Midas

1620 Rhode Island Ave NE, Washington, DC 20018, USA

Address:	1620 Rhode Island Ave NE, Washington, DC 20018, USA
Phone:	+1 202-526-3400
Site:	midas.com
Rating:	3.3
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–5PM 9:30AM–5PM

Location

Photos 26

Reviews 8

Joseph Wilkins

Complaint Details I bought my 2005 BMW X5 on May 12, 2016, and got my first oil change on September 16th, 2016 at Midas(1620 Rhode Island avenue Washington, DC). Got the oil change done and drove the vehicle(in good condition at the time) approximately 800 miles through 6 months(oil change every 3,000 miles), but one day I started the car, drove about 2 miles and a sign comes on dash "engine oil pressure stop engine" and shuts off. So I get it towed to a mechanic (A&W auto shop) who tells me I need a new engine because there is no oil in engine which caused it to shut down. Immediately I think thats strange because I should have oil.So I go to Midas and tell them " you guys performed an oil change on my vehicle and obviously didnt do it right, so yall owe me an engine because its broke". So manager( Shane T. griffin ) ask for my information and pulls up my last service and says "we have on our side that you had an oil leak". I asked why no one told me when I got the oil change done, he says "it was noted in our records so you wont see it. I say "yall have to do something about it because it could have been prevented " and he says " well its a process". I say " thats why Im here lets get the process started" and he say " let me contact my boss and well get in touch. He(manager) calls next day to tell me to have it towed there(Midas) so they can look at it. Which I did and theyre diagnostic was that they dont know what happened but it had nothing to do with them. Hands me an estimate for over $6,000 for a new engine and tell me I got a few days to decide if I wanna pay for the repair or I have to get it towed from theyre shop. Desired Outcome/Settlement Desired Settlement: Repair I would like my engine to be replaced by Midas (atleast a percentage) because they should have told me when I got my oil changed that I was leaking oil and engine damage could have been prevented. The car was in excellent condition before the oil change. I have no record of oil leakage from them but they knew which makes them guilty for not telling me. I JUST WANT MY CAR BACK!!!!

Scott Mueller

UPDATE 2/21/17: I received a call from Shane, the new manager for the Rhode Island Avenue location and he has agreed to reimburse us for the full amount we paid. I applaud Midas for realizing they had an issue with prior management and took the necessary steps to fix the situation. This place should be avoided at all costs. Complete scam artists. They claimed to repair/replace the rear wheel hub assembly and bearings on my sons SUV (to the tune of approximately $1,000)and sent him on his way. Less than two weeks later, the wheel in question was shaking uncontrollably and was basically ready to fall off the car. This could have ended tragically for my son and anyone else who happened to be driving behind him We had to have the same repairs that these crooks claimed to have done completed by another mechanic. He showed us clear evidence that, not only did they not do the work they charged us for, but they also used shoddy "junkyard" parts to mask their deception. Dishonest, fraudulent merchants who refuse to admit their scam. STAY AWAY -- BUYER BEWARE!!

Jared Perez

Ive been seeing a trend and I see why, many people say that the staff here always try to change parts that dont need to be changed. I went in to get a nail out of my tire, they were going to charge me $57. They went over to my car and then came back and said, "you need a tire, your tire isnt worth fixing." Did I ask you to check if my tire was in proper conditions? Let me answer that, no I didnt, I politely asked you to take a nail out of my tire. I left the place very frustrated. I got it fixed the next day with someone else, $15 is what he charged me. Less than 10 minutes. I waited about 30 minutes here at Midas. The staff here should really listen to what the customers wants, not what you think they need. I also over heard another customer paying for his service and they charged him almost $50 more than what he expected to pay. Im really not impressed with this place. Never going back.

Aneatha Robinson

Midas really struck gold when they found a manager like Alistair. He far exceeds the standards of excellence of regular Midas employees. He takes a personal interest in the service that comes out of his shop and makes his customers feel not only important but also safe and secure in the work being done. Alistair personally test drove my car after repairs were made. I felt very confident the repairs were made correctly. I want Midas to know that I will be bringing my car back to their shop as long as Alistair is there;. I do need more work done. But, if Alistair leaves the shop Im going to seriously have to think about following him.. Employees like him dont come around everyday. Thank you Alistair and Midas.

Anonymous User

THEY SUCK !!! I took my car there to have the brakes inspected (of course they said I needed EVERYTHING done and wanted to charge an arm and a leg for it). The kicker is I was driving around the circle near American University the very next day and the wheel damn near FELL OFF OF THE CAR. No kidding, I took off the hub cab and there were 3 lug nuts rattling around free inside of it. To make matters worse when I called and told the manager what had happened, she puts me on hold then comes back and tries to tell me that it wasnt their fault, they didnt even take the tires off of my car. REALLY... REALLY !?!?!?? please dont go there.

Adrian Diaz

The Service was great and the Store Manager, Alistair, is really profressional and has a genuien interest in providing great service to his customers. I had a great experience here, especially when I thought I needed new brakes and or tires. I didnt need either and could have been ripped off, but wasnt. Alistair has integrity, which is something hard to find on the automotive industry. He explained that al I needed was lock up my brakes to get the rust off of them and he could have charged me an arm and a leg for new brakes. I am a new life long customer as long as Alistair is running that place.

Andrew Lovett-Barron

Avoid at all cost: they do the work incorrectly and try to charge you double. They improperly installed brake pads on our Volvo for $200, then attempted to charge us an additional $775 for service we didnt need. When we consulted our insurance and had our insurance rep speak with the owner, the owner hung up before returning the phone and said "they would cover $300" and we would have to pay the difference. When I called the insurance company back, they said that Midas was overcharging us and they would fully cover the repairs for the right price. Will follow up with more as we get it sorted.

Ashley Dudek

Absolutely the worst customer service I have ever experienced. The gentleman at the counter was unresponsive & gave very little interest in the issue at hand. Have had the SAME part replaced 6 times with the same reoccurring issue. The manager claimed that the past issues were not his fault since he just joined this location a few weeks ago. He was unhelpful & rude. Would recommend to take your vehicle to another location or another company. Absolutely absurd.