). When I called them, they indicated that my earlier call was not answered in time so it rolled to their corporate dispatch. And corporate did not get the message of my pickup time to them. My stance was simple: It does not matter if the fault is U-Haul corporate or your local franchise. It is all U-Haul to the customer. The only truck they were able to locate for me was at another location and considerably smaller than what I booked. This ended up costing us $225 more in labor and mileage due to increased time with our movers (movers I booked through the U-Haul service). When I called customer (dis)service, they took my information and promised a call back. Instead I received an email with a $25 credit toward my next purchase. I will never be using this credit because I will not ever grace them with my business. I encourage everyone to consider Penske, Budget, Enterprise or anyone else. both the West Colfax and U-Haul corporate failed here.

Scott Hackett

The make the US Post Office look good. First off I had called the location the day before around 8:30am to check on the availability of a auto transport trailer for Saturday the 10th of October and to make a reservation. I was told by the female at the location I was speaking to " Oh yes we have lots of those just come on it" I then ask about making a reservation she then said no need we have many just show up. I show up on Saturday around 9am at this point I am the only customer in the store the two employees a white female and a short fat African American male. I state what I am there for, the female asks if I have a reservation, I reply no I was told yesterday on the phone from someone at this very location that there were many available. She and I very well knowing it was her I had spoke to. Obviously this woman is very hung over from the night before, more on this. She goes on to say well I do not know if we will have any available. Then the male decides he is going to help me as another customer walks in and she starts to help him, they go on with some small talk and she goes into how she got a 19mile an hour over the limit ticket on her way in. Finally after about 20mins it is determined that there is a trailer available. After paperwork that took another 20mins and more time to change the toner in the printer that appeared it was his first time ever doing so. Then there is the fact that that short fat AM has zero clue about how to direct a driver backing up to hitch up.

Colorado Sun

Great location. I would like to point out that the previous reviews reflect people who dont understand how this work. 1. When you set a reservation you are asked a pick up time. You choose the time. If you do not show up at that time. You are late, as you would be anywhere. They wait about 30 minutes or so before the call. 2. To the person who was mad he or she couldnt take the truck out of state. You reserved the wrong type of truck/rental. Some trucks are for round trip use only and some trucks are for one way use only. When you made the reservation you failed to tell the person on the phone you were going out of state. I had used uhaul for years. The process and use of equipment is pretty straight forward.

Lawrence W

Made a reservation for a truck. Showed up to pick it up. Was told they had overbooked this truck but you just need to go over to our other office where one will be available. "Going over to our other office.." turn out to be a 1.5 hour round trip in traffic to the Highlands Ranch franchise to get a truck. Not impressed.

Amanda Cyphers

We planned to rent a pickup truck to haul a boat to another state and reserved it. When we got to the location, we were told we couldnt take it out of state. We were on our way out of town and started to panic a bit! The man helping us was okay, but then Augusta came in to save the day!

Robert Kaufman

the people at this location are incompitent and have no customer service skills.. i will never shop at this location ever again and would hope that everyone else listens these people openly admit that they hate their job and down care if your happy with the experince or not...

Emily Hanke

Knowledgeable employee helped us find exactly what we were looking for. He also suggested another item (floor dolly) that helped us to be able to move even more than we thought we were going to be able to move

Jim Fries

Long wait at opening. Arrived 15 minutes ahead of opening, had a reservation. Each customer transaction (3) before me and my own, took about 8-12 minutes. Mediocre service. Felt like the DMV.

Tiffany Nayar

Unprofessional. They left my car with $500 worth of damage. Horrible customer service. The only help the offered was for me to deal with corporate. Beware! Go anywhere else but here.

Justin Heath

Service was fast and friendly with my drop off. They have a covered drop off that you can just pull into, the staff comes out and unhooks to trailer then you can just drive off.

Tim Burbank

Didnt have what I needed but staff working pointed me in the right direction for what I needed, will go back next time I need to rent a truck or get moving supplies in the area

Жизнь в США Дом на колесах.

Можно заправить пропан так же в несъемные с авто баки

Craig Lowary

Very helpful and friendly U-Haul location. The truck and trailer pickup process went very smoothly and they answered all of our questions.

Brandy Ranshaw

This location is out favorite we rent allot of trucks and never have issurs the guys in charge arr fabu

Amazing Success

Cool place. Ed went through a lot to make sure my trailer lights worked and gave me a fair price.

Benjamin P

these guys were good to me when I rented a truck and I am renting from them again.

Craig Brown

Consistent, dependable service. Not flashy. They just get the job done