All Tune and Lube Total Car

4817 Kenilworth Ave, Hyattsville, MD 20781, USA

Address:	4817 Kenilworth Ave, Hyattsville, MD 20781, USA
Phone:	+1 301-209-0330
Site:	autorepairlaurel.com
Rating:	3.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM 10AM–2PM

Location

Photos 18

Reviews 10

Teri Weefur

If youre going to get a basic thing done (say oil change) then this place may be ok, but my recent experience with having them take a look at why my windshield wiper was not working (was a loose lug nut, which they charged me $75 to tighten---sigh), and to ask them to look at why my lighter was not working has not gone well. The guy who worked on it couldnt figure out why the lighter was not working, and I because I had already been there for 2 hours to get a nut tightened I didn;t have time to wait for him to figure out the lighter (apparently the mechanics take their time to come into work--even though they open at 8am, most of them strolled in at 8:30am). So he pulled my car up and the panel where the lighter is (plus my car-seat-heater buttons) was not put back properly. I mentioned to him that it didnt look right and it needed to be replaced properly (and was annoyed initially that he wouldve just let me leave with a broken panel if I hadnt noticed it). The guy then admitted that he broke the panel and the owner who was there apologized and said they would order another panel free of charge. I was told to come back the next morning, and when I did, was told that the panel had not come yet. I gave my number again and asked to be called when the panel would be ready. I never got a call from them, and had to call each week (now in week 5) to follow up with them (now Im more annoyed that I have to call a company when they promised to call me). Last Friday, I called to follow-up again and the receptionist said to come in Monday at 8 am for it to be replaced. I gave him my name and phone number for the 3rd time and asked them to call if anything changed before then. Monday morning, I show up and the receptionist says the part is not there. I told him I had very little patience left with their lack of communication. He apologized profusely, and promised hed call me that afternoon with an update. I asked him if he still had my number in the system, and he said yes. I asked him to repeat my number to me, and he couldnt because he didnt have the number (busted!). Maybe this is the kind of place that thinks because Im a woman they can BS me (btw, all the other one-star reviews on Yelp seem to be from women so maybe there is a point there), but Ive lost confidence in their communication and will now send my husband who has way less patience and tact than I do to deal with them. If you cant find a part that you broke, COMMUNICATE that to me. Finally I had to reach out to the owner who has been the only one actively calling to keep me updated. More than a month later, he calls today to state that they need my car ALL day to take to the dealership to find the right panel replacement. There was no reason given why they need my car all day and why they couldnt just take the 6in by 3 inch panel off and leave my car with me. He also stated that he was doing me a favor by not charging....which I had to correct him on: YOUR company broke it, nothing was wrong with the panel before so no you are NOT doing ME a favor by replacing a panel your mechanic manhandled. So much for excellence in customer service! Theyve certainly lost a regular customer in me and Ill be taking my business to elsewhere....AFTER they fix my panel of course.

Anonymous User

I go in here for the cheap oil change and they always try to upsell something like brakes or something they can get a little profit on. The oil change is quick and underpriced. So last week they invited me out to see an oil drip in the right rear side of my engine, describing a need for a "valve cover gasket". When I mentioned "is that the side the timing belt is on?" they correctly quoted that there is a timing chain, but did not react when I pointed out that the "oil leak" looked awfully clean and new, and a little over done in the theatrics department. I park in the same asphalt everyday at home, the asphalt is spotless, and I think theyre trying to upsell me into unnecessary work and treat me as an uneducated man. Cmon guys, at least laugh off your lies when you get caught. Oil Change - Cheap, other work - not from you guys... (Pete Shedleski)

Mike Johnson

I used to do my own maintenance and repairs, so Im familiar with auto repair/parts costs and actually enjoy twisting wrenches. I work full time and have four kids at home so I just dont have the time to do it myself anymore. When I first started taking my vehicles to All Tune & Lube in Laurel, I always got at least three estimates for the same work. All Tune has consistently been the most economically priced of all three. They have NEVER tried to upsell anything to me or my wife and daughters. They stand behind their work, and most importantly, the guys there know that when I bring one of my vehicles in for service or repair, Im entrusting them with the safety of my family. Theyve EARNED my trust and confidence and in return theyve gained a loyal customer.

Anonymous User

I went to this location to get my camshaft sensor changed and they quoted me at over $870 with bogus additional work. They even wanted to put on $30 to clean my battery!!! After repeatedly asking him for the bare essentials and listening to him talk for an hour they estimated $670!! The next day I went home did the research and bought the parts for $67 and installed them myself in under an hour and a half, AND I HAVE NEVER WORKED ON A CAR BEFORE!!! That means they wanted to charge me over 350% on parts and $200 per hour!! AVOID THIS PLACE!!

Ihe Onwuka

They are remorseless practiced serial scammers. They lie about what needs to be done. Lie about whether they did it and lie about how much it actually cost, lie about whether they actually supplied the parts and then they lie about what happened. The owner Eric is a psychopath who does not know right from wrong. Go to a place that has a reputation to protect. This place relies on lying cheating and scamming.

Sally Shotwell

Excellent service, I am always treated great.. I dont get the negative reviews, no one here has ever tried to sell me extra service..they are very honest..as a female with limited auto repair knowledge..I have never been taken advantage of.. I highly recommend this shop.

Shane Ryan

Took almost 4 hours to get my brakes done. At least half of that everyone was just standing around talking while I sat there waiting. Only took about 45 minutes for the actual labor. I was the only person there. Couldve been done a lot faster. Will not be returning.

Elliott Epperson

HONEST LEAST EXPENSIVE AND TRUST ME WILLIE WILL MAKE IT RIGHT. WILLIE HAS THE BEST ATTITUDE IN THE INDUSTRY. HE TAKE CARE OF MY AVALANCHE,MY JAG,AND MY 1980 CLASSIC MERCEDES. JUST ASK FOR WILLIE

Dbassist5

Ive had my cars serviced twice there and have been completely satisfied with the services that you all provide.

Dan M

Great work, Willie knew exactly what to do. He had our AC working in no time