Firestone Complete Auto Care

952 Patricia Ave, Dunedin, FL 34698, USA

Address:	952 Patricia Ave, Dunedin, FL 34698, USA
Phone:	+1 727-474-0509
Site:	firestonecompleteautocare.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 32

Reviews 7

Melissa M.

I made an appointment to get new tires the weekend of July 4th. I got there and they told me 3 hours. So I walked to a restaurant to get something to eat. So by the time I got back, my car hadnt even been pulled into the service area. I had to end up taken a cab home since I had my young children with me. They called me a few times to let me know of other issues that needed to be repaired. $1400 later. So I took my car back into them 2 weeks later as my A.C. was having issues. They told me all the parts that needed to be replaced which was everything but the condenser and also told me I needed sway bar links. They told me it would be $1700. Then when my car was finished with, the reps at the counter decides to call the people that had dropped off their cars to let them know their car was ready instead of cashing me out first for my oil change. I waited there while my car was being serviced. Very poor customer service. I just bought this used car in February of 2016. So I went to my mechanic the next week which is a different place that I have always used before going to this place. They pretty much laughed and said well you could have just put a whole brand new A.C. in that you didnt even need when I showed them the paperwork. I only needed 2 shrader valves replaced, which cost me $25 bucks and freon added. What a rip off they are. I went to my mechanic today and got the ac fixed, my sway bar links replaced and added to have my shocks and struts replaced for a whole $1200 bucks. Never will use this place again. Such a dishonest place trying to take advantage of a female.

ted Harris

Some of the employees are friendly and others are argumentative. I recently removed an alternator that Firestone had installed to DIY a water pump and found that the upper bracket bolt was seized into the engine block with no head! Ive snapped the heads off of bolts before but NEVER in an engine block. They just put this in with no other attachment other than the pivot bolt. This belt is tightened down to over 150lbs and this upper bracket is supposed to prevent the alternator from pivoting under a load while tightening the belt up. I can not prove they snapped the head off of this but I can attest to the fact that they did install this part without the upper bracket bolt attached! They couldve drilled it out and put a through bolt but just ignored that fact. Since the upper bracket bolt went unattached I wound up having to cut the nut off because when I attempted to break it loose it just spins on both sides. The tab feature that Nissan designed to hold the head of the bolt steady stripped out and bent up! Also I went in to Firestone shortly afterwards to discuss another issue and the associate tried to attack me! He accused me of picking them for "how to" information. I wont go back! Here is a picture of the new bolt I had to order from Nissan! You see theres no way to grab the one end to hold it steady? If the nut is overtightened because the load is not distributed equally with the additional bracket the tab just bends up and both the nut and head just spin! What PITN!

Anonymous User

I had all 4 tires replaced on my van at this location. My husband took it in and when he brought it back, it drove like a clown car at 70 mph. He took it back and they guy got all peed off when he asked him to check all 4 tires instead of one, and gave him a "fine!" Well, we went on our vacation, and the second I got in the car the day after the repair, the "check engine" light came on... shortly thereafter, while on the road, the right tire pressure light came on as well. We took it to a WalMart tire center and the mechanic told us that there was a screw in our tire and the valve assembly had been ripped off and someone attempted to glue it back on. Screws dont screw themselves into tires. They also did something to the engine to make the check engine light come on. Cant wait to hear what my mechanic has to tell me about THAT! Poor work, poor attitude, and RETALIATORY SCUMB that puts YOU and YOUR FAMILY IN DANGER!

Brian H

Last night my lady was saying her tire was making a funny noise. So when she got home about midnight from the gym I said I would look at. Well I found a big screw in the front tire. So we instantly searched for tire repair in our area. We saw Firestone opened the earliest which was great cause my she has to work at 830 and has to drive all the way to St Pete from Dunedin. She got there at 745 am and they opened at 7am and she was told there was a 2 hour wait. Ive had plenty of nails in my tires over the years and I know to plug a tire ( If it even needed one ) takes about 5 to 10 minutes. So she called me and told me this and I wasnt to happy. Firestone couldnt take 10 minutes to plug a tire after she explained to them how far she has to drive and is worried about the tire blowing. Needless to say Firestone will never receive any business from us.

Lois Lanee

What a horrific store. DO NOT TRUST these people with your car. They are so slipshod -- your safety is in jeopardy. Earlier this month, I went to the store to get an oil change and tire rotation. We were leaving on a trip a day later and when I backed the car out, there was oil all over the driveway. I went back to the store and they shrugged it off as someone not cleaning off the extra oil. That cost me an hour of time, and worst of all, delayed leaving on an 8-hour drive. You can imagine how annoying that was. The low air indicator came on a couple of days later. When we had it checked, every tire was down by at least 7 pounds of air. Clearly the Firestone guys didnt bother to even check the air when they rotated the tires. They do sloppy work and do not care about the safety of their customers.

Leonel Montiel

I needed a set tires for my minivan. While calling around for quotes I ran into this location. I spoke with Dustin whom was very professional and courteous, real cool. Dustin was able to price match, and get me a better brand of tires. They did their routine check of the vehicle and it turns out that everything was good, I didnt need brakes yet even though I was sure that did. They didnt push me for anything extra. There were some suggestions but they didnt pressure me at all. All in all I got my tires which came with road hazard protection by the way. Oil cange, wheel alignment check and brakes checked all for a decent price. Thank you Dustin for the great service.

Anonymous User

I recently brought my car in for service and had the best experience Ive ever had at a car repair facility. Ryan was very helpful and was very professional. I have recommended this Firestone to my family and friends. I love my new tires and I had some other repairs done and everything was great. Ryan is a huge asset for them. The rest of the team was very nice and treated me with respect. The work was done in a timely manner. A ++++. Very knowledgeable and i can fl the work myself but I trust them because they do the work right. Even if I uR a problem I know they would have made it right. Little more $$ than private shops but less then the dealer and better service.