Greenwood Athletic and Tennis Club

5801 S Quebec St, Greenwood Village, CO 80111, USA

Address:	5801 S Quebec St, Greenwood Village, CO 80111, USA
Phone:	+1 303-770-2582
Site:	greenwoodathleticclub.com
Rating:	4.1
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–9PM 6AM–8PM 6AM–8PM

Location

Photos 65

Reviews 8

Chevis Collins

MAKE SURE TO READ BEFORE YOU GIVE THIS MONEY HUNGRY GYM YOUR HARD EARNED MONEY! Greenwood Athletic Club has the worst customer service I have ever experienced, let me tell you, they only want your money! We had been members for a year (it is a very expensive club to join, you know that going in). All members were given a price increase or the option of holding current rates by paying a year in advance for 2015. We paid the year in advance. However, what was not disclosed was the fact that they would be renovating the mens bathrooms during the year (which is what my husband loves about going to the gym, relaxing in the locker rooms, taking a nice steam and whirlpool after a long day and workout). The re-model has now been going on for 3+ months. Needless to say my husbands experience has completely changed and he is very upset. They send out surveys as the claim "their member experience is very important to them". However, when we gave a negative review as to his complaint that he hasnt used the club as much because what he likes the most has been unavailable. The response was merely, were sorry, nothing we can do. Our hands our tied and the re-model was much needed. Since we paid a year in advance we didnt have the option of going down to a single membership for me and putting his on hold until the re-model was finished as others did and took advantage of. So we asked, okay, since we paid a year in advance, could you give us a credit for what we would have gotten going down to a single membership. Once again, nope, we cant do that. If we offered that to you then wed have to offer to all our members and anyway you got a discount when you signed up for a year (back when they didnt disclose the plans). But they did offer us a "gift" to show us how much they appreciate our membership. The "gift" turned out to be 10 Guest Passes. Yes, thats right. They offered us something that literally has no value to us, the actual member. But they would like us to refer people to their gym by offering them the opportunity to experience it as a guest. You can bet that will never happen. Seriously. I was floored. So then I said, okay, its clear that this isnt the gym for us. Since we cant come to a resolution, wed like to end our membership immediately (we have 2 months left in the year). Can you please refund the last 2 months. Wait for it....nope, they cannot do that as all year long contracts are non-cancelable and non-transferrable. Huge surprise. So basically they are willing to do absolutely nothing in regards to resolving our complaint. And quite frankly, if they had done anything at all that was relevant and valuable to us, we would have been members forever. But Im a firm believer in not supporting a business that doesnt take care of their customers first. And I dont believe you should support a business like this either.

John Krnak Sr

Its difficult to rate this, maybe if I had a guest pass (hint) I could do so.

brandon sauder

Awesome,clean,nice equipment, great kids play area. Great staff!

Stacy Dash

Unless you are rich and white, this is not the place for you lol

The Denver Drone Co.

Great location and employees!

Jay Goldin

best part of the day is here

Jackie Silverman

Best gym in town!