Address: | 201 Bellevue Rd, Newark, DE 19713, USA |
Phone: | +1 302-894-7405 |
Site: | publicstorage.com |
Rating: | 4.9 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM |
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Evette Countee
I was in between my apartment and my new home and I needed a place to store my belongings. I was greeted by a smile when I came in the door. The customer service person named "Mona" offered ample space and I was able to get a unit right away. She seemed very knowledgeable about what was available and insurance details as well. She was able to recommend a lock for me right there in the store. The store was neat and I always felt safe on the property even in the evening. I have recommended Public Storage to my friends and will continue to do so. Its affordable, clean and they are located everywhere it seems. If I should ever need the service I would be a repeat client at Public Storage.
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Justin Bitter-Czerwinski
5/22/17 = The site manager - Chris - gave me a 5-star service experience today. He helped me in several ways to create a path for me to regain access to a storage unit that I have been ignoring for years. (I had lost the key to the lock on my unit and the access code that opens the gate.) Chris was patient and professional in getting me on the paperwork path to being able to access my unit. The office was extremely busy today and I observed him helping (by phone or on site) five other customers for different issues during the hour+ that I was there in the same proactive, helpful way that he helped me. IMHO, thats 5 stars times six people!!
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Jennifer Daniels
I highly recommend doing business with this Public Storage. The staff are completely helpful. I had an employee by the name of Tina who went out of her way to help me avoid a late fee on my storage unit. Tina went above and beyond her duties. Companies need more employees like her that are willing to accommodate customers when they need assistance. Thanks Tina for being awesome! =) Tina and Chariie have been great once again. They are very helpful customer service attendants. They are polite and willing to go the extra mile to keep customers happy. I appreciate them both. =)
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Joanne Canizaro
We arrived at the storage unit two hours earlier than our appointment, and we had just booked the unit the day before. Chris took us right away. He could not have been more helpful. He is extremely knowledgeable, professional, courtesous, and just downright nice! Chris walked us through the entire process and made sure that the unit we rented was the right size for what we needed. It was so refreshing to find someone in the service industry who enjoys his job and understands what the word "service" means. I would recommend Public Storage to anyone!
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Beverly Anderson
The Public Storage in Newark, DE is a clean, efficient facility. I worked with Jules who answered my call on Mothers Day and all the way from San Francisco, I could hear her smile. She very effectively handled my inquiries and we scheduled an appointment. When I met her on a Friday morning, she was as pleasant and easy to work with as I had imagined. She worked quickly, sorting out my needs and didnt balk when I asked for a different unit. I was in and out in less than 30 mins. Jules service was impeccable. I know my goods are in good hands.
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Fadi Takla
These guys are great, I was in last week to rent 2 storage units and they were right on mark with what i needed. Lauren and Jessica worked with me to get me in as soon as possible. Last year i rented a storage with another company and i had to pay extra $500.00 because the storage unit closed on us at 7PM and my movers kept my things in truck it was a nightmare. These guys understood what i went through and gave me 24 hour access witch i appropriated it. would recommend this storage clean, nice staff
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Henry Lamar
A few days ago, I decided I needed some additional storage space. I chose Public Storage and it was a great decision. The manager Tina was absolutely phenomenal. She was very caring and treated me and my son like a family member rather than a customer. She explained things simply and did not try to offer me anything she knew I did not want. She even gave my son a jacket to keep. I recommend Tina and Charrie. They are caring managers and your experience will be smooth
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Keely Keller
Arrived late into Newark after a long drive with a loaded UHaul truck, and was greeted by Tina and Andrea. Was worried about not getting into our unit due to our late arrival, but Andrea and Tina stayed after hours to make it happen. They were both very cheerful and friendly, and managed to find us a unit close to the main door for ease of access. Unit is clean and just the right size. Would definitely recommend this storage facility! : )
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Jordyn Miller
This was such a great experience for it being my first time renting a unit . The managers were nice and friendly walked us through everything and told us what to expect . Even ensured us of things we should use to protect the things we were storage . Im glad we choose this place especially because I called around to numerous ones and they kept ensuring of the size I needed and went through everything I was storing . Truly a great experience
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Sade Urquhart
This Public Storage location has got to be the best representation of the company. When I arrived, I needed a bigger storage space and I was given the last storage unit in the lot even though it was reserved by a woman who was a no-show. They truly were a blessing when they helped to transport some of my things into the storage unit. I am grateful and would above all recommend this location if youre moving to the area.
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Betsy Caufield
I needed a small storage unit in a bind and I was so impressed how easy and painless it was at Public Storage. Staff was incredibly friendly and Christina, the property manager was super friendly and helpful. I was very impressed to hear that they do a walk through daily to check all units are secure. The property is well maintained, well run, and wont break the bank! Will suggest to anyone who needs space.
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Keith Breyla
I highly recommend this place. The staff, Lauren & Christina were very friendly and helpful. Lauren clearly explained everything that I needed to know & I could tell that she genuinely cared about the safety of my belongings. I would definitely check this place out for your storage needs. You wont find a nicer, more helpful staff anywhere and I dont have any complaints about the storage facility.
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Tim Wampler
Lauren and Tina were fantastic. Lauren was very informative went over everything in greal detail. She showed me the storage unit which was very clean they both were very friendly and knowledge of the public storage brand. Lauren and Tina made me feel very comfortable and made me want to be part of the public storage experience Iwill recommend Public Storage to others thanks Lauren and Tina.
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Steve Long
Chris the property manager was perfectly professional, efficient, and personable while checking in and reviewing the documents to be signed. The storage space itself was on Labor Day sale and it appeared to be very well suited for my needs. The neighborhood was nice as well with regular patrols at night and a robust security system present. I give it 5 stars and recommend it.