All American Moving and Storage

1601 N State Rd 7, Hollywood, FL 33021, USA

Address:	1601 N State Rd 7, Hollywood, FL 33021, USA
Phone:	+1 954-637-2485
Site:	allamerican-movingandstorage.com
Rating:	4.6

Location

Photos 100

Reviews 4

Aws Al-Taie

Horrible Experience ... Enjoy the details I reserved a service moving a one bedroom apartment from Winter Springs to Tallahassee on May, 31st, 2016 at 8-9 AM. Reference No: X7895603 First, the Moving Binding Estimate that sent showed that the original price is $2955, which was only a thousand six hundred and something while the real price was $1280. and I could not get an address for the dispatch center near Winter Springs. Second, the person, Mr. Jordan, who I was communicating was nice and cooperative and he said that no need for a list of my stuff the most important thing is the furniture while when I received a call from the dispatch center they said I must update the list or I am going to be charged more. I sent it to Mr. Jordan, and kept checking with the dispatch center. They never confirmed receiving it. Third, the dispatch center women, Mrs. Connie, was not nice. Finally, what happened is I received a call the day before saying that there is a route delay, so the guys will arrive at night. Then in the same day I received a call saying that they wont make it, and they will do it on the next day. So, I asked for cancellation, and the other lady in the dispatch center was nice. She said it is OK and somebody will call for the refund. Nobody called. I followed up, and again Mrs. Connie saying that I should call and try to do it myself with sales department. I tried many times until receiving the email confirmation for the refund. There was no connection between the sales and the dispatch center at all. This Company screwed me up. I had to leave my apartment at that day, and arrive in my new place in Tallahassee. So, I tried to fix the situation which costed me money and time. I paid more for a rent in my old place in Winter Springs because I needed more time to find another company which is always very difficult if you need it immediately or in a couple of days. I tried many times until receiving the email confirmation for the refund. There was no connection between the sales and the dispatch center at all. This Company screwed me up. I had to leave my apartment at that day, and arrive in my new place in Tallahassee. So, I tried to fix the situation which costed me money and time. I paid more for a rent in my old place in Winter Springs because I needed more time to find another company which is always very difficult if you need it immediately or in a couple of days.

Scott Melker

This is the worst company that I have ever worked with, in any industry. They were late for every stop, broke countless items, including my baby grand piano. The piano was insured, but All American violated my insurance by packing it incorrectly. Their salesperson, Jordan, will say anything to make the sale, including "Im a good Christian and would never lie." He lied about the training of their movers - when they delivered, one mover showed up to unload a 5 bedroom house. He called someone on Craigslist to randomly come help, after I spent hours on the truck unloading myself. They guaranteed 4 movers. He promised that they would move all of my items on one of their trucks. They showed up in a Budget rental truck that was too small, and split my items up. He then promised that my items would be consolidated to one truck. Upon delivery, the second truck didnt show up. It came 2 days later. I still never received my mattress, or a number of other items, which mysteriously disappeared onto a third truck. He lied about the price. We signed a guaranteed contract, which was even agreed upon when they picked up my items. Upon delivery, they asked me for more money and refused to unload without me paying. They lost the parts to my two year old daughters crib. She slept on her mattress (which they ripped) for three days. When the rest of the crib arrived, the screws were still missing, so my wife had to go to Home Depot to buy replacement parts. When I called about my mattress, Jordan thought he put me on hold, but I could hear him. Multiple people were joking about me being upset, and Jordan then said "just leave him on hold." The cost of damage to my items (three surfboards, art, lamps, piano, custom record shelf, dresser, crib and more) and replacing lost belongings far exceeds the price of the move. Their operation is dishonest and unprofessional - an utter disaster. I cannot stress strongly enough how aggressively you should avoid All American Moving.

dan m

Not All American at all! The company gives you a price, you sign a contract, then lie and charge additional costs for no reason that are not on the contract, and wont give you your belongings until you pay! Really sad story on a 83 yr old senior citizen. I have to tell you this moving coming is no different from the others. We agreed on a price, signed a written detailed contract,and paid it in full, for a move from one apartment, and hold our stuff for just 24 hrs and then move it back to the same building 24 hrs later. When it was time for our furniture to be moved back, Cary, the businesses secretary informs us that we now owe an additional $330. We had clarified this move and amount several times prior to signing the contract. My wife explained to Cary we had a signed contract that included everything listed above. While we are the phone with her, shes emails a "new contract", adding $330 to the bill. Now we have a "new contract", that wasnt agreed or even signed by us, as a big surprise! Cary lied to us.. She didnt realize that my husband was listening on blue tooth when she told us that everything was included with the move from one place, back to storage, and returned to the new location 24 hrs later. This was all included in our signed contract. Carys boss gets on the phone and tells us they will not bring our belongs back unless we pay the $330. This is such a scam, especially on a 83 yr old senior citizen. There is going to be a follow up complaint to the BBB regarding this scam they pulled and lied about it. I dont recommend them to anyone, as a signed contract is useless in their eyes. The crew that returned the furniture had a really bad attitude. Very unprofessional! I do not recommend them at all.

Christopher A

The movers were scheduled for 11am and didnt arrive until 3:00pm on the day of the move. The movers were not made aware of my special requests and I had to call the office constantly to correct and remind them of my original special requests. I was assured when I hired them that my move would "work perfectly with their schedule" and then later told that the manager asked the salesperson NOT to conduct my move on that day. A one day moved turned into a three day move. I can go into great detail what occurred over the three days but what needs to be known is All American Moving & Storage is a disorganized moving company. I am ok with issues happening I am willing to work with fixing them. However, I had to ask All American Moving for an apology for their errors, I had to argue with the on what was originally agreed to be done (IE my special requests), I had to constantly remind them they have to make up for their mistakes when I was asked to pay more money, and in the end I did get moved but I had to lose two additional days from work to make up for their mistake. I would NOT recommend using them at all for moving services. They dont seem to be able to schedule their men and are more interested in moving on to the next move over finishing what they have promised. (I am sure they will response to my review with "on Tuesday we werent allowed in the new unit and had to rebook for the next day" This was true, however if the move was fully conducted on first day there would not have been issues moving the next day.)