Schaller Auto Body

55 Veterans Dr, New Britain, CT 06051, USA

Address:	55 Veterans Dr, New Britain, CT 06051, USA
Phone:	+1 860-826-2043
Site:	schallerauto.com
Rating:	3.8
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 8AM–12PM Closed

Location

Photos 5

Reviews 8

Patricia Weigle

I was in a car accident and my insurance company made a next day appointment for me which was great for my schedule. My airbag went off and needed a rental car which my insurance company knew about. They told me I could get my car fixed and a rental car here. I felt reassured and comfortable that this company was close to where I live and could get a rental so quickly. Its horribke to be in a car accident and when you are in the middle of getting repairs its just a nightmare to get it over with. I arrived and it took someone about 8 minutes to notice I was waiting to be helped. I got to the office 30 minutes early of my appointment and the woman up front with short brown hair was really rushed. There were only two other customers but the employees here seemed like they were swamped. I met the associate that would be assisting me quickly and we walked out to my vehicle. As soon as he looked at my car he got visibly angry and exclaimed how the vehicle wasnt drivable and how ridiculous it was that I drove it and didnt have it towed. How no one told him that it wasnt drivable. He told me three to four times "this vehicle isnt drivable." As if I couldnt hear him. Then he walked me in his office and said multiple times to the front desk staff that I need a rental because my car isnt drivable. As if it was incontinence for him or more work or something. I had to ask him to calm down and I told him I am aware I need a rental which is why Im here in his shop. I felt l was treated so rudely. Its mortifying to be in a car accident and I have insurance. I should be treated with respect and kindness. I was in a car accident I am a paying customer. The rental car woman was really friendly and helpful. Ill see how the repairs or claim goes but I really wouldnt feel comfortable coming back to this shop after this experience.

Robert O.

Recently bought a used car from them, and they are by far the absolute worst auto dealer Ive ever dealt with in my entire life. If you have any issues with your car during your 60 day warranty you can forget about having them resolving the issue because they are experts at giving you the biggest run-around ever, right up until your warranty expires. My brakes were sticking to my rotors, to the point where I would be in a car wash and the machine wouldnt be able to pull my car through because they would be stuck (safety hazard right?!) and I had to get the car serviced elsewhere and pay out of pocket just for my own safety. I tried approaching them with the bill, but they said they could have done the same exact thing for no charge. My question is, why didnt they do it the first 4 times I brought the car in for this issue and the 1 time I brought it to a real dealership they fixed it? SCHALLER = JUNK. Go somewhere else and save yourself a lot of headache.

LoriAnn Hall-Elmer

I highly recommend Schaller Auto Body! I recently had to have my car repaired due to an accident and wasnt looking forward to the stress of going through the car repair process. I was very surprised by how easy and stress free the entire process was. I went through my Geico insurance and found that Schaller Auto Body was one of their ARX shops. I took my car to Schaller Auto Body where they assisted me right away, they kept my car to assess the damage and start the repairs and I was able to get a rental car all within 30 minutes. They called me the next day to let me know of the estimate and when they would have the work completed by. I had my car back within a few days and all the damage was completely repaired. The car looked brand new and you could never tell there was damage to begin with. I am very happy with the work and how I was treated as a customer. I would recommend everyone use this body shop!

Edgar Pascua

Got rear ended while sitting at a stop light and ended up having a damaged rear bumper and trunk. When I brought it there I was quoted that it would take about a week and a half to get done. Originally slated to be done on March 21st. I got an email roughly every other day providing followups on the cars progress, as well as calls asking how I wanted to handle certain things along the way. To my surprise today (17th) I received a call saying my car was ready for pickup. Picked it up today was in and out in no more than 15m after doing a quick walk around and going over all the repairs that were done. Was expecting to see a shade difference on my car considering the super thin oem paint Mitsubishi used on evolutions but the paint looks perfect.

Vincent Seita

They are always swamped, taking on more work than they really should, without the proper amount of technicians to do it. I got in an accident near the beginning of July 2016, and now it is almost the end of August 2016 and my car is still in the shop. I call every week and its always some excuse. I got my car repaired here at the recommendation of Geico, as a direct repair shop. DO NOT GO HERE. The on-site Geico adjuster, Vann Nong or whatever his name is, wont respond to your calls and wont keep you updated. They also dont have the amount of technicians they should to run a state of the art repair facility; just google search "Schaller Auto Body" and they are desperately trying to recruit experienced body repair techs and paint techs here.

Yvette Budrow

I know their are some negative reviews that are not the real deal but I received unbelievable treatment of a previous customer at the Auto Body shop. They fired the guy that I had been in contact with THAT DAY and refused to make good on a repair they botched originally. I had e-mail for proof but it didnt matter. They said if I drive another 70 miles on another day, they could sand the corner of the bumper and put some paint on it. Nothing wrong with it anyway and Bruce should not have agreed to fix it. Unacceptable! I was livid and so upset. They wouldnt even tell me why I couldnt talk to him until I figured out he must have just been fired....he left a few hours earlier. I am now dealing with my insurance company!

steve Clark

From start to finish this was a very pleasant experience. The estimate was done quickly and everything was explained to me as to what needed to be done and how much it would cost. When I dropped off my car, the rental company was there within minutes and I didnt need to do a thing. The car was done when they expected it would be finished, and the work was done well. I couldnt be happier with the experience and would recommend Schaller Auto Body to anyone.

Saad Qureshi

I was in a minor fender bender and brought my car to Schaller. Not only did I get very prompt service (my car looks good as new). The day I picked up my car it was completely cleaned inside and out. They gave it a full wash cleaned out all the weather mats etc. I would recommend Schaller to anyone lookin for any auto work needs. Thank You