Colorado Athletic Club - DTC

5555 DTC Pkwy, Greenwood Village, CO 80111, USA

Address:	5555 DTC Pkwy, Greenwood Village, CO 80111, USA
Phone:	+1 303-779-0700
Rating:	3.5
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–9PM 7AM–7PM 7AM–7PM

Location

Photos 57

Reviews 8

Benjamin Flocka

Do NOT go to this place. Over this past weekend, a few of my friends got together to play basketball at this location. A friend recommended the place and it was very close to my home so I decided to suggest it to my friends. I looked on the website and it offered a free 3 day trail for first time guests. None of us had ever been there before so we didnt think it would be a problem. The website did not state anything regarding limits or groups. Upon our arrival, we were asked to sign it for a tour. A manager by the name of Stephanie or Stacy (I believe) came out to speak with us. She informed us that we could not use the facilities without paying a $15 guest fee for each person. This came as quite a shock as the website said they offered a "Free" 3 day trail. I went on to explain this to her and showed her the site. She then informed us that in order for the "Free" 3 days trail to work, we would have to know a current member. Once again, something that was not mentioned on the website. She stated that they usually dont allow non members because current members would be disturbed. Not sure why this would be our problem as we could be potential members. The manager could not come up with a valid excuse for their false advertisement and actually had the nerve to say the rules are "somewhere in the fine print". This helpful/insightful answer prompted me to show her the site again, where the only requirement was to be a first time guest. After several minutes of debating, they were unwilling to budge so we decided to go somewhere else. I will NEVER come to this place again. From the false advertisement to the way the manager was unwilling to honor their website puts a sour taste in my mouth everytime I think about this place. I should not have to know a member before I try a "Free" 3 day trail. Even if, this should have been mentioned on the website. The $15 guest fee was not a big deal but the way we were treated really stuck out to me. I will reiterate my previous statement. Do NOT go to this place, unless youve already made the mistake of becoming a member. This seems like the type of place to give you a low Intro membership rate, hike up the price in a few months and when confronted, they provide the fabulous response of "its somewhere in the fine print".

Daniel Naglowsky

The customer service and the management team is clearly unprofessional and not trustworthy. When I signed a "12 Month" commitment last year in June, I was informed that I had the possibility to execute an early-termination if I provide at least 30 days in advance and pay the following months membership fee. Fast forward to February of this year, I went in and signed a cancellation notice and was informed that my membership would be canceled and the following months (March) membership fee will have to be paid. As of today, I have been charged the full membership fee for the past three months. I have contacted the Wellbridge company and they have informed me that it was not possible to do an early cancellation, even though the membership coordinator at the fitness center and the Wellbridge website have all stated that it was indeed possible. Here is the cancellation verbiage that can be found on the Wellbrige website: "In order to provide you with a complete service in termination and protect your signatures security, we require that all termination requests be provided, in person, at the Club...". Do not sign up for the membership if you do not plan on going to the gym for the full 12 months and due to the poor customer service.

Amanda Straw

I was a member of this gym for almost a year. The atmosphere was terrible. The staff were really rude, non of the trainers ever smiled and made you feel welcome, I felt incredibly judged by the staff while working out. This place has a beautiful basketball court and that was one of the selling points for me. Except I was hardly ever able to use this due to it always being filled with local club youth teams practicing in the gym. The classes were intimidating to go to because the staff would make you feel really awkward if you asked about time/location of the group class. I have a really busy work schedule and my hours dont fit well with this gym. I called to try and cancel my membership as I could not find time to go in and cancel. They refused to allow me to cancel over the phone. Finally when I went in to cancel they didnt even ask my why I was leaving and stated it would have to pay one more month of my membership. For the amount of money they charge per month for you to go here it is not worth it. I will gladly take my service elsewhere.

Lauralee Beerman

This club is a pure delight. Not only do they offer a heated yoga/Pilates studio but all the classes are innovative and professionally taught. Coming in soon is the My Zone HR based training for not only the functional fitness and weight training areas , but for the spin room with new Stages (met based) bikes, as well as huge aerobic studio. There is never a wait for the exorbitant variety of of cardio equipment. Personal trainers are veterans in the industry and always wiling to help. The pool is kept clean and rarely crowded. Pull under the club in the free underground parking area when weather is inclement. Stay and use the heated eucalyptus steam room , hot tub and steam room then get dressed in the well stocked locker rooms. This club is the perfect size to form friendships and make it your home!

Jared Wildeboer

As mentioned by others here good luck asking for a few months off your membership if you say have brain surgery, you and your doctor must fill out a form for it to be processed, not necessarily what I felt like dealing with at the time. So I left it and went to cancel a few weeks later, after my surgery, and they lost the paperwork that I turned in at that time so I ended up paying 3 more months worth of my membership before I realized their clerical mistake. They gym is nice though...

Ken Posen

Ive been a member for over 15 years and cant think of going anywhere else. The staff is always friendly, great classes and great equipment. Ive checked out other clubs and have not been satisfied. Remember, you get what you pay for. Yes, CAC is more expensive than 24 or Planet Fitness but you are paying for a full service club with CAC. Keep in mind they also have multiple locations in the Denver/Boulder area.

Rachel Price

DO NOT SIGN UP HERE! Unless you want to pay way too much for short hours, crowded parking lots, and bad service. I wrote my notice, gave it to corey, to end my membership and they still charged me after my end date. Corey and Zach are untrustworthy. Zach made me pay way too much. His discount was 1 dollar off. Beautiful gym. Terrible terrible service and atmosphere.

Megan H. Vogt

I used to go to 24 Hour Fitness, and it was madness trying to squeeze into their classes. The Colorado Athletic Club offers a lot more breathing room and a large selection of classes throughout the day. I also appreciate that the pool is always warm! The showers could use a remodel, however the locker rooms are beautiful and well-equipped.